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Patient Ombudsman Jobs (NOW HIRING)

Centro San Vicente

OUTREACH AND ENROLLMENT WORKER

El Paso, TX · On-site

$13.50 - $16.25/hr

... ombudsman, or any other appropriate state agency or agencies. · Ensures the protection and ... Coordinates with the Patient Account Specialist as needed · Participates in monthly conference ...

Libertana

HCBA OCM Case Manager - Monterey

Monterey, CA · On-site

$50K - $78K/yr

Document patient intervention and response to intervention accurately, using established guidelines ... The Case Manager must report all signs of abuse or neglect to DHCS and the Ombudsman (if abuse or ...

Resorts at Pooler

RN Supervisor

Pooler, GA · On-site

... and Ombudsman Standards). 19. Review and corrects all hot files /folder were reviewed by the unit ... patient care areas. 2. Attend mandatory and scheduled In-services/meetings. 3. Arrive to work on ...

Libertana

HCBA OCM Case Manager - San Jose

San Jose, CA · On-site

$50K - $78K/yr

Document patient intervention and response to intervention accurately, using established guidelines ... The Case Manager must report all signs of abuse or neglect to DHCS and the Ombudsman (if abuse or ...

Libertana

HCBA OCM Case Manager - Monterey

Monterey, CA · Remote

$50K - $78K/yr

Document patient intervention and response to intervention accurately, using established guidelines ... The Case Manager must report all signs of abuse or neglect to DHCS and the Ombudsman (if abuse or ...

Libertana

HCBA OCM RN Case Manager - San Jose

San Jose, CA · On-site

$95K - $105K/yr

Documents patient intervention and response for accurate intervention using established guidelines ... Reports all signs of abuse or neglect to DHCS and the Ombudsman (if abuse or neglect occurs in an ...

Libertana

HCBA RN Intake Case Manager

Monterey, CA · On-site

$90K - $105K/yr

Documents patient intervention and response for accurate intervention using established guidelines ... Reports all signs of abuse or neglect to DHCS and the Ombudsman (if abuse or neglect occurs in an ...

Libertana

HCBA RN Intake Case Manager

Fresno, CA · On-site

$90K - $105K/yr

Documents patient intervention and response for accurate intervention using established guidelines ... Reports all signs of abuse or neglect to DHCS and the Ombudsman (if abuse or neglect occurs in an ...

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Patient Ombudsman information

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How much do patient ombudsman jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for patient ombudsman in the United States is $21.35, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $25.72 per hour, depending on experience, location, and employer.

What are Patient Ombudsmen?

Patient Ombudsmen are professionals who advocate for patients by helping them resolve complaints or concerns about their healthcare experiences. They act as a neutral party between patients and healthcare organizations, working to ensure that patients' rights are respected and that their voices are heard. Patient Ombudsmen investigate complaints, mediate disputes, and provide information about patients' rights and the healthcare system. Their goal is to improve the quality of care and foster better communication between patients and healthcare providers.

What are the key skills and qualifications needed to thrive as a Patient Ombudsman, and why are they important?

To thrive as a Patient Ombudsman, you need a solid understanding of healthcare regulations, patient rights, and conflict resolution, often supported by a background in healthcare administration or social work. Familiarity with case management software, complaint tracking systems, and privacy regulations like HIPAA is commonly required. Outstanding communication, empathy, and problem-solving skills help build trust and effectively mediate between patients and healthcare providers. These abilities are crucial for resolving disputes, advocating for patient rights, and ensuring fair, ethical treatment in healthcare environments.

What are some common challenges Patient Ombudsmen face when addressing patient complaints, and how are they typically managed?

Patient Ombudsmen often encounter challenges such as navigating complex healthcare regulations, balancing confidentiality with transparency, and mediating between patients and healthcare providers with differing perspectives. To manage these issues, Ombudsmen employ strong communication and conflict-resolution skills, adhere to legal and ethical guidelines, and work closely with both patients and medical staff to facilitate fair resolutions. Continuous training and collaboration with other advocacy professionals also help them stay effective and responsive in their roles.
More about Patient Ombudsman jobs
What states have the most Patient Ombudsman jobs? States with the most job openings for Patient Ombudsman jobs include:
What job categories do people searching Patient Ombudsman jobs look for? The top searched job categories for Patient Ombudsman jobs are:
Patient Ombudsman jobs near you
Infographic showing various Patient Ombudsman job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 100% In-person job distribution, with an average salary of $44,413 per year, or $21.4 per hour.
Medical Social Worker - Case Management - Sharp Grossmont Hospital - Full Time - Day Shift

Medical Social Worker - Case Management - Sharp Grossmont Hospital - Full Time - Day Shift

Sharp HealthCare

La Mesa, CA • On-site

$42.79 - $55.21/hr

Full-time

Posted 27 days ago

Sharp HealthCare rating

8.6

Company rating: 8.6 out of 10

Based on 100 frontline employees who took The Breakroom Quiz

11th of 870 rated healthcare providers

Job description

Hours:
Shift Start Time:
8 AM
Shift End Time:
4:30 PM
AWS Hours Requirement:
8/40 - 8 Hour Shift
Additional Shift Information:
Weekend Requirements:
As Needed
On-Call Required:
No
Hourly Pay Range (Minimum - Midpoint - Maximum):
$42.790 - $55.210 - $61.840
The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant's years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.
What You Will Do
The Medical Social Worker provides patient/family psychosocial consultation, inventions and resources which may include, but not limited to, Social Drivers of Health (SDOH), family and community support systems, substance use, and protective factors. The Social Worker works closely with the RN Case Manager/Transition Planner and interdisciplinary team to ensure safe and timely discharge.
Required Qualifications
  • Master's Degree in Social Work.

Preferred Qualifications
  • Experience in discharge planning or in a hospital setting.
  • Medical social work experience including patient/family counseling.
  • California BBS Licensed Clinical Social Worker (LCSW) - CA Board of Behavioral Sciences -PREFERRED

Essential Functions
  • Collaboration and Communication
    Maintains required social work credentials in good standing.
    Complies with the policies and Everyday Action Behavior Standards of Sharp Healthcare and the NASW Code of Ethics.
    Complies with all operational policies.
    Participates in facility in-service activities that promote greater understanding of case management and social work processes within Sharp Healthcare.
    Demonstrates ongoing willingness to increase knowledge base of social work principles and case management/social work practices specific to Sharp Healthcare.
    Appropriately receives constructive guidance from immediate supervisor.
    Represents the facility to other healthcare professionals, current and potential referral sources and the general public in accordance with the mission and philosophy of Sharp Healthcare.
    Preserves the basic human right of expression, decision, action and personal dignity for all patients/families.
    Respects the cultural diversity of all patients/families and employees of Sharp Grossmont Hospital.
  • Department Improvement
    Provides input into the development and improvement of departmental processes.
    Attends and participates in monthly departmental meetings including case review presentation.
    Demonstrates knowledge of and adherence to departmental processes and policies.
  • Assessment and Documentation
    Completes psychosocial assessments, identifying patient needs related to suicidality, social determinants of health, protective factors, substance use, mental health, family dynamics and barriers and goals related to safe discharge.
    Documents assessments, interventions, discharge plans and barriers in EMR per Sharp policies.
    Collaborates with RN Transition Planner in formulating discharge plan and addressing barriers and goals.
    Escalates cases with barriers discharge, or complex needs, to department leadership.
  • Social Work Consultation
    Provides appropriate support to patient/family within the scope of social work practice.
    Addresses social work consults received, including, but not limited to, those related to social determinants of health, protective factors, family dynamics, end of life, medical decision making, conserved patients, substance use and mental illness.
    Provides updates to interdisciplinary team related to social needs that may affect the inpatient stay and/or discharge plan.
    Maintains ongoing communication throughout admission with patient/family and interdisciplinary team.
    Attends and documents unit rounds as required.
    Attends, and schedules when needed, family conferences related to high risk or difficult social situations.
    Per Sharp Healthcare Policy, reports identified mandated protective issues to appropriate agencies including Adult Protective Services, Child Welfare Services, Community Care Licensing, Ombudsman and Department of Public Health.
  • Referral Management
    Manages referrals and consults received, prioritizing those related to patient safety.
    Provides community resources and referrals to address social needs identified in assessment.
    Provides hand-offs to team and colleagues to ensure continuity of care.
    Repeatedly evaluates, at appropriate intervals, the effectiveness of the discharge plan in reaching the desired outcomes and goals while modifying any or all components of as necessary.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class

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About Sharp HealthCare

Sourced by ZipRecruiter

Sharp HealthCare is a leading healthcare organization based in San Diego, CA, in the US. Founded in 1955, it serves as a critical part of the California healthcare industry, providing a wide range of medical services. The company owns and operates several hospitals, medical groups, and health plans, offering comprehensive healthcare solutions to the residents of San Diego County. The organization's mission is to improve the health of those it serves with a commitment to excellence in all that it does. This commitment is driven by its core values, dubbed "The Sharp Experience," which emphasizes understanding, empathy, and respect towards every individual.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

San Diego, CA, US

Year founded

1955

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