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Patient Financial Liaison Jobs (NOW HIRING)

Discusses insurance coverage with the patient and arranges payment of the patient's financial responsibility. * Able to process credit and debit card payments using standard electronic tools.

Discusses insurance coverage with the patient and arranges payment of the patient's financial responsibility. * Able to process credit and debit card payments using standard electronic tools.

Discusses insurance coverage with the patient and arranges payment of the patient's financial responsibility. * Able to process credit and debit card payments using standard electronic tools.

Patient Liaison Patient Liaisons have many responsibilities related to customer service, equipment ... Discusses insurance coverage with the patient and arranges payment of the patient's financial ...

Discusses insurance coverage with the patient and arranges payment of the patient's financial responsibility. * Able to process credit and debit card payments using standard electronic tools.

Patient Liaison Patient Liaisons have many responsibilities related to customer service, equipment ... Discusses insurance coverage with the patient and arranges payment of the patient's financial ...

Patient Liaison Patient Liaisons have many responsibilities related to customer service, equipment ... Discusses insurance coverage with the patient and arranges payment of the patient's financial ...

Discusses insurance coverage with the patient and arranges payment of the patient's financial responsibility. * Able to process credit and debit card payments using standard electronic tools.

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Patient Financial Liaison information

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$33

How much do patient financial liaison jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for patient financial liaison in the United States is $22.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.00 per hour, depending on experience, location, and employer.

What is a patient financial liaison?

Patient Financial Liaisons are healthcare professionals who help patients understand and manage the financial aspects of their medical care. They provide guidance on insurance coverage, billing questions, payment options, and financial assistance programs. Their role is to ensure that patients are informed about their financial responsibilities and to assist them in navigating complex healthcare billing systems. By serving as a bridge between patients and healthcare providers, they help reduce financial stress and improve the overall patient experience.

What skills and qualifications are needed to thrive as a patient financial liaison?

To thrive as a Patient Financial Liaison, you need a background in healthcare billing, insurance verification, and patient account management, often supported by relevant experience or coursework. Familiarity with hospital billing software, electronic health records (EHR), and knowledge of insurance plans and reimbursement processes is essential. Strong communication, empathy, and problem-solving skills help build trust with patients and resolve financial concerns effectively. These skills are crucial for ensuring patients understand their financial responsibilities and for optimizing revenue cycle processes within healthcare organizations.

How does a patient financial liaison interact with clinical staff and patients to resolve billing issues?

Patient Financial Liaisons regularly collaborate with both clinical teams and patients to clarify billing questions and resolve financial concerns. They serve as a critical link between the healthcare provider and the patient, ensuring that charges are accurate and any discrepancies are addressed quickly. This role often requires explaining complex billing statements in understandable terms to patients and coordinating with nurses or physicians to verify services rendered. Effective communication skills and empathy are essential, as liaisons frequently help patients navigate insurance processes and payment options.

What is the difference between Patient Financial Liaison vs Patient Accounts Representative?

AspectPatient Financial LiaisonPatient Accounts Representative
CredentialsHigh school diploma or equivalent; some roles may require healthcare or finance certificationsHigh school diploma or equivalent; customer service or finance experience preferred
Work EnvironmentHospitals, clinics, healthcare officesHospitals, billing offices, healthcare facilities
Primary ResponsibilitiesExplaining insurance benefits, assisting with financial plans, patient educationBilling, payment processing, account reconciliation
Common UsagePatient financial counseling, insurance communicationBilling and collections, account management

The Patient Financial Liaison focuses on patient communication, financial counseling, and insurance coordination, while the Patient Accounts Representative handles billing, payments, and account management. Both roles are essential in healthcare finance but differ in their primary functions and interactions with patients.

What cities are hiring for Patient Financial Liaison jobs?

Cities with the most Patient Financial Liaison job openings:

What states have the most Patient Financial Liaison jobs?

States with the most job openings for Patient Financial Liaison jobs include:

What are popular job titles related to Patient Financial Liaison jobs?

For Patient Financial Liaison jobs, the most frequently searched job titles are:

PATIENT FINANCIAL COUNSELOR - HOSPITAL

Waterbury, CT • On-site

Trinity Health
Health Care and Social Assistance • 10K+ employees

$19.25 - $25/hr

Full-time

Re-posted 10 days ago


Trinity Health rating

6.6

Company rating: 6.6 out of 10

Based on 354 frontline employees who took The Breakroom Quiz


Job description

Employment Type:
Full timeShift:
Day Shift
Description:
Position Purpose
Financial advocate for the patient and a liaison between Revenue Site Operations (RSO) and Patient Financial Services (PFS). Determines liability on patient accounts and works with patients or their representatives to provide financial assistance or secure payment.
What you will do
  • Counsel patient on cost of treatment, insurance benefits, resources for payment and financial assistance
  • Secure and document payment arrangements
  • Assist patients in financing, payment plans, financial assistance and all financial options through the organization
  • Audit bills for accuracy & edits for front-end inaccuracies to increase collections and decrease write-offs
  • Work closely with RSO and division leadership to improve collections

Minimum Qualifications
  • High school diploma or GED.
    Minimum two (2) to three (3) years experience working in Patient Access or Patient Accounting for hospital registration and / or hospital reimbursement services
    Obtain National certification in HFMA CRCR and/or NAHAM CHAA required within one (1) year of hire.
    Understanding of basic billing and coding.

Additional Qualifications (nice to have)
  • Epic experience
  • Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management and healthcare accounts receivable within the healthcare revenue cycle

Position Highlights and Benefits
  • Full time 32hrs, every other Saturday and 3-4 days during the week. Weekend differential applies.
  • Excellent benefits - starting day 1!

Ministry/Facility Information
Saint Mary's Hospital is a Catholic, not-for-profit, community teaching hospital that has been serving patients in Waterbury, CT and our surrounding communities since 1909. From the moment you step inside, you'll notice what makes us different: the warmth and attentiveness of our physicians and nurses, the cleanliness of our facilities, and the way we make patients and their families feel that they are truly being cared for - like a member of our family.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

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About Trinity Health

Sourced by ZipRecruiter

Trinity Health Ann Arbor is a 537 -bed teaching hospital located on 340 acre campus. Recognized by IBM Watson as a Top 100 Hospital and #1 Teaching Hospital, Trinity Health Ann Arbor has been a leading health care provider for more than 100 years. Trinity Health has received numerous local and national awards in recognition of our leadership, quality outcomes, and clinical excellence.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Livonia, MI, US