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Patient Financial Liaison Jobs (NOW HIRING)

AdaptHealth

Patient Liaison

Rochester, NY · On-site

Patient Liaison Patient Liaisons have many responsibilities related to customer service, equipment ... Discusses insurance coverage with the patient and arranges payment of the patient's financial ...

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How much do patient financial liaison jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for patient financial liaison in the United States is $22.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.00 per hour, depending on experience, location, and employer.

What is a patient financial liaison?

Patient Financial Liaisons are healthcare professionals who help patients understand and manage the financial aspects of their medical care. They provide guidance on insurance coverage, billing questions, payment options, and financial assistance programs. Their role is to ensure that patients are informed about their financial responsibilities and to assist them in navigating complex healthcare billing systems. By serving as a bridge between patients and healthcare providers, they help reduce financial stress and improve the overall patient experience.

What skills and qualifications are needed to thrive as a patient financial liaison?

To thrive as a Patient Financial Liaison, you need a background in healthcare billing, insurance verification, and patient account management, often supported by relevant experience or coursework. Familiarity with hospital billing software, electronic health records (EHR), and knowledge of insurance plans and reimbursement processes is essential. Strong communication, empathy, and problem-solving skills help build trust with patients and resolve financial concerns effectively. These skills are crucial for ensuring patients understand their financial responsibilities and for optimizing revenue cycle processes within healthcare organizations.

How does a patient financial liaison interact with clinical staff and patients to resolve billing issues?

Patient Financial Liaisons regularly collaborate with both clinical teams and patients to clarify billing questions and resolve financial concerns. They serve as a critical link between the healthcare provider and the patient, ensuring that charges are accurate and any discrepancies are addressed quickly. This role often requires explaining complex billing statements in understandable terms to patients and coordinating with nurses or physicians to verify services rendered. Effective communication skills and empathy are essential, as liaisons frequently help patients navigate insurance processes and payment options.

What is the difference between Patient Financial Liaison vs Patient Accounts Representative?

AspectPatient Financial LiaisonPatient Accounts Representative
CredentialsHigh school diploma or equivalent; some roles may require healthcare or finance certificationsHigh school diploma or equivalent; customer service or finance experience preferred
Work EnvironmentHospitals, clinics, healthcare officesHospitals, billing offices, healthcare facilities
Primary ResponsibilitiesExplaining insurance benefits, assisting with financial plans, patient educationBilling, payment processing, account reconciliation
Common UsagePatient financial counseling, insurance communicationBilling and collections, account management

The Patient Financial Liaison focuses on patient communication, financial counseling, and insurance coordination, while the Patient Accounts Representative handles billing, payments, and account management. Both roles are essential in healthcare finance but differ in their primary functions and interactions with patients.

What cities are hiring for Patient Financial Liaison jobs?

Cities with the most Patient Financial Liaison job openings:

What states have the most Patient Financial Liaison jobs?

States with the most job openings for Patient Financial Liaison jobs include:

What are popular job titles related to Patient Financial Liaison jobs?

For Patient Financial Liaison jobs, the most frequently searched job titles are:

Patient Financial Liaison jobs near you

Patient Financial Representative

Arden Hills, MN • On-site, Remote

Nystrom & Associates, Ltd.
Offices of Mental Health Practitioners • 1 - 5K employees
Learn more about Nystrom & Associates, Ltd.external

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Nystrom & Associates rating

7.4

Company rating: 7.4 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

Description
Job Title: Patient Financial Representative
Location: 1200 County Road E., Arden Hills, MN 55112, United States
Working Model: Training 2 weeks in AH then remote. In office rotation every 6-8 weeks for 1 day
Employee Type: 1.0 FTE - Full Time
Schedule: Mon-Fri 8:00 AM - 4:30 PM
At Sagent Behavioral Health, we believe profound change is possible. As one of the largest behavioral health organizations in the Midwest-with 2,000+ team members across 80+ locations in five states-we offer the stability and resources to help you thrive.
Backed by more than 100 years of combined behavioral health experience, Sagent brings together the trusted legacies of Ellie Mental Health, LifeWorks, Nystrom \& Associates, Psychiatric Associates, Sandhill Counseling & Consultation, and Vantage Point.
Here, you'll find a supportive, inclusive culture where you can hone your skills, collaborate with a fantastic team, and build a rewarding career focused on what matters most: helping others find hope. Guided by our HOPE values-Humility, Optimism, People-Centered, and Ethical Practice-we provide manageable caseloads, flexible schedules, and compensation options that work for you-from salary to production-based models.
The Patient Financial Representative at Sagent Behavioral Health, you will be a liaison between patients and the organization, ensuring timely and accurate collection of balances while providing excellent customer service. This position is responsible for managing patient financial interactions, establishing and maintaining payment plans, processing payments, and preparing accounts for collections or refunds. The representative will act as a professional representative of Sagent Behavioral Health supporting the financial health of the organization through effective communication and account management.
Full Time Benefits:
  • Medical, Dental, Vision
  • 401k, Long Term Disability, Short Term Disability and Life Insurance
  • PTO and Paid Holidays

Responsibilities:
  • Make a minimum of 100 outgoing calls and answer at least 75 incoming calls each week.
  • Establish and negotiate payment plans with patients as needed.
  • Thoroughly document all patient interactions in the account record.
  • Review claims to confirm all insurance billing is complete before referral to third-party collections.
  • Verify that all internal collection steps have been completed on each account.
    Participate in required meetings and trainings and perform other duties as assigned by management.

Requirements:
  • Collections and customer service experience; insurance billing follow up experience; Mental Health experience preferred.
  • Ability to handle high pressure conflict resolution
  • Detail oriented, flexible problem solver; maintains a positive attitude.
  • Computer Experience required, Microsoft Windows, Excel, Word, Outlook
  • High school graduate or above.

Compensation: This is a non-exempt position. Total earnings for this position will range from $18.00 - $20.00 hourly.
*Actual compensation may be determined by various factors such as licensure, experience, skillset, internal equity, schedule and/or location. Estimates are factored on a 1.0 FTE.
* Employees in these positions are W2.
Sagent Behavioral Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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