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Patient Collections Specialist Jobs (NOW HIRING)

ICON Eyecare

Patient Collections Specialist

Denver, CO · On-site

$21 - $26/hr

Make outbound calls, as needed, for collections and revised billing to payers. Explain patient balances and collect payment from patients. Communicate to manager any concerns and issues impacting ...

EVP Eyecare

Patient Collections Specialist

Denver, CO · On-site

$21 - $26/hr

Make outbound calls, as needed, for collections and revised billing to payers. Explain patient balances and collect payment from patients. Communicate to manager any concerns and issues impacting ...

EVP Eyecare

Patient Collections Specialist

Denver, CO · On-site

$21 - $26/hr

Make outbound calls, as needed, for collections and revised billing to payers. Explain patient balances and collect payment from patients. Communicate to manager any concerns and issues impacting ...

ICON Eyecare

Patient Collections Specialist

Denver, CO · On-site

$21 - $26/hr

Make outbound calls, as needed, for collections and revised billing to payers. Explain patient balances and collect payment from patients. Communicate to manager any concerns and issues impacting ...

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Patient Collections Specialist information

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How much do patient collections specialist jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for patient collections specialist in the United States is $19.93, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $21.88 per hour, depending on experience, location, and employer.

What does a patient collections specialist do?

A Patient Collections Specialist is responsible for managing and collecting payments from patients for medical services rendered. They communicate with patients to resolve outstanding balances, set up payment plans, and answer billing-related questions. These specialists also work closely with insurance companies to verify coverage and ensure accurate billing. Their goal is to help healthcare providers receive timely payments while maintaining positive relationships with patients.

What are the key skills and qualifications needed to thrive as a patient collections specialist?

To thrive as a Patient Collections Specialist, you need a solid understanding of medical billing, accounts receivable, and healthcare compliance, often supported by experience in healthcare finance or a related field. Familiarity with billing software, electronic health records (EHR) systems, and insurance claim processing tools is typically required. Strong communication, negotiation skills, and empathy are essential for effectively interacting with patients and resolving payment issues. These skills ensure accurate collections, maintain positive patient relationships, and support the financial health of healthcare organizations.

What are some common challenges faced by patient collections specialists, and how can they be effectively managed?

Patient Collections Specialists often encounter challenges such as communicating with patients who are experiencing financial difficulties, dealing with insurance denials, and balancing empathy with the need to meet collection targets. Effectively managing these challenges involves strong interpersonal skills, staying updated on healthcare billing regulations, and maintaining organized records. Many specialists find success by developing clear communication strategies, working closely with billing and insurance teams, and using patient-friendly payment plans to facilitate positive outcomes.

What is the difference between Patient Collections Specialist vs Medical Billing Specialist?

AspectPatient Collections SpecialistMedical Billing Specialist
CredentialsHigh school diploma, certifications in medical collections or billing preferredHigh school diploma, certifications in medical coding or billing
Work EnvironmentHealthcare facilities, hospitals, clinicsMedical offices, billing companies, healthcare providers
Primary ResponsibilitiesCollect payments from patients, follow up on overdue accountsProcess insurance claims, code medical procedures, submit bills

While both roles involve financial aspects of healthcare, the Patient Collections Specialist focuses on collecting payments directly from patients, whereas the Medical Billing Specialist handles insurance claims and coding. Both positions require knowledge of healthcare billing processes, but their primary tasks differ, making each essential in the revenue cycle.

Is a patient collections specialist a stressful job?

A patient collections specialist often works in a fast-paced environment managing overdue accounts and communicating with patients, which can be stressful due to the need for accuracy and handling difficult conversations. The role requires strong communication skills, attention to detail, and sometimes working under pressure to meet collection targets or deadlines.
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What states have the most Patient Collections Specialist jobs?

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What job categories do people searching Patient Collections Specialist jobs look for?

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Patient Collections Specialist jobs near you
Infographic showing various Patient Collections Specialist job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $41,452 per year, or $19.9 per hour.

Patient Collections Specialist

Addison Group

Southlake, TX • Remote

$22 - $25/hr

Other

Medical, Dental, Vision

Posted 22 days ago

Job description

Position: Patient Collections Specialist

Location: Fully Remote

Pay Range: $22.00 – $25.00 / per hour (based on experience)

Schedule: Monday – Friday, 8:00 AM – 5:00 PM CST

Employment Type: Direct Hire

Benefits: Medical, Dental, Vision

Position Overview

Addison Group is hiring for our client, a growing healthcare organization, seeking compassionate and customer-focused Patient Collections Specialists to join a newly expanding remote revenue cycle team. This position focuses on helping patients understand their financial responsibility, answering billing questions, and working collaboratively to establish payment solutions.

The ideal candidate has experience in patient collections, enjoys helping people, and is comfortable discussing insurance benefits and payment options with empathy and professionalism.

Key Responsibilities

  • Contact patients regarding outstanding balances through both outbound and inbound calls
  • Make approximately 70 outbound calls per day while managing incoming patient inquiries
  • Discuss account balances and establish payment plans that meet patients' needs
  • Review and explain Explanation of Benefits (EOBs) and insurance coverage
  • Educate patients on financial responsibility, self-pay balances, and available payment options
  • Answer general billing and account questions with professionalism and compassion
  • Explain upcoming appointment financial expectations when appropriate
  • Document all patient interactions accurately within the practice management system
  • Maintain HIPAA compliance while working in a remote environment

Required Qualifications

  • Experience in vision care, ophthalmology, or retina practices
  • Experience collecting patient payments and establishing payment plans
  • Ability to read, interpret, and explain Explanation of Benefits (EOBs)
  • Knowledge of commercial and government insurance plans, including Medicare
  • Strong customer service and communication skills
  • Ability to manage sensitive financial conversations with empathy
  • Comfortable working independently in a remote environment
  • Reliable home office with a HIPAA-compliant workspace
  • Experience with NextTech, NextGen, or similar healthcare practice management systems preferred

Productivity Expectations

  • Approximately 70 outbound calls per day
  • Average of 25 successful patient conversations daily
  • Manage approximately 25 inbound calls each day
  • Maintain productivity and quality standards while delivering exceptional patient service 

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.