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Patient Accounts Manager Jobs in Raleigh, NC (NOW HIRING)

EmergeOrtho

Patient Support Specialist

Apex, NC · On-site

$13 - $16/hr

Maintains patient accounts by obtaining, recording, and updating personal and financial information ... Performs other duties as required and assigned by Manager, including schedule changes and travel to ...

EmergeOrtho

Patient Support Specialist

Knightdale, NC · On-site

$15.25 - $19/hr

Maintains patient accounts by obtaining, recording, and updating personal and financial information ... Performs other duties as required and assigned by Manager, including schedule changes and travel to ...

EmergeOrtho

Patient Support Specialist

Apex, NC · On-site

$13 - $16/hr

Maintains patient accounts by obtaining, recording, and updating personal and financial information ... Performs other duties as required and assigned by Manager, including schedule changes and travel to ...

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All JobsPatient Accounts JobsPatient Accounts Manager JobsPatient Accounts Manager Jobs in Raleigh, NC

Patient Accounts Manager information

See Raleigh, NC salary details

$31.1K

$72.9K

$110.8K

How much do patient accounts manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for patient accounts manager in Raleigh, NC is $72,930.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $91,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Accounts Manager, and why are they important?

To thrive as a Patient Accounts Manager, you need expertise in healthcare billing, insurance processes, and revenue cycle management, usually supported by a degree in healthcare administration or related fields. Familiarity with medical billing software, electronic health records (EHRs), and regulatory compliance systems is essential. Strong attention to detail, problem-solving abilities, and effective communication help manage patient inquiries and collaborate with healthcare teams. These skills ensure accurate billing, timely reimbursements, and positive patient financial experiences, which are crucial for a healthcare facility's financial health.

What is the role of a patient accounts manager?

A patient accounts manager oversees the billing and collections process for healthcare providers, ensuring accurate and timely processing of patient payments and insurance claims. They often use billing software, review accounts for discrepancies, and coordinate with insurance companies and patients to resolve billing issues.

Is being a MOA a good entry-level job?

A Medical Office Assistant (MOA) role is often considered an entry-level position in healthcare, providing foundational experience in administrative tasks, patient communication, and medical record management. It can serve as a stepping stone to more advanced healthcare careers, but may require certification or training beforehand.

What does a Patient Accounts Manager do?

A Patient Accounts Manager is responsible for overseeing the billing and collections process for a healthcare facility. They manage patient accounts, ensure accurate invoicing, handle insurance claims, and resolve any billing discrepancies. Their role often involves supervising billing staff, maintaining compliance with regulations, and working closely with patients to address payment concerns. Ultimately, they help ensure the financial health of the organization by optimizing revenue cycle management.

What are some common challenges faced by a Patient Accounts Manager and how can they be managed effectively?

Patient Accounts Managers often encounter challenges such as managing high volumes of billing inquiries, staying updated with constantly changing healthcare regulations, and resolving complex insurance claim denials. Effective communication with both patients and insurance companies is crucial, as is maintaining meticulous attention to detail. Proactively implementing robust training for staff, utilizing advanced billing software, and fostering strong collaboration with clinical and administrative teams can help address these challenges and improve efficiency.

What is the difference between Patient Accounts Manager vs Medical Billing Specialist?

AspectPatient Accounts ManagerMedical Billing Specialist
CredentialsHigh school diploma; some roles prefer certifications like CPC or equivalentHigh school diploma; certifications like CPC or CMA beneficial
Work EnvironmentHealthcare facilities, hospitals, clinicsMedical offices, billing companies, healthcare providers
ResponsibilitiesOversees patient account processes, manages billing teams, resolves account issuesPrepares and submits insurance claims, processes payments, verifies patient information

While both roles involve billing and patient financials, the Patient Accounts Manager oversees the entire accounts process and team, whereas the Medical Billing Specialist focuses on claim submission and payment processing. The manager role typically requires more leadership and oversight, with similar certifications often valued in both positions.

What healthcare jobs pay over $100k per year?

Patient Accounts Managers in healthcare can earn over $100,000 annually, especially with experience, certifications, and working in large or specialized healthcare facilities. Other high-paying healthcare roles include physicians, surgeons, healthcare executives, and certain specialized nurses, which often require advanced degrees and extensive training.

What is the average salary for an account manager?

The average salary for a Patient Accounts Manager typically ranges from $50,000 to $75,000 annually, depending on experience, location, and healthcare facility size. Salaries may also include benefits such as health insurance and retirement plans, and the role often requires proficiency with billing software and healthcare regulations.
What are popular job titles related to Patient Accounts Manager jobs in Raleigh, NC? For Patient Accounts Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Patient Accounts Manager jobs in Raleigh, NC look for? The top searched job categories for Patient Accounts Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Patient Accounts Manager jobs? Cities near Raleigh, NC with the most Patient Accounts Manager job openings:
Patient Accounts Manager jobs near you
Infographic showing various Patient Accounts Manager job openings in Raleigh, NC as of July 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $72,930 per year, or $35.1 per hour.
Billing Specialist - Patient Accounts

Billing Specialist - Patient Accounts

Kind Behavioral Health

Raleigh, NC

$18.75 - $25.25/hr

Full-time

Re-posted 26 days ago

Kind Behavioral Health rating

6.3

Company rating: 6.3 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Kind Behavioral Health is a leading provider of Applied Behavior Analysis services in North Carolina and Georgia, dedicated to improving the lives of children with autism spectrum disorder ("ASD"). We provide life-changing treatment to children with ASD, providing outstanding quality care, and delivering exceptional clinical outcomes, in an environment in which all are encouraged toTHINK BIG, HAVE FUN, DO GOOD, and BE KIND. We deliver treatment through individualized care plans, and target socially significant behaviors, enabling the clients we serve to lead more independent, fulfilling lives. 
 
 
Position Overview
 

We are seeking a compassionate and detail-oriented Billing Specialist to join our team, focusing on patient responsibility collections while maintaining KBH's commitment to supporting families throughout their ABA journey. This role combines insurance patient responsibility collections expertise with strong family advocacy, helping connect families with resources to cover treatment costs while ensuring strong billing processes. The ideal candidate is empathetic, organized, and skilled at building positive relationships with families during sensitive financial conversations. The Billing Specialist will serve as a bridge between our billing operations and the families we serve, always prioritizing the continued care and support of our clients, while ensuring complete and timely collections performance. 

Required Experience & Essential Skills
  • 1-3 years of experience in healthcare billing/collections, health insurance interactions, or patient financial services
  • Experience with insurance verification, claims processing, and accounts receivable 
  • Knowledge of healthcare billing regulations and HIPAA compliance requirements
  • Strong customer service background with experience in sensitive financial conversations
  • Excellent communication skills, both written and verbal
  • Ability to resolve complex roadblocks independently and maintain diligent follow-up processes
  • Willingness to go above and beyond to connect families with resources and help them navigate payment for services
  • Familiarity with ABA Services preferred (CPT Codes 97151-97158) and Medicaid eligibility 
  • Familiarity with EHR systems (CentralReach preferred), and Microsoft Office Suite (Excel, Word, Outlook)
  • Detail-oriented with strong organizational and time management skills
  • Ability to work independently and manage multiple priorities in a fast-paced environment
  • Familiarity working with both commercial insurance and government-funded (i.e., Medicaid and TRICARE) healthcare payors
  • Demonstrated experience driving payor accountability - comfortable pushing on payors and advocating for insurance coverage and timely claims payment on behalf of clients
  • Experience working with families or in pediatric, third-party reimbursed healthcare settings preferred 
Patient Responsibility Collections  
  • Manage patient responsibility accounts with kindness and professionalism
  • Develop and maintain flexible payment plans tailored to each family's unique financial circumstances, while ensuring ongoing adherence to agreed upon plans
  • Maintain detailed records of all collection activities, payment arrangements, and family communications
  • Monitor A/R aging reports to prioritize collection efforts 
  • Process patient payments and apply them accurately to appropriate accounts and services 
Family Resources & Support  
  • Research and identify financial assistance programs, grants, and community resources offering financial support for families receiving autism services
  • Proactively connect families with autism-specific funding organizations and state assistance programs, and nonprofit resources
  • Maintain a comprehensive database of local and national resources for easy family referrals 
  • Create educational tools and step-by-step guides for families to independently and easily access available financial assistance programs
  • Advocate for families during financial hardship by exploring all available support options 
Benefits & Eligibility Checks  
  • Primary point of contact, managing relationship with third-party automated insurance verification partner.
  • Manage our automated insurance verification process using our third-party benefits verification platform for all new intake clients and ongoing verification for existing clients
  • Review monthly eligibility checks to ensure continuous coverage and proactively identify policy changes
  • Determine and communicate to families applicable ABA coverage limits and exclusions, deductibles, copayments, and authorization requirements
  • Provide clear, understandable explanations to families about their insurance benefits, coverage details, and anticipated out-of-pocket costs based on verification results
  • Maintain accurate and up-to-date insurance information in patient records and promptly update any changes identified
  • When insurance changes occur, coordinate seamlessly across authorizations, scheduling, credentialing, and billing teams to ensure uninterrupted continuation of care
  • Identify potential coverage gaps through platform reporting and work with families to secure alternative funding sources before service interruption
  • Troubleshoot any platform issues and escalate complex verification cases to vendor support when needed 
Claims Reprocessing & Appeals  
  • Reprocess insurance claims when patient financial obligations have been incorrectly calculated or applied by insurance carriers
  • Prepare and file formal appeals for incorrectly denied claims, including compilation and submission of supporting clinical documentation
  • Track appeal outcomes and follow up on pending decisions within established timeframes
  • Maintain detailed logs of all reprocessing activities and communicate outcomes to relevant stakeholders 
Payor Claims Enrollment (EFT & ERA enrollments)  
  • Complete Electronic Funds Transfer (EFT) enrollment applications for new insurance payors
  • Set up Electronic Remittance Advice (ERA) enrollments to streamline payment processing and reconciliation
  • Maintain current enrollment status for all active insurance contracts and renew as needed
  • Proactively troubleshoot EFT and ERA processing issues and coordinate resolution with payor representatives
  • Update banking and contact information for electronic payment systems as organizational changes occur 
 
KBH is committed to creating a diverse environment and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Diversity is more than a commitment at KBH- it is the foundation of what we do, adhering to the highest professional standards while creating an environment in which exceptional people (like you!) can think big, have fun, and do good. 
 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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