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Partner Support Specialist Jobs (NOW HIRING)

Mondo

Partner Support Specialist

San Francisco, CA · Remote

Partner Support Specialist, location is Remote (EMEA Time Zones). The start date is ASAP for this contract position. Job Title: Partner Support Specialist Location-Type: Remote (Must work EMEA time ...

ADP

Partner Support Specialist

Schaumburg, IL · On-site

ADP is Hiring a Partner Support Specialist Are you ready to join a company that offers meaningful career growth and advancement opportunities throughout your journey? Do you want to be part of an ...

ADP

Partner Support Specialist

Schaumburg, IL · Hybrid

ADP is Hiring a Partner Support Specialist Are you ready to join a company that offers meaningful career growth and advancement opportunities throughout your journey? Do you want to be part of an ...

Human Interest

Partner Support Specialist

Provide comprehensive, end-to-end support to our key partners, acting as a relationship manager. Employ proactive and reactive measures to ensure a "white glove" experience for our most valued ...

Human Interest

Partner Support Specialist

OR · On-site +1

Provide comprehensive, end-to-end support to our key partners, acting as a relationship manager. Employ proactive and reactive measures to ensure a "white glove" experience for our most valued ...

AutoStore

Field Support Specialist

Provide on-site support to partners and trade shows as needed, demonstrating proficiency in all AutoStore modules. * Provide on-site planned interventions (Installation and commissioning partner ...

AutoStore

Field Support Specialist

Salem, NH · On-site

Provide on-site support to partners and trade shows as needed, demonstrating proficiency in all AutoStore modules. * Provide on-site planned interventions (Installation and commissioning partner ...

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Partner Support Specialist information

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How much do partner support specialist jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for partner support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What is a partner support specialist?

Partner Support Specialists are professionals who act as the main point of contact between a company and its business partners. They address partners' inquiries, resolve issues, and ensure partners have the resources and information needed to effectively collaborate with the company. Their responsibilities often include onboarding new partners, providing training and support, troubleshooting problems, and helping to maintain positive working relationships. By facilitating communication and support, Partner Support Specialists help drive successful partnerships and mutual business growth.

What are the key skills and qualifications needed to thrive as a partner support specialist?

To thrive as a Partner Support Specialist, you need strong customer service abilities, problem-solving skills, and typically a bachelor's degree in business or a related field. Familiarity with CRM platforms, ticketing systems, and sometimes certifications in customer relationship management are commonly required. Outstanding communication, active listening, and relationship-building skills are crucial for effectively addressing partner needs and fostering collaboration. These skills ensure efficient resolution of partner issues, strengthen business relationships, and help drive organizational success.

How does a partner support specialist typically collaborate with other departments to resolve partner issues?

As a Partner Support Specialist, you will frequently work cross-functionally with teams such as sales, technical support, and account management to ensure partner concerns are resolved efficiently. Collaboration often involves gathering information from internal systems, escalating complex issues to the appropriate team, and providing regular updates to partners. This role requires strong communication skills and the ability to coordinate across departments to deliver timely solutions and maintain positive partner relationships.

What is the difference between Partner Support Specialist vs Customer Support Specialist?

AspectPartner Support SpecialistCustomer Support Specialist
Primary FocusSupporting business partners and channel partnersAssisting individual customers with product or service issues
Work EnvironmentCollaborative with partners, often in B2B settingsDirect interaction with end-users or consumers
Required SkillsRelationship management, technical knowledge, communicationProblem-solving, communication, product knowledge

The main difference between a Partner Support Specialist and a Customer Support Specialist lies in their target audience. Partner Support Specialists focus on supporting business partners and maintaining B2B relationships, while Customer Support Specialists assist individual consumers. Both roles require strong communication skills, but the Partner Support role emphasizes relationship management and technical collaboration with partners.

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What states have the most Partner Support Specialist jobs?

States with the most job openings for Partner Support Specialist jobs include:

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Partner Support Specialist jobs near you
Infographic showing various Partner Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Partner Support Specialist

Mondo

San Francisco, CA • Remote

Contractor

Medical, Dental, Vision, Retirement

Re-posted 15 days ago

Job description

Apply now: Partner Support Specialist, location is Remote (EMEA Time Zones). The start date is ASAP for this contract position.

Job Title: Partner Support Specialist Location-Type: Remote (Must work EMEA time zones) Start Date Is: ASAP Duration: 6 month Contract Compensation Range: 125-135/hr W2 Benefits: Eligible for Health, Dental, Vision, 401K Must be authorized to work in the U.S. This position is not eligible for sponsorship .

Job Description: Support and enhance the client's partner ecosystem by resolving escalated partner issues, improving support processes, and contributing to scalable self-service solutions.

Day-to-Day Responsibilities:

  • Resolve escalated partner support inquiries related to onboarding, portal access, program tiers, incentives, and partner program policies
  • Manage and prioritize the partner support queue while meeting service-level expectations
  • Route specialized issues to appropriate internal teams including Partner Success, Account Management, Legal, and Deal Desk
  • Analyze recurring support trends and identify automation or self-service opportunities
  • Maintain and improve knowledge base content, FAQs, and support documentation
  • Identify and escalate system, access, or data integrity issues
  • Collaborate with cross-functional teams to communicate widespread partner-impacting issues

Minimum Requirements:

  • 2–4 years of experience in B2B support, customer operations, partner operations, or program operations
  • Must work EMEA time zones
  • Experience managing a support queue with defined service levels and quality standards
  • Strong written communication skills with the ability to handle partner-facing interactions professionally
  • Ability to troubleshoot issues, identify root causes, and recognize recurring patterns
  • Comfortable working cross-functionally and escalating issues appropriately
  • Ability to balance customer satisfaction with policy enforcement
  • Experience working in fast-paced, process-driven environments
Preferred Qualifications:
  • Experience with Salesforce Service Cloud, Zendesk, Intercom, or similar support platforms
  • Prior experience supporting partner, channel, reseller, SI, or ISV programs
  • Experience maintaining knowledge bases, FAQs, or help center content
  • Additional language proficiency supporting global partners
  • Exposure to AI-enabled support environments and automation initiatives