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Partner Support Specialist Jobs (NOW HIRING)

ADP

Partner Support Specialist

Schaumburg, IL · Hybrid

ADP is Hiring a Partner Support Specialist Are you ready to join a company that offers meaningful career growth and advancement opportunities throughout your journey? Do you want to be part of an ...

ADP

Partner Support Specialist

Schaumburg, IL · On-site

ADP is Hiring a Partner Support Specialist Are you ready to join a company that offers meaningful career growth and advancement opportunities throughout your journey? Do you want to be part of an ...

Nuvei

Channel Operations & Support Specialist

Scottsdale, AZ

$51K - $69K/yr

... and partners to succeed locally and globally through one integration. At Nuvei, we live our core ... Your Mission As a Channel Operations & Support Specialist, you will manage operational workflows ...

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Partner Support Specialist information

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$45

How much do partner support specialist jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for partner support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

How does a Partner Support Specialist typically collaborate with other departments to resolve partner issues?

As a Partner Support Specialist, you will frequently work cross-functionally with teams such as sales, technical support, and account management to ensure partner concerns are resolved efficiently. Collaboration often involves gathering information from internal systems, escalating complex issues to the appropriate team, and providing regular updates to partners. This role requires strong communication skills and the ability to coordinate across departments to deliver timely solutions and maintain positive partner relationships.

What are Partner Support Specialists?

Partner Support Specialists are professionals who act as the main point of contact between a company and its business partners. They address partners' inquiries, resolve issues, and ensure partners have the resources and information needed to effectively collaborate with the company. Their responsibilities often include onboarding new partners, providing training and support, troubleshooting problems, and helping to maintain positive working relationships. By facilitating communication and support, Partner Support Specialists help drive successful partnerships and mutual business growth.

What are the key skills and qualifications needed to thrive as a Partner Support Specialist, and why are they important?

To thrive as a Partner Support Specialist, you need strong customer service abilities, problem-solving skills, and typically a bachelor's degree in business or a related field. Familiarity with CRM platforms, ticketing systems, and sometimes certifications in customer relationship management are commonly required. Outstanding communication, active listening, and relationship-building skills are crucial for effectively addressing partner needs and fostering collaboration. These skills ensure efficient resolution of partner issues, strengthen business relationships, and help drive organizational success.

What is the difference between Partner Support Specialist vs Customer Support Specialist?

AspectPartner Support SpecialistCustomer Support Specialist
Primary FocusSupporting business partners and channel partnersAssisting individual customers with product or service issues
Work EnvironmentCollaborative with partners, often in B2B settingsDirect interaction with end-users or consumers
Required SkillsRelationship management, technical knowledge, communicationProblem-solving, communication, product knowledge

The main difference between a Partner Support Specialist and a Customer Support Specialist lies in their target audience. Partner Support Specialists focus on supporting business partners and maintaining B2B relationships, while Customer Support Specialists assist individual consumers. Both roles require strong communication skills, but the Partner Support role emphasizes relationship management and technical collaboration with partners.

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Partner Support Specialist jobs near you
Infographic showing various Partner Support Specialist job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, and 20% Temporary. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.
Partner Support Specialist

Partner Support Specialist

FirstCash, Inc.

Houston, TX • On-site

Full-time

Posted 6 days ago

FirstCash rating

6.2

Company rating: 6.2 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

4th of 7 rated pawnbroker

Job description

Description
Position at American First Finance
Partner Support Specialist
Join the Team at American First Finance as a Partner Support Specialist! The Partner Support Specialist (PSS) drives same-store performance and utilization growth within an assigned merchant territory. Success is measured by increased program usage, strong merchant relationships, and consistent portfolio growth.
Essential Duties & Responsibilities
  • Grow same-store utilization and funded volume from existing merchant partners
  • Build and maintain strong, trust-based merchant relationships
  • Deliver in-store and virtual training to drive financing awareness and usage
  • Conduct regular store visits and outbound calls to support merchant performance
  • Ensure in-store marketing is properly displayed and maintained
  • Respond quickly to merchant needs and coordinate solutions
  • Maintain accurate CRM activity and manage daily territory schedules
  • Collaborate with sales leadership and internal support teams

What Success Looks Like
  • Strong merchant satisfaction and retention
  • Consistent utilization growth across the portfolio
  • High energy, accountability, and disciplined execution
  • Clear ownership of performance outcomes

Minimum Requirements & Qualifications
  • High energy, excellent organizational skills, and strong integrity.
  • Bachelor's degree preferred but not required.
  • Proven track record of achieving measurable sales goals.
  • Outstanding face-to-face relationship-building skills.
  • High sense of urgency and customer service orientation.
  • Ability to thrive in a fast-paced, results-oriented environment.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Valid driver's license and car insurance for regional travel.

About FirstCash Holdings, Inc.
FirstCash Holdings, Inc. is the leading international operator of pawn stores and a premier provider of technology-driven point-of-sale payment solutions, both dedicated to serving cash- and credit-constrained consumers.
With over 3,000 pawn stores across 29 U.S. states, the District of Columbia, and Latin America-including Mexico, Guatemala, Colombia, and El Salvador-FirstCash offers a diverse selection of pre-owned jewelry, electronics, tools, appliances, sporting goods, musical instruments, and more. In addition, our stores provide small, non-recourse pawn loans secured by pledged personal property, offering accessible financial solutions to the communities we serve.
Through our wholly owned subsidiary, American First Finance (AFF), FirstCash also delivers lease-to-own and retail finance payment solutions for consumer goods and services. With a nationwide network of over 13,000 retail merchant partners, we help customers access flexible financing options tailored to their needs.
With a workforce of approximately 20,000 employees across the U.S. and Latin America, FirstCash is committed to excellence, innovation, and financial inclusion. As a recognized industry leader, the company is a proud component of both the S&P MidCap 400 Index® and the Russell 2000 Index®, reflecting our strength and stability in the market.
Join FirstCash and be part of a company that values integrity, customer service, and growth
Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.
Submission of your application confirms your "opt-in" desire to receive additional phone, text and email communications from the FirstCash Talent Acquisition Team. These communications include information about the specific job you applied for and other potential opportunities available at FirstCash. Message and data rates may apply. You can unsubscribe to text messages by replying STOP to the message at any time. You can unsubscribe from email communications by clicking unsubscribe, within the email, at any time. Visit https://firstcash.com/privacy-policy for additional questions or information.
FirstCash Holdings, Inc. is an Equal Opportunity Employer
FirstCash Holdings, Inc. is committed to the full inclusion of all qualified individuals. In keeping with this commitment, FirstCash will ensure that individuals with disabilities are provided with reasonable accommodation. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process; to perform the essential functions of the job; and/or to receive all other benefits and privileges of employment, please contact Human Resources at [email protected] or (800)645-2611 Ext. 1

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