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Remote Partner Support Specialist Jobs (NOW HIRING)

Mondo

Partner Support Specialist

San Francisco, CA · Remote

Partner Support Specialist, location is Remote (EMEA Time Zones). The start date is ASAP for this contract position. Job Title: Partner Support Specialist Location-Type: Remote (Must work EMEA time ...

Mondo

Partner Support Specialist

San Francisco, CA · Remote

Partner Support Specialist, location is Remote (EMEA Time Zones). The start date is ASAP for this contract position. Job Title: Partner Support Specialist Location-Type: Remote (Must work EMEA time ...

Kapitus

Partner Support Associate I

$55K/yr

... Support Specialists in all ISO onboarding tasks * Speak with potential partners to vet for ... Consideration will be given to qualified remote candidates residing in states where Kapitus and/or ...

Kapitus

Partner Support Associate I

$55K/yr

... Support Specialists in all ISO onboarding tasks * Speak with potential partners to vet for ... Consideration will be given to qualified remote candidates residing in states where Kapitus and/or ...

AgVend

Operations Support Specialist

$52K - $70K/yr

Operations Support Specialist We are seeking an Operations Support Specialist to support our fast ... partner support operations. Please note, this position is a remote work arrangement. Required ...

Kapitus

Partner Support Associate I

$55K/yr

... Support Specialists in all ISO onboarding tasks * Speak with potential partners to vet for ... Consideration will be given to qualified remote candidates residing in states where Kapitus and/or ...

Axxys Technologies, Inc.

Support Specialist

Plano, TX · Remote

... premiere or partner certifications with VMWare, Microsoft, Watchguard, Allworx, Cisco, Apple ... The Support Specialist will work from the remote service board queue in the Axxys PSA system and ...

Traveling with Michaila

Remote Client Support Specialist

$18.50 - $24.75/hr

About the job Remote Client Support Specialist Were looking for a service-driven Remote Client ... In this role, youll partner closely with assigned advisors to support clients throughout their ...

HB Travels

Remote Support Specialist

Tulsa, OK · Remote

We are seeking a motivated and customer-focused Remote Support Specialist to join our growing team. This role is ideal for individuals who enjoy helping others, solving problems, and delivering ...

Traveling with Michaila

Remote Client Support Specialist

$18.50 - $24.75/hr

About the job Remote Client Support Specialist Were looking for a service-driven Remote Client ... In this role, youll partner closely with assigned advisors to support clients throughout their ...

FlowFox

Remote Customer Support Specialist

Arlington, VA · Remote

$17 - $23/hr

Remote Customer Support Specialist Hybrid Part time Arlington, Virginia, United States Description Flowfox is hiring a Remote Customer Support Specialist to support our distribution department in ...

Traveling with Tasha

Client Support Specialist (Remote)

$18.50 - $24.75/hr

Client Support Specialist (Remote) Phoenix, Arizona, United States $ 30,000.00 - 75,000.00 (US Dollar) Client Support Specialist (Remote) Overview We are seeking a Client Support Specialist to assist ...

Traveling with Tasha

Client Support Specialist (Remote)

$18.50 - $24.75/hr

Client Support Specialist (Remote) Denver, Colorado, United States $ 30,000.00 - 75,000.00 (US Dollar) Or refer someone Overview We are seeking a Client Support Specialist to assist individuals and ...

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Remote Partner Support Specialist information

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How much do remote partner support specialist jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for remote partner support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

How does a Remote Partner Support Specialist typically collaborate with internal teams to resolve partner issues?

As a Remote Partner Support Specialist, you’ll frequently coordinate with cross-functional teams such as sales, technical support, and product management to address partner concerns efficiently. You’ll act as a liaison, gathering relevant information from partners and ensuring it’s communicated clearly to the right internal stakeholders. This collaborative approach helps expedite issue resolution and enhances the overall partner experience. Regular virtual meetings, shared documentation, and ticketing systems are commonly used tools for seamless teamwork.

What are the key skills and qualifications needed to thrive as a Remote Partner Support Specialist, and why are they important?

To thrive as a Remote Partner Support Specialist, you need strong customer service skills, problem-solving abilities, and a background in business or communications, often supported by a bachelor’s degree. Familiarity with CRM platforms like Salesforce, helpdesk software such as Zendesk, and communication tools like Slack or Zoom is typically required. Excellent interpersonal skills, adaptability, and clear written and verbal communication help you build strong relationships with partners and resolve issues efficiently. These skills and qualities are vital for fostering trust, ensuring partner satisfaction, and maintaining smooth operations in a remote environment.

What are Remote Partner Support Specialists?

Remote Partner Support Specialists are professionals who provide assistance and support to a company’s partners, such as vendors, clients, or affiliates, primarily through online communication channels. They handle inquiries, resolve issues, and ensure a positive experience for partners, all while working remotely. These specialists often use email, chat, or video calls to maintain relationships, troubleshoot problems, and help partners navigate products or services. Their goal is to foster strong, ongoing partnerships that benefit both the company and its collaborators.
What cities are hiring for Remote Partner Support Specialist jobs? Cities with the most Remote Partner Support Specialist job openings:
What are the most commonly searched types of Partner Support Specialist jobs? The most popular types of Partner Support Specialist jobs are:
What states have the most Remote Partner Support Specialist jobs? States with the most job openings for Remote Partner Support Specialist jobs include:
Remote Partner Support Specialist jobs near you
Partner Support Specialist

Partner Support Specialist

Mondo

San Francisco, CA • Remote

Contractor

Medical, Dental, Vision, Retirement

Posted 21 days ago

Job description

Apply now: Partner Support Specialist, location is Remote (EMEA Time Zones). The start date is ASAP for this contract position.

Job Title: Partner Support Specialist Location-Type: Remote (Must work EMEA time zones) Start Date Is: ASAP Duration: 6 month Contract Compensation Range: 125-135/hr W2 Benefits: Eligible for Health, Dental, Vision, 401K Must be authorized to work in the U.S. This position is not eligible for sponsorship .

Job Description: Support and enhance the client's partner ecosystem by resolving escalated partner issues, improving support processes, and contributing to scalable self-service solutions.

Day-to-Day Responsibilities:

  • Resolve escalated partner support inquiries related to onboarding, portal access, program tiers, incentives, and partner program policies
  • Manage and prioritize the partner support queue while meeting service-level expectations
  • Route specialized issues to appropriate internal teams including Partner Success, Account Management, Legal, and Deal Desk
  • Analyze recurring support trends and identify automation or self-service opportunities
  • Maintain and improve knowledge base content, FAQs, and support documentation
  • Identify and escalate system, access, or data integrity issues
  • Collaborate with cross-functional teams to communicate widespread partner-impacting issues

Minimum Requirements:

  • 2–4 years of experience in B2B support, customer operations, partner operations, or program operations
  • Must work EMEA time zones
  • Experience managing a support queue with defined service levels and quality standards
  • Strong written communication skills with the ability to handle partner-facing interactions professionally
  • Ability to troubleshoot issues, identify root causes, and recognize recurring patterns
  • Comfortable working cross-functionally and escalating issues appropriately
  • Ability to balance customer satisfaction with policy enforcement
  • Experience working in fast-paced, process-driven environments
Preferred Qualifications:
  • Experience with Salesforce Service Cloud, Zendesk, Intercom, or similar support platforms
  • Prior experience supporting partner, channel, reseller, SI, or ISV programs
  • Experience maintaining knowledge bases, FAQs, or help center content
  • Additional language proficiency supporting global partners
  • Exposure to AI-enabled support environments and automation initiatives

Apply