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Partner Support Engineer Jobs (NOW HIRING)

Wheelhouse

Partnership Support Engineer

... partner ecosystem becomes mission-critical. This role ensures that Wheelhouse operates as a ... Now, we're looking for a Partnership Support Engineer to sit at the intersection of engineering ...

Wheelhouse

Partnership Support Engineer

OR · On-site +1

... partner ecosystem becomes mission-critical. This role ensures that Wheelhouse operates as a ... Now, we're looking for a Partnership Support Engineer to sit at the intersection of engineering ...

Check Technologies, Inc

Partner Support Associate

We work closely with Engineering, Product, Tax, Risk, and other teams to troubleshoot issues ... Provide exceptional partner support. You'll manage a high volume of partner requests, primarily ...

Check

Partner Support Associate

... partner teams you support. Support sits at the center of Check's product ecosystem ... We work closely with Engineering, Product, Tax, Risk, and other teams to troubleshoot issues ...

Parafin, Inc.

$200 - $250/hr

This role reports to the Partner Engineering Manager. We're hiring across a range of levels--from strong mid-level engineers to senior engineers who have built and scaled support functions before.

Check

Partner Support Associate

... partner teams you support. Support sits at the center of Check's product ecosystem ... We work closely with Engineering, Product, Tax, Risk, and other teams to troubleshoot issues ...

Check

Partner Support Team Lead

San Francisco, CA · On-site

$150 - $200/hr

Partner closely with Engineering, Product, Tax, Risk, and other teams to investigate and resolve ... Support enterprise and strategic partners through complex issues and model empathy, transparency ...

Check

Partner Support Team Lead

Manhattan, NY · On-site

$150 - $200/hr

Partner closely with Engineering, Product, Tax, Risk, and other teams to investigate and resolve ... Support enterprise and strategic partners through complex issues and model empathy, transparency ...

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Partner Support Engineer information

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How much do partner support engineer jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for partner support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a partner support engineer?

A Partner Support Engineer is a technical professional who provides support and guidance to a company's business partners, such as vendors, resellers, or technology integrators. They help partners troubleshoot issues, implement products or solutions, and ensure successful integration with the company’s systems or services. Their role blends technical problem-solving with customer service skills, aiming to build strong, productive relationships with partners. They often act as a liaison between the partner and the company’s internal technical teams.

How does a partner support engineer typically collaborate with external partners and internal teams?

Partner Support Engineers regularly act as a bridge between external partners and internal technical or product teams. They are responsible for understanding partner needs, troubleshooting technical issues, and communicating solutions or updates effectively. This role often involves participating in regular status meetings, providing technical documentation, and escalating complex problems to development or engineering teams when necessary. Successful Partner Support Engineers foster positive relationships by ensuring timely resolutions and clear, professional communication.

What are the key skills and qualifications needed to thrive as a partner support engineer, and why are they important?

To thrive as a Partner Support Engineer, you need a solid background in computer science or IT, strong troubleshooting skills, and experience in customer or technical support roles. Familiarity with CRM platforms, ticketing systems, cloud services, and relevant certifications such as CompTIA or Microsoft are often required. Excellent communication, problem-solving abilities, and a collaborative mindset help you effectively resolve partner issues and build strong relationships. These skills ensure timely, high-quality support, fostering partner satisfaction and long-term business growth.

What is the difference between Partner Support Engineer vs Customer Support Engineer?

AspectPartner Support EngineerCustomer Support Engineer
Required credentialsTechnical certifications, relevant engineering or IT backgroundTechnical knowledge, customer service skills
Work environmentCollaborates with partners, technical teams, and clientsInteracts directly with end-users and customers
Employer and industry usageTech companies, SaaS providers, hardware vendorsBroadly used across tech, software, and hardware sectors
Common search intentPartner support roles, technical partner assistanceCustomer support careers, troubleshooting roles

The main difference is that a Partner Support Engineer focuses on supporting partners and technical collaborations, often working closely with other businesses. In contrast, a Customer Support Engineer primarily assists end-users or customers directly. Both roles require technical skills, but their target audiences and work environments differ significantly.

What cities are hiring for Partner Support Engineer jobs?

Cities with the most Partner Support Engineer job openings:

What states have the most Partner Support Engineer jobs?

States with the most job openings for Partner Support Engineer jobs include:

What are popular job titles related to Partner Support Engineer jobs?

For Partner Support Engineer jobs, the most frequently searched job titles are:

Infographic showing various Partner Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Senior Partner Support Engineer

San Jose, CA • On-site

Staffingine LLC
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Staffingine LLCexternal

Contractor

Re-posted 19 days ago

Job description

Job Title : Senior Partner Support Engineer 
Job Location: San Jose, CA 
Job Type:  Contract

  • Bachelor’s degree in Computer Science or Software Engineering or equivalent work experience 

  • 5+ years of relevant experience supporting customers or partners at the highest level in a complex software or SaaS environment. This experience should include actively consulting with customers on critical and urgent issues and driving successful outcomes. 

  • Experience with coding/debugging at least 2 languages such as Java, JavaScript (web platform and Node.js), Kotlin, Swift, C#, or Python 

  • Experience with APIs, SSO, MDM, and web service protocol development 

  • Experience with JSON, XML, and other information interchange formats and structures 

  • Experience with REST API development 

  • Strong troubleshooting, analytical and critical thinking skills with strong attention to detail and ability to represent them in writing to multiple audience levels. 

  • Ability to balance multiple high pressure partner needs while focusing on resolving complex technical issues 

  • Experience with managing high priority incidents under SLA time constraints 

  • Proven ability to drive bug fixes from debug to partner delivery via engineering teams and agile process 

  • Capability to manage special projects and coordinate multiple teams across different companies to achieve those goals 

  • Experience in creating, implementing and adhering to new processes and procedures in a technical organization 

  • Ability to work cross-functionally and streamline teamwork between Engineering, Customer Success, Partner Managers, Product, and Sales 

  • Nice to have: previous experience in FinTech 

  • Nice to have: Familiarity with Accounting principles and corresponding software and sync, i.e. Intacct, QuickBooks Online, NetSuite, Xero. 

Special software or skills: 

  • Real experience supporting SAAS platforms, API developers or partner integrations 

  • Looking for someone with strong skills in 3 areas: 
    Engineering/platform/API troubleshooting (engineer to engineer), soft customer skills, project management, and partner diplomacy. This person will be the face of BILL to our most important partners during their most urgent incidents and issues.