Senior Partner Support Engineer Job Location: San Jose, CA Job Type: Contract * Bachelor's degree in Computer Science or Software Engineering or equivalent work experience * 5+ years of relevant ...
Quick apply
Senior Partner Support Engineer Job Location: San Jose, CA Job Type: Contract * Bachelor's degree in Computer Science or Software Engineering or equivalent work experience * 5+ years of relevant ...
This role reports to the Partner Engineering Manager. We're hiring across a range of levels-from strong mid-level engineers to senior engineers who have built and scaled support functions before.
This role reports to the Partner Engineering Manager. We're hiring across a range of levels-from strong mid-level engineers to senior engineers who have built and scaled support functions before.
This role reports to the Partner Engineering Manager. We're hiring across a range of levels--from strong mid-level engineers to senior engineers who have built and scaled support functions before.
This role reports to the Partner Engineering Manager. We're hiring across a range of levels--from strong mid-level engineers to senior engineers who have built and scaled support functions before.
Partner Support Team Lead
San Francisco, CA · On-site +1
$102K - $137K/yr
Partner closely with Engineering, Product, Tax, Risk, and other teams to investigate and resolve ... Support enterprise and strategic partners through complex issues and model empathy, transparency ...
Partner Support Team Lead
San Francisco, CA · On-site +1
$102K - $137K/yr
Partner closely with Engineering, Product, Tax, Risk, and other teams to investigate and resolve ... Support enterprise and strategic partners through complex issues and model empathy, transparency ...
Partner closely with Engineering, Product, Tax, Risk, and other teams to investigate and resolve ... Support enterprise and strategic partners through complex issues and model empathy, transparency ...
Partner closely with Engineering, Product, Tax, Risk, and other teams to investigate and resolve ... Support enterprise and strategic partners through complex issues and model empathy, transparency ...
Partner Support Associate
San Francisco, CA · On-site +1
$65K - $87K/yr
We work closely with Engineering, Product, Tax, Risk, and other teams to troubleshoot issues ... Provide exceptional partner support. You'll manage a high volume of partner requests, primarily ...
Partner Support Associate
San Francisco, CA · On-site +1
$65K - $87K/yr
We work closely with Engineering, Product, Tax, Risk, and other teams to troubleshoot issues ... Provide exceptional partner support. You'll manage a high volume of partner requests, primarily ...
Partner Support Specialist
San Francisco, CA · On-site +1
$83K - $108K/yr
We work closely with Engineering, Product, Tax, Risk, and other teams to troubleshoot issues ... Provide exceptional partner support. You'll manage a high volume of partner requests, primarily ...
Partner Support Specialist
San Francisco, CA · On-site +1
$83K - $108K/yr
We work closely with Engineering, Product, Tax, Risk, and other teams to troubleshoot issues ... Provide exceptional partner support. You'll manage a high volume of partner requests, primarily ...
As a Manager II, Technical Support Engineer, you'll lead a regional team of Partner/Support ... You'll own your region's partner and advertiser relationships, goals, and metrics, lead key ...
As a Manager II, Technical Support Engineer, you'll lead a regional team of Partner/Support ... You'll own your region's partner and advertiser relationships, goals, and metrics, lead key ...
Support Engineer
Palo Alto, CA · On-site
Partner with Product and Engineering to identify recurring pain points and improve the product ... Help improve support processes, ticket quality, triage, and escalation paths. * Represent the voice ...
Support Engineer
Palo Alto, CA · On-site
Partner with Product and Engineering to identify recurring pain points and improve the product ... Help improve support processes, ticket quality, triage, and escalation paths. * Represent the voice ...
Support Engineer
San Francisco, CA · On-site
As a Support Engineer, you'll be providing high-touch, deeply contextual support to a defined book ... Partner closely with the Customer Success Manager, Account Executive, and Applied AI team on each ...
Support Engineer
San Francisco, CA · On-site
As a Support Engineer, you'll be providing high-touch, deeply contextual support to a defined book ... Partner closely with the Customer Success Manager, Account Executive, and Applied AI team on each ...
Support Engineer
San Francisco, CA · On-site
$210K - $250K/yr
As a Support Engineer, you'll be providing high-touch, deeply contextual support to a defined book ... Partner closely with the Customer Success Manager, Account Executive, and Applied AI team on each ...
Support Engineer
San Francisco, CA · On-site
$210K - $250K/yr
As a Support Engineer, you'll be providing high-touch, deeply contextual support to a defined book ... Partner closely with the Customer Success Manager, Account Executive, and Applied AI team on each ...
Business Support Engineer
Menlo Park, CA · On-site
$114K/yr
We are looking for an engineer to play a key role in providing technical, engineering support to Meta's Advertising partners, Customers and clients globally. You will have the opportunity to work ...
Business Support Engineer
Menlo Park, CA · On-site
$114K/yr
We are looking for an engineer to play a key role in providing technical, engineering support to Meta's Advertising partners, Customers and clients globally. You will have the opportunity to work ...
Partner with engineering to validate fixes and support release readiness Cross-Functional Collaboration * Act as connective tissue between support, product, engineering, and training * Communicate ...
Partner with engineering to validate fixes and support release readiness Cross-Functional Collaboration * Act as connective tissue between support, product, engineering, and training * Communicate ...
Partner with engineering to validate fixes and support release readiness Cross-Functional Collaboration * Act as connective tissue between support, product, engineering, and training * Communicate ...
Partner with engineering to validate fixes and support release readiness Cross-Functional Collaboration * Act as connective tissue between support, product, engineering, and training * Communicate ...
Partner with engineering to validate fixes and support release readiness Cross-Functional Collaboration * Act as connective tissue between support, product, engineering, and training * Communicate ...
Partner with engineering to validate fixes and support release readiness Cross-Functional Collaboration * Act as connective tissue between support, product, engineering, and training * Communicate ...
Partner with engineering to validate fixes and support release readiness Cross-Functional Collaboration * Act as connective tissue between support, product, engineering, and training * Communicate ...
Partner with engineering to validate fixes and support release readiness Cross-Functional Collaboration * Act as connective tissue between support, product, engineering, and training * Communicate ...
Partner with engineering to validate fixes and support release readiness Cross-Functional Collaboration * Act as connective tissue between support, product, engineering, and training * Communicate ...
Partner with engineering to validate fixes and support release readiness Cross-Functional Collaboration * Act as connective tissue between support, product, engineering, and training * Communicate ...
Partner with engineering to validate fixes and support release readiness Cross-Functional Collaboration * Act as connective tissue between support, product, engineering, and training * Communicate ...
Partner with engineering to validate fixes and support release readiness Cross-Functional Collaboration * Act as connective tissue between support, product, engineering, and training * Communicate ...
Partner with engineering to validate fixes and support release readiness Cross-Functional Collaboration * Act as connective tissue between support, product, engineering, and training * Communicate ...
Partner with engineering to validate fixes and support release readiness Cross-Functional Collaboration * Act as connective tissue between support, product, engineering, and training * Communicate ...
Partner with engineering to validate fixes and support release readiness Cross-Functional Collaboration * Act as connective tissue between support, product, engineering, and training * Communicate ...
Partner with engineering to validate fixes and support release readiness Cross-Functional Collaboration * Act as connective tissue between support, product, engineering, and training * Communicate ...
Partner Support Engineer information
What is a partner support engineer?
A Partner Support Engineer is a technical professional who provides support and guidance to a company's business partners, such as vendors, resellers, or technology integrators. They help partners troubleshoot issues, implement products or solutions, and ensure successful integration with the company’s systems or services. Their role blends technical problem-solving with customer service skills, aiming to build strong, productive relationships with partners. They often act as a liaison between the partner and the company’s internal technical teams.
How does a partner support engineer typically collaborate with external partners and internal teams?
Partner Support Engineers regularly act as a bridge between external partners and internal technical or product teams. They are responsible for understanding partner needs, troubleshooting technical issues, and communicating solutions or updates effectively. This role often involves participating in regular status meetings, providing technical documentation, and escalating complex problems to development or engineering teams when necessary. Successful Partner Support Engineers foster positive relationships by ensuring timely resolutions and clear, professional communication.
What are the key skills and qualifications needed to thrive as a partner support engineer, and why are they important?
To thrive as a Partner Support Engineer, you need a solid background in computer science or IT, strong troubleshooting skills, and experience in customer or technical support roles. Familiarity with CRM platforms, ticketing systems, cloud services, and relevant certifications such as CompTIA or Microsoft are often required. Excellent communication, problem-solving abilities, and a collaborative mindset help you effectively resolve partner issues and build strong relationships. These skills ensure timely, high-quality support, fostering partner satisfaction and long-term business growth.
What is the difference between Partner Support Engineer vs Customer Support Engineer?
| Aspect | Partner Support Engineer | Customer Support Engineer |
|---|---|---|
| Required credentials | Technical certifications, relevant engineering or IT background | Technical knowledge, customer service skills |
| Work environment | Collaborates with partners, technical teams, and clients | Interacts directly with end-users and customers |
| Employer and industry usage | Tech companies, SaaS providers, hardware vendors | Broadly used across tech, software, and hardware sectors |
| Common search intent | Partner support roles, technical partner assistance | Customer support careers, troubleshooting roles |
The main difference is that a Partner Support Engineer focuses on supporting partners and technical collaborations, often working closely with other businesses. In contrast, a Customer Support Engineer primarily assists end-users or customers directly. Both roles require technical skills, but their target audiences and work environments differ significantly.
What cities in California are hiring for Partner Support Engineer jobs?
Cities in California with the most Partner Support Engineer job openings:
Senior Partner Support Engineer
San Jose, CA • On-site
Staffingine LLC •
Recruiting and Staffing Services • 51 - 200 employees51 - 200 employees
Contractor
Re-posted 20 days ago
Job description
Job Title : Senior Partner Support Engineer
Job Location: San Jose, CA
Job Type: Contract
Bachelor’s degree in Computer Science or Software Engineering or equivalent work experience
5+ years of relevant experience supporting customers or partners at the highest level in a complex software or SaaS environment. This experience should include actively consulting with customers on critical and urgent issues and driving successful outcomes.
Experience with coding/debugging at least 2 languages such as Java, JavaScript (web platform and Node.js), Kotlin, Swift, C#, or Python
Experience with APIs, SSO, MDM, and web service protocol development
Experience with JSON, XML, and other information interchange formats and structures
Experience with REST API development
Strong troubleshooting, analytical and critical thinking skills with strong attention to detail and ability to represent them in writing to multiple audience levels.
Ability to balance multiple high pressure partner needs while focusing on resolving complex technical issues
Experience with managing high priority incidents under SLA time constraints
Proven ability to drive bug fixes from debug to partner delivery via engineering teams and agile process
Capability to manage special projects and coordinate multiple teams across different companies to achieve those goals
Experience in creating, implementing and adhering to new processes and procedures in a technical organization
Ability to work cross-functionally and streamline teamwork between Engineering, Customer Success, Partner Managers, Product, and Sales
Nice to have: previous experience in FinTech
Nice to have: Familiarity with Accounting principles and corresponding software and sync, i.e. Intacct, QuickBooks Online, NetSuite, Xero.
Special software or skills:
Real experience supporting SAAS platforms, API developers or partner integrations
Looking for someone with strong skills in 3 areas:
Engineering/platform/API troubleshooting (engineer to engineer), soft customer skills, project management, and partner diplomacy. This person will be the face of BILL to our most important partners during their most urgent incidents and issues.
About Staffingine
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Atlanta, GA, US
Year founded
2016