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Partner Support Engineer Jobs in California (NOW HIRING)

Sciton

Technical Support Engineer

Palo Alto, CA · On-site

$80K - $90K/yr

Our engineers helped bring laser products to market just a few years after lasers were first ... and partners. * Provide on-site technical support and field service assistance as required.

PactFi

Client Support Engineer

San Francisco, CA · On-site +1

$130K - $150K/yr

PactFi was developed in close partnership with two of the industry's largest players, both of whom ... About the Job We're seeking a Client Support Engineer to drive technical execution across the end ...

Cartesia

Product Support Engineer

San Francisco, CA · On-site

$100K - $150K/yr

You'll work directly with customers, partner closely with engineering and product teams at a cutting-edge AI company, and help shape the processes and tools that define our post-sales support. This ...

Element Biosciences

Global Support Engineer

San Diego, CA · On-site

$90K - $110K/yr

The Global Support Engineer is an entry point into the Global Service technical ladder, based at ... Partner with R&D, Product Support, and Regional Tech Leads on service-related feedback and product ...

Element Biosciences

Global Support Engineer

San Diego, CA · On-site

$90K - $110K/yr

The Global Support Engineer is an entry point into the Global Service technical ladder, based at ... Partner with R&D, Product Support, and Regional Tech Leads on service-related feedback and product ...

JFrog

Developer Support Engineer (Sunnyvale)

Sunnyvale, CA · Hybrid

$90K - $105K/yr

We are looking for top-notch Developer Support Engineers onsite at our Atlanta office, to be partners rather than just employees and be the technical focal point for JFrog customers. Besides a wild ...

New

Plain

Support Engineer (SF)

San Francisco, CA · On-site

$150K - $180K/yr

Partner closely with Product, Customer Success, and Engineering as a sounding board when scoping and designing features. This is a great fit if you... * Have experience as a Support Engineer in an ...

Advantest

AI Support Engineer

San Jose, CA · On-site

Advantest is seeking an AI Support Engineer to join the US AI Team. This role focuses on evaluating ... Experience working with customers, technology partners, or suppliers.

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Partner Support Engineer information

What is a partner support engineer?

A Partner Support Engineer is a technical professional who provides support and guidance to a company's business partners, such as vendors, resellers, or technology integrators. They help partners troubleshoot issues, implement products or solutions, and ensure successful integration with the company’s systems or services. Their role blends technical problem-solving with customer service skills, aiming to build strong, productive relationships with partners. They often act as a liaison between the partner and the company’s internal technical teams.

How does a partner support engineer typically collaborate with external partners and internal teams?

Partner Support Engineers regularly act as a bridge between external partners and internal technical or product teams. They are responsible for understanding partner needs, troubleshooting technical issues, and communicating solutions or updates effectively. This role often involves participating in regular status meetings, providing technical documentation, and escalating complex problems to development or engineering teams when necessary. Successful Partner Support Engineers foster positive relationships by ensuring timely resolutions and clear, professional communication.

What are the key skills and qualifications needed to thrive as a partner support engineer, and why are they important?

To thrive as a Partner Support Engineer, you need a solid background in computer science or IT, strong troubleshooting skills, and experience in customer or technical support roles. Familiarity with CRM platforms, ticketing systems, cloud services, and relevant certifications such as CompTIA or Microsoft are often required. Excellent communication, problem-solving abilities, and a collaborative mindset help you effectively resolve partner issues and build strong relationships. These skills ensure timely, high-quality support, fostering partner satisfaction and long-term business growth.

What is the difference between Partner Support Engineer vs Customer Support Engineer?

AspectPartner Support EngineerCustomer Support Engineer
Required credentialsTechnical certifications, relevant engineering or IT backgroundTechnical knowledge, customer service skills
Work environmentCollaborates with partners, technical teams, and clientsInteracts directly with end-users and customers
Employer and industry usageTech companies, SaaS providers, hardware vendorsBroadly used across tech, software, and hardware sectors
Common search intentPartner support roles, technical partner assistanceCustomer support careers, troubleshooting roles

The main difference is that a Partner Support Engineer focuses on supporting partners and technical collaborations, often working closely with other businesses. In contrast, a Customer Support Engineer primarily assists end-users or customers directly. Both roles require technical skills, but their target audiences and work environments differ significantly.

What cities in California are hiring for Partner Support Engineer jobs?

Cities in California with the most Partner Support Engineer job openings:

Infographic showing various Partner Support Engineer job openings in California as of August 2026, with employment types broken down into 77% Full Time, 8% Temporary, and 15% Contract. Highlights an 88% In-person, and 12% Remote job distribution.

Technical Support Engineer

Palo Alto, CA • On-site

Sciton
Medical Equipment and Supplies Manufacturing • 201 - 500 employees
Learn more about Scitonexternal

$80K - $90K/yr

Full-time, Part-time

Retirement

Re-posted 4 days ago

Job description

Technical Support Engineer
Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to market just a few years after lasers were first invented, and that same spirit of innovation still drives us today.
We are built on a strong set of values: Selflessness, Candor, Innovation, Execution, Objectivity, Excellence, Learning, Ownership, and Clarity. With more than 500 employees worldwide, Sciton has been recognized as a USA TODAY Top Workplace for three consecutive years from 2022 to 2025.
If you want to work on meaningful technology that directly improves patient outcomes and be part of a company that values curiosity, ownership, and excellence, we would love to meet you.
Position Summary
The Technical Support Engineer is responsible for providing expert technical support, troubleshooting, repair, calibration, and installation assistance for Sciton's advanced medical laser systems. As a key member of the Global Service Team, this role works closely with customers and internal teams to diagnose and resolve technical issues, ensure optimal system performance, and deliver an exceptional customer experience.
The ideal candidate is a hands-on technical professional with strong problem-solving skills, experience supporting complex electromechanical equipment, and a commitment to customer success.
Key Responsibilities:
  • Provide technical support for the repair, testing, calibration, and installation of laser systems, subsystems, and related components.
  • Troubleshoot and resolve technical issues involving medical laser equipment and associated technologies.
  • Escalate complex technical issues and communicate potential risks that may impact service delivery or project timelines.
  • Maintain accurate and detailed service records, reports, and documentation.
  • Support customers by diagnosing issues, providing technical guidance, and ensuring timely resolution.
  • Collaborate closely with internal Sales, Service, Engineering, and Operations teams.
  • Deliver exceptional customer service while building strong relationships with customers and partners.
  • Provide on-site technical support and field service assistance as required.
  • Travel as needed to support customer installations, training, service activities, and escalations.
  • Perform additional duties and special projects as assigned.

Key Qualifications:
  • Associate degree in Electronics, Biomedical Engineering Technology, or a related technical field.
  • 5-10 years of experience in field service, technical support, or troubleshooting complex technical equipment.
  • Proven experience diagnosing, repairing, and maintaining electromechanical systems.
  • Working knowledge of customer support requirements within medical, healthcare, or clinical environments.
  • Understanding of product alignment, calibration, certification, and compliance standards.
  • Familiarity with laser technology, optical systems, and related applications.
  • Ability to interpret technical documentation, schematics, and service procedures.
  • Strong analytical, problem-solving, and troubleshooting skills.
  • Excellent communication and customer service skills, with the ability to build positive relationships with customers and internal teams.
  • Ability and willingness to travel as needed.

Compensation and Benefits
The compensation range for this position is $80k - $90k annually, with final compensation determined based on experience, qualifications, and overall fit for the role. In addition to a competitive market-based salary, Sciton provides an opportunity to participate in equity/stock incentive programs, a profit-sharing bonus, and a comprehensive benefits package, including 401(K) with matching
FULL-TIME/PART-TIME Full-Time
POSITION Technical Support Engineer
LOCATION Palo Alto, CA (HQ)
Pay Range: $80,000 - $90,000 per year

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