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Partner Success Manager Jobs in Massachusetts (NOW HIRING)

Monaire

Customer Success Manager

Somerville, MA · On-site

... • Partner with Product and Engineering teams to prioritize feature requests based on customer ... Success Management & Expansion • Lead Quarterly Business Reviews (QBRs) focused on adoption ...

CYVL

Customer Success Manager

Somerville, MA · On-site

Customer Success Manager You're a seasoned Customer Success Manager who knows how to build customer relationships into lasting partnerships and passionate advocates. At Cyvl, you'll own the full ...

Nasuni

Customer Success Manager

Boston, MA · On-site

Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni ... As a trusted advisor, you will partner closely with executive stakeholders and customer champions ...

Cyvl

Customer Success Manager

Boston, MA · On-site

Customer Success Manager You're a seasoned Customer Success Manager who knows how to build customer relationships into lasting partnerships and passionate advocates. At Cyvl, you'll own the full ...

CYVL

Customer Success Manager

Somerville, MA · On-site

Customer Success Manager You're a seasoned Customer Success Manager who knows how to build customer relationships into lasting partnerships and passionate advocates. At Cyvl, you'll own the full ...

Privy

Customer Success Manager

Boston, MA · On-site +1

We partner with thousands of merchants to maximize the value they get from email, SMS, and onsite ... We believe the best Customer Success Managers are curious, proactive, and genuinely invested in ...

Monotype

Customer Success Manager

Woburn, MA · On-site

Customer Success Manager Named "One of the Most Innovative Companies in Design'' by Fast Company ... Partner with Sales to influence expansion and renewal outcomes. What we're looking for: * 2+ years ...

ADRM Careers

Client Success Manager

Woburn, MA · On-site

$95K - $125K/yr

The Client Success Manager will work cross-functionally across Managed Services, Design ... Partner with development and internal stakeholders to help shape appropriate solutions and ...

Layer Health

Customer Success Manager

Boston, MA · On-site

$140K - $160K/yr

Customer Success Manager Boston or NYC Layer Health was founded in 2023 by leading machine learning ... Own existing customer relationships to create successful partners * Serve as the primary point of ...

Adaptive

Customer Success Manager

Boston, MA · On-site

Customer Success Manager As a Customer Success Manager at Adaptive, you'll be the primary advocate, technical partner, and growth driver for our customers from Day 1 onward. Reporting to the Manager ...

Definitive Inc

Customer Success Manager

Framingham, MA · On-site

$65K - $110K/yr

The Customer Success Manager (CSM) is responsible for the overall success and health of the ... What You'll Do * Build partnerships within your assigned book of business and look for ...

Freshworks

Customer Success Manager

Boston, MA · On-site

$108K - $134K/yr

Partner closely with Account Executives to develop account strategies, support renewals, and ... Qualifications * 7-10 years of experience in Customer Success, Technical Account Management ...

Freshworks

Customer Success Manager

Boston, MA

Partner closely with Account Executives to develop account strategies, support renewals, and ... Qualifications * 7-10 years of experience in Customer Success, Technical Account Management ...

Freshworks

Customer Success Manager

Boston, MA · On-site

$108K - $134K/yr

Partner closely with Account Executives to develop account strategies, support renewals, and ... Qualifications * 7-10 years of experience in Customer Success, Technical Account Management ...

WISE

Customer Success Manager

Boston, MA · On-site

The Customer Success Manager (CSM) is responsible for helping Microvellum and INNERGY Engineering ... This role partners closely with Professional Services, Technical Support, Sales, and Product to ...

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Showing results 21-40

All JobsPartner Success JobsPartner Success Manager JobsPartner Success Manager Jobs in Massachusetts

Partner Success Manager information

See Massachusetts salary details

$35.5K

$90.7K

$152.9K

How much do partner success manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for partner success manager in Massachusetts is $90,716.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $108,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a partner success manager, and why are they important?

To thrive as a Partner Success Manager, you need strong relationship management skills, a background in business or sales, and experience with partner programs or channel management. Familiarity with CRM platforms like Salesforce, partner portals, and reporting tools is typically required. Outstanding communication, problem-solving abilities, and a customer-centric mindset are crucial soft skills for this role. These skills ensure effective partner engagement, drive mutual business growth, and foster long-term strategic alliances.

What is the difference between Partner Success Manager vs Customer Success Manager?

AspectPartner Success ManagerCustomer Success Manager
Primary FocusBuilding and maintaining partner relationships to drive mutual growthEnsuring customer satisfaction and retention within existing accounts
Work EnvironmentCollaborates with external partners and internal teamsWorks directly with end-users and clients
Required CredentialsSimilar certifications in account management, relationship managementCertifications in customer success, account management

The main difference between a Partner Success Manager and a Customer Success Manager lies in their focus areas. Partner Success Managers prioritize external partnerships to foster growth, while Customer Success Managers concentrate on supporting and retaining individual customers. Both roles require strong relationship management skills and relevant certifications, but their target audiences and daily interactions differ.

What is a partner success manager?

A Partner Success Manager is a professional responsible for building and maintaining strong relationships between a company and its business partners, such as resellers, agencies, or technology partners. They ensure partners are well-supported, understand the company's products or services, and achieve shared business objectives. Their role often includes onboarding partners, providing training, resolving issues, and helping partners maximize value from the partnership. Ultimately, Partner Success Managers aim to drive mutual growth and long-term satisfaction for both their company and its partners.

What are the typical challenges a partner success manager faces when onboarding new partners, and how can they be effectively addressed?

Partner Success Managers often encounter challenges such as aligning expectations, integrating partner processes, and establishing clear communication during onboarding. To address these, it's important to set transparent goals from the outset, provide comprehensive training and resources, and maintain regular check-ins to monitor progress. Building trust and fostering open dialogue with partners can help resolve issues proactively and ensure a smoother integration, setting the foundation for a long-term, successful partnership.

What are popular job titles related to Partner Success Manager jobs in Massachusetts?

For Partner Success Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Partner Success Manager jobs in Massachusetts look for?

The top searched job categories for Partner Success Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Partner Success Manager jobs?

Cities in Massachusetts with the most Partner Success Manager job openings:

Partner Success Manager jobs near you
Infographic showing various Partner Success Manager job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 11% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $90,716 per year, or $43.6 per hour.

Customer Success Manager

Monaire

Somerville, MA • On-site

Full-time

Medical, Dental, Vision, PTO

Re-posted 9 days ago

Job description


ABOUT MONAIRE
Monaire builds intelligent HVAC optimization software that helps enterprise customers reduce energy costs, improve operational efficiency, and scale building performance. Our platform combines hardware, sensors, cloud software, and analytics, making customer success at Monaire deeply technical and outcome-driven.
ROLE OVERVIEW
Monaire is seeking an Enterprise Customer Success Manager to own the post-sale success of our largest and most strategic customers. This role is responsible for customer retention, adoption, renewals, and expansion, while serving as the primary point of contact for enterprise accounts.
This role works closely with Product, Engineering, and Support teams to ensure customers realize measurable business value from the Monaire platform.
KEY RESPONSIBILITIES
Enterprise Customer Ownership
• Manage a portfolio of 10-20 enterprise customer accounts
• Own customer health, retention, renewals, and expansion opportunities
• Build strong relationships with executive, operational, and technical stakeholders
• Ensure enterprise customers achieve measurable ROI from the Monaire platform
Customer Advocacy & Product Alignment
• Act as the Voice of the Customer internally by translating customer feedback into clear product and engineering requirements
• Partner with Product and Engineering teams to prioritize feature requests based on customer impact and business value
• Communicate product roadmap tradeoffs and timelines clearly to customers
Cross-Functional Execution
• Collaborate with Support to resolve high-priority issues and escalations
• Troubleshoot customer workflows and configurations when needed
• Provide hands-on guidance during complex deployments and implementations
Success Management & Expansion
• Lead Quarterly Business Reviews (QBRs) focused on adoption, outcomes, risks, and next steps
• Identify churn risk early and proactively drive mitigation plans
• Identify and support expansion opportunities grounded in customer usage and value
Requirements
REQUIRED QUALIFICATIONS
• 5+ years of experience in Enterprise Customer Success or Account Management
• Experience managing enterprise SaaS or technical customer accounts
• Strong understanding of SaaS metrics including retention, churn, adoption, and renewals
• Ability to work effectively with Product Managers and Engineers
• Excellent written and verbal communication skills
• High ownership mindset and comfort operating in fast-paced, ambiguous environments
PREFERRED QUALIFICATIONS
• Experience in HVAC, energy, IoT, or industrial software
• Experience with hardware and software integrated products
• Startup or high-growth company experience
Benefits
• Competitive salary and equity compensation
• Health, dental, and vision insurance
• Flexible paid time off (PTO)
• Opportunity to influence product roadmap and company direction
• Collaborative and execution-focused team culture
CAREER GROWTH
This role offers the opportunity to grow into senior customer success, account management, or customer leadership roles as Monaire scales its enterprise customer base.

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