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Director Client Success Jobs in Massachusetts (NOW HIRING)

Zelis

Client Success Director

Boston, MA · Hybrid

Lead Client Success organization setting priorities and driving accountability for results. Foster a culture of excellence and client-centricity. * Identify emerging trends and technologies to ...

Telus Digital

$165K - $225K/yr

The Opportunity As Client Success Director for our Amazon relationship, you will serve as the primary commercial and strategic owner of one of our most critical and complex client partnerships. This ...

Telus Digital

$165K - $225K/yr

The Opportunity As Client Success Director for our Microsoft client account, you will serve as the primary commercial owner responsible for driving net-new revenue growth, white space development ...

New Perspective

Client Success Manager

Worcester, MA · On-site +1

$70K - $80K/yr

Reporting to the Director of Client Success, Client Success Manager will provide a leading role for most aspects of strategic planning. CSMs will serve as the primary point of contact for all client ...

New Perspective

Client Success Manager

Worcester, MA · Remote

$70K - $80K/yr

Reporting to the Director of Client Success, Client Success Manager will provide a leading role for most aspects of strategic planning. CSMs will serve as the primary point of contact for all client ...

CORA

Client Success Lead

Boston, MA · On-site

$60 - $100/hr

The Client Success Lead is the face of CORA to the borrowers and lenders they serve: on site, on ... Experience: 1 to 3 years in financial services, transaction advisory, or auditing, including direct ...

New

Senior Helpers

Client Success Caregiver

Westford, MA · On-site

$18.25 - $20/hr

Client Success Caregiver Location: Westford, MA and willingness to travel throughout Middlesex ... directed by our RN or Caregiver Manager * Distribute educational materials and resources to ...

BNY

Director, Client Executive

Boston, MA · On-site

$130K - $228K/yr

At BNY, our culture allows us to run our company better and enables employees' growth and success ... We're seeking a future team member for the role of Director, Client Executive to join our Asset ...

Inmar

Client Success Manager, Media

Boston, MA

The Client Success Manager (CSM) serves as the primary day-to-day contact and relationship owner ... Creates clarity, drives alignment, influences without direct authority, and holds self and others ...

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Showing results 1-20

All JobsClient Success JobsDirector Client Success JobsDirector Client Success Jobs in Massachusetts

Director Client Success information

What is the difference between Director Client Success vs Customer Success Manager?

AspectDirector Client SuccessCustomer Success Manager
ResponsibilitiesOversees multiple client accounts, develops strategies, manages teams, and ensures overall client satisfaction at a strategic level.Manages individual client accounts, provides support, onboarding, and ensures client retention on a day-to-day basis.
Required CredentialsBachelor's degree, experience in client success, leadership skills, and often industry-specific certifications.Bachelor's degree, experience in customer service or success, strong communication skills.
Work EnvironmentLeadership role within a team, often in an office setting, collaborating with sales, marketing, and product teams.Client-facing role, working directly with customers, often in an office or remote setting.

The main difference between a Director Client Success and a Customer Success Manager lies in scope and responsibility. The Director focuses on strategic oversight and team management, while the Customer Success Manager handles individual client relationships. Both roles require relevant experience and industry knowledge, but the Director role involves higher-level planning and leadership.

What are the most commonly searched types of Client Success jobs in Massachusetts?

The most popular types of Client Success jobs in Massachusetts are:

What are popular job titles related to Director Client Success jobs in Massachusetts?

For Director Client Success jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Director Client Success jobs in Massachusetts look for?

The top searched job categories for Director Client Success jobs in Massachusetts are:

What cities in Massachusetts are hiring for Director Client Success jobs?

Cities in Massachusetts with the most Director Client Success job openings:

Director Client Success jobs near you
Infographic showing various Director Client Success job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Director, Client Success - Launch Platform

Trinity Partners

Waltham, MA • On-site

$112.50 - $137.50/hr

Other

Posted 29 days ago

Job description

Trinity Partners in Waltham, MA is seeking an Associate Director of Client Success to lead client onboarding and foster growth within the Launch Accelerator platform. The ideal candidate will utilize their extensive pharma/biotech experience to ensure clients achieve maximum value from the technology and nurture long-term partnerships.

This critical role involves direct client interaction, project management, and a strong focus on enhancing SaaS product usage. Trinity is renowned for combining deep industry knowledge with a dynamic technology platform to accelerate life sciences commercialization.

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