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Director Client Success Jobs in Boston, MA (NOW HIRING)

Zelis

Client Success Director

Boston, MA · Hybrid

Lead Client Success organization setting priorities and driving accountability for results. Foster a culture of excellence and client-centricity. * Identify emerging trends and technologies to ...

Senior Helpers

Client Success Caregiver

Westford, MA · On-site

$18.25 - $20/hr

Client Success Caregiver Location: Westford, MA and willingness to travel throughout Middlesex ... directed by our RN or Caregiver Manager * Distribute educational materials and resources to ...

BNY Mellon

Director, Client Executive

Boston, MA · On-site

$130K - $228K/yr

At BNY, our culture allows us to run our company better and enables employees' growth and success ... We're seeking a future team member for the role of Director, Client Executive to join our Asset ...

BNY

Director, Client Executive

Boston, MA · On-site

$130K - $228K/yr

At BNY, our culture allows us to run our company better and enables employees' growth and success ... We're seeking a future team member for the role of Director, Client Executive to join our Asset ...

Kantar

Director, Client Service

Boston, MA · On-site

Director, Marketing Science (Media Team) Location(s) (Hybrid): New York, Chicago, Norwalk, Atlanta ... a plus Success in this role means consistently delivering high-quality, reliable measurement ...

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Showing results 1-20

All JobsClient Success JobsDirector Client Success JobsDirector Client Success Jobs in Boston, MA

Director Client Success information

See Boston, MA salary details

$41.8K

$131.9K

$194.5K

How much do director client success jobs pay per year?

As of Aug 24, 2026, the average yearly pay for director client success in Boston, MA is $131,927.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,800.00 and $158,100.00 per year, depending on experience, location, and employer.

What is the difference between Director Client Success vs Customer Success Manager?

AspectDirector Client SuccessCustomer Success Manager
ResponsibilitiesOversees multiple client accounts, develops strategies, manages teams, and ensures overall client satisfaction at a strategic level.Manages individual client accounts, provides support, onboarding, and ensures client retention on a day-to-day basis.
Required CredentialsBachelor's degree, experience in client success, leadership skills, and often industry-specific certifications.Bachelor's degree, experience in customer service or success, strong communication skills.
Work EnvironmentLeadership role within a team, often in an office setting, collaborating with sales, marketing, and product teams.Client-facing role, working directly with customers, often in an office or remote setting.

The main difference between a Director Client Success and a Customer Success Manager lies in scope and responsibility. The Director focuses on strategic oversight and team management, while the Customer Success Manager handles individual client relationships. Both roles require relevant experience and industry knowledge, but the Director role involves higher-level planning and leadership.

What are the most commonly searched types of Client Success jobs in Boston, MA?

The most popular types of Client Success jobs in Boston, MA are:

What are popular job titles related to Director Client Success jobs in Boston, MA?

For Director Client Success jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Director Client Success jobs in Boston, MA look for?

The top searched job categories for Director Client Success jobs in Boston, MA are:

What cities near Boston, MA are hiring for Director Client Success jobs?

Cities near Boston, MA with the most Director Client Success job openings:

Director Client Success jobs near you
Infographic showing various Director Client Success job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $131,927 per year, or $63.4 per hour.

Director, Client Success - Launch Platform

Waltham, MA • On-site

Trinity Partners
Real Estate • 51 - 200 employees
Learn more about Trinity Partnersexternal

$112.50 - $137.50/hr

Other

Posted 19 days ago

Job description

Trinity Partners in Waltham, MA is seeking an Associate Director of Client Success to lead client onboarding and foster growth within the Launch Accelerator platform. The ideal candidate will utilize their extensive pharma/biotech experience to ensure clients achieve maximum value from the technology and nurture long-term partnerships.

This critical role involves direct client interaction, project management, and a strong focus on enhancing SaaS product usage. Trinity is renowned for combining deep industry knowledge with a dynamic technology platform to accelerate life sciences commercialization.

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