ZipRecruiter

Log In

1

Client Success Associate Jobs in Massachusetts (NOW HIRING)

Fooda

Client Success Associate

Boston, MA

$55K - $60K/yr

As a Client Success Associate you will play a key role in managing day-to-day operations for the Boston. Your "North Star" is delivering a consistently exceptional lunch experience for our clients ...

New

Fooda

Client Success Associate

Boston, MA · On-site

As a Client Success Associate you will play a key role in managing day-to-day operations for the Boston. Your "North Star" is delivering a consistently exceptional lunch experience for our clients ...

New

Investor Economics

Client Success Consultant

Boston, MA

$60K - $70K/yr

We seek an eager, efficient, client-oriented Client Success Consultant to join our team in Boston ... Associate #CS What You Can Expect from Us At ISS STOXX, our people are our driving force. We are ...

MOCA Systems

Customer Success Associate

Boston, MA · Remote

$55K - $66.50K/yr

Customer Success Associate Location: Remote/Home Office (Greater Boston area or eastern time zone ... Handle client interactions with calm professionalism, quick execution and a sense of urgency to ...

MOCA Systems, Inc.

Customer Success Associate

Boston, MA · On-site +1

$55K - $66.50K/yr

Customer Success Associate Location: Remote/Home Office (Greater Boston area or eastern time zone ... Handle client interactions with calm professionalism, quick execution and a sense of urgency to ...

Wolters Kluwer

Customer Success Associate

Boston, MA · On-site

$34.30K - $57.40K/yr

The Customer Success Associate ("CSA") - Account Manager is a member of the Account Services ... Schedule and lead client meetings to discuss ongoing projects, as needed * Ensure that the ...

THE KRAFT GROUP

Platform Delivery Associate

Foxboro, MA · On-site

$76.50K - $89K/yr

SUMMARY: The Platform Delivery Associate is a delivery-focused, client-facing professional ... client success. * Act as a subject matter expert on the KAGR Data Platform, ensuring its ...

KAGR LLC

Platform Delivery Associate

Foxboro, MA

$18 - $21/hr

SUMMARY: The Platform Delivery Associate is a delivery-focused, client-facing professional ... client success. * Act as a subject matter expert on the KAGR Data Platform, ensuring its ...

Franklin Covey

SMB Client Partner

Boston, MA · Remote

$110/hr

With more than 2,000 global associates, FranklinCovey transforms organizations by partnering with ... Enterprise Client Success Status: Full-Time Exempt Reports to: Managing Director, SMB Accounts ...

next page

Showing results 1-20

People also search for

All JobsClient Success Associate JobsClient Success Associate Jobs in Massachusetts

Client Success Associate information

See Massachusetts salary details

$20.2K

$57.9K

$101.6K

How much do client success associate jobs pay per year?

As of May 28, 2026, the average yearly pay for client success associate in Massachusetts is $57,873.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $71,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Success Associate, and why are they important?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

What is a client success associate?

A client success associate is a professional responsible for managing client relationships, ensuring customer satisfaction, and helping clients achieve their goals with a company's products or services. They often communicate via phone, email, or chat, and may use customer relationship management (CRM) tools to track interactions and outcomes.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What are the most commonly searched types of Client Success jobs in Massachusetts? The most popular types of Client Success jobs in Massachusetts are:
What are popular job titles related to Client Success Associate jobs in Massachusetts? For Client Success Associate jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Client Success Associate jobs in Massachusetts look for? The top searched job categories for Client Success Associate jobs in Massachusetts are:
What cities in Massachusetts are hiring for Client Success Associate jobs? Cities in Massachusetts with the most Client Success Associate job openings:
Client Success Associate jobs near you
Client Success Associate

Client Success Associate

Fooda

Boston, MA

$55K - $60K/yr

Other

Medical, Dental, Vision, Retirement

Posted yesterday

Job description

Who We Are:
Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago’s local restaurant culture inside the office to sell food.  It was an immediate hit.  When they discovered people from other companies sneaking into their office, they knew they were on to something and Fooda was born. 
Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 45 cities with over 100 million meals served and continue to grow rapidly.  Powered by technology and a network of 1500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.
Position Overview:
As a Client Success Associate you will play a key role in managing day-to-day operations for the Boston.  Your “North Star” is delivering a consistently exceptional lunch experience for our clients and their employees. 
You will work closely with the Manger of Client Success and serve as the primary point of contact for clients, oversee on-site staff, and support the launch of new locations.  This role requires 40% local travel within the Boston Market, along with weekly office attendance.
What You’ll Be Doing:

  • Assist in managing daily Popup operations of the Boston market.
  • Serve as the client-facing point of contact, including day-of support and communication, recurring meetings, and Business Reviews.
  • Lead the successful launch of new accounts, including coordinating with client contacts, conducting on-site walk-throughs, and managing internal systems setup and on-site implementation.
  • Regularly visit client locations to audit restaurants, gather feedback from customers, and build strong relationships with clients.
  • Coordinate site evaluations and inspections with health department.
  • Collaborate closely with your team to deliver a consistently excellent service experience that meets and exceeds client expectations.
Who You Are:
  • 2+ years of work experience focused on client-success, account management, hospitality, and/or food service.
  • You love process, work fast, and care about the details
  • You are savvy with technology and will be comfortable in a fast-paced environment.
  • You are optimistic in the face of problems and know that you’re capable of finding solutions.
  • You’re hands-on and love getting into the weeds.
  • You can lift and carry up to 40 lbs. and stand for up to two hours.
  • You have strong communication skills and are comfortable giving direction.
  • Experience managing part-time or full-time staff preferred but not required.

What We’ll Hook You Up With:
  • Competitive market salary and stock options, based on experience
  • Comprehensive health, dental and vision plans
  • 401k retirement plan with company match
  • Paid maternity and parental leave benefits
  • Flexible spending accounts
  • Monthly cell phone stipend
  • Company-issued laptop
  • Regular menu taste-tests from new restaurant partners.
  • A fulfilling, challenging adventure of a work experience


Must be authorized to work in the United States on a full-time basis. No recruiters please.
The salary range for this role is $55,000-$60,000. The salary is dependent on a number of factors including but not limited to: work experience, training, locations and skills.

Fooda logo

About Fooda

Sourced by ZipRecruiter

Fooda is a Workplace Food Program people love and look forward to every day. We scour the streets for the Best Food Trucks, Trendy Restaurants, and Hidden gem mom and pops. Making the connection between them and people who appreciate their food is our passion. We're looking for talented colleagues who want to advance their careers and help scale a business. We all share an interest in Solving problems with data, Taking chances, Beating goals, and Delighting Customers. Our Team's successful execution of those interests has driven expansion to over a dozen markets since our founding in 2011.

Industry

Food services and drinking places

Company size

51 - 200 Employees

Headquarters location

Chicago, IL, US

Year founded

2011

Social media

FacebookTwitter

View All Fooda Jobs

Apply