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Partner Success Manager Jobs in Boston, MA (NOW HIRING)

VideaHealth

Partner Success Manager

Boston, MA · On-site +1

$80K - $100K/yr

Partner Success Manager Less complexity. More dentistry. More impact. Videa is a cutting-edge AI-powered solution for dentistry, developed by a team of seasoned leaders, engineers, AI scientists, and ...

Clasp Group, Inc

Partner Success Manager

Boston, MA · On-site

$110K - $130K/yr

Partner Success Manager Remote (ET & CT time zones only - some travel required) About Us Clasp is a mission-driven, venture-backed startup transforming access to education and career pathways ...

AtScale

Partner Alliance Manager

Boston, MA · On-site

We are looking for a Partner Success Manager/ Snowflake Alliance Manager to help us redefine how the world handles business intelligence by deepening our strategic alliance with Snowflake. The Impact ...

StarTech.com

Customer Success Manager

Boston, MA

By understanding customer environments, influencing technology standards, and positioning StarTech.com as a trusted partner, the Customer Success Manager creates scalable and repeatable demand across ...

Monaire

Customer Success Manager

Somerville, MA · On-site

Partner with Product and Engineering teams to prioritize feature requests based on customer impact ... Success Management & Expansion * Lead Quarterly Business Reviews (QBRs) focused on adoption ...

CDK

Customer Success Manager

Boston, MA · On-site

$80K/yr

Customer Success Manager Field Based Position - To be considered for this role, you must reside ... Partners with Sales to become a key asset in helping grow the CDK business with the client

Level Data LLC

Customer Success Manager

Boston, MA · Remote

$70K - $80K/yr

Partner with product and engineering onboarding, integrations, and configuration; close the loop ... Customer Success managing enterprise customers and senior stakeholders in a SaaS environment.

Nasuni

Customer Success Manager

Boston, MA · Hybrid

Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni ... As a trusted advisor, you will partner closely with executive stakeholders and customer champions ...

Nasuni

Customer Success Manager

Boston, MA · On-site

Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni ... As a trusted advisor, you will partner closely with executive stakeholders and customer champions ...

CDK

Customer Success Manager

Boston, MA · On-site

$80K/yr

The customer success manager will also be responsible for identifying and nurturing additional ... Partners with Sales to become a key asset in helping grow the CDK business with the client

CDK Global, Inc.

Customer Success Manager

Boston, MA · On-site

$80K/yr

The customer success manager will also be responsible for identifying and nurturing additional ... Partners with Sales to become a key asset in helping grow the CDK business with the client

CYVL

Customer Success Manager

Somerville, MA · On-site

Customer Success Manager You're a seasoned Customer Success Manager who knows how to build customer relationships into lasting partnerships and passionate advocates. At Cyvl, you'll own the full ...

Monaire

Customer Success Manager

Somerville, MA · On-site

... • Partner with Product and Engineering teams to prioritize feature requests based on customer ... Success Management & Expansion • Lead Quarterly Business Reviews (QBRs) focused on adoption ...

Nasuni

Customer Success Manager

Boston, MA · On-site

Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni ... As a trusted advisor, you will partner closely with executive stakeholders and customer champions ...

CYVL

Customer Success Manager

Boston, MA · On-site

Customer Success Manager You're a seasoned Customer Success Manager who knows how to build customer relationships into lasting partnerships and passionate advocates. At Cyvl, you'll own the full ...

Cyvl

Customer Success Manager

Boston, MA · On-site

Customer Success Manager You're a seasoned Customer Success Manager who knows how to build customer relationships into lasting partnerships and passionate advocates. At Cyvl, you'll own the full ...

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Showing results 1-20

All JobsPartner Success JobsPartner Success Manager JobsPartner Success Manager Jobs in Boston, MA

Partner Success Manager information

See Boston, MA salary details

$35.3K

$90.2K

$152.1K

How much do partner success manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for partner success manager in Boston, MA is $90,236.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $107,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a partner success manager, and why are they important?

To thrive as a Partner Success Manager, you need strong relationship management skills, a background in business or sales, and experience with partner programs or channel management. Familiarity with CRM platforms like Salesforce, partner portals, and reporting tools is typically required. Outstanding communication, problem-solving abilities, and a customer-centric mindset are crucial soft skills for this role. These skills ensure effective partner engagement, drive mutual business growth, and foster long-term strategic alliances.

What is the difference between Partner Success Manager vs Customer Success Manager?

AspectPartner Success ManagerCustomer Success Manager
Primary FocusBuilding and maintaining partner relationships to drive mutual growthEnsuring customer satisfaction and retention within existing accounts
Work EnvironmentCollaborates with external partners and internal teamsWorks directly with end-users and clients
Required CredentialsSimilar certifications in account management, relationship managementCertifications in customer success, account management

The main difference between a Partner Success Manager and a Customer Success Manager lies in their focus areas. Partner Success Managers prioritize external partnerships to foster growth, while Customer Success Managers concentrate on supporting and retaining individual customers. Both roles require strong relationship management skills and relevant certifications, but their target audiences and daily interactions differ.

What is a partner success manager?

A Partner Success Manager is a professional responsible for building and maintaining strong relationships between a company and its business partners, such as resellers, agencies, or technology partners. They ensure partners are well-supported, understand the company's products or services, and achieve shared business objectives. Their role often includes onboarding partners, providing training, resolving issues, and helping partners maximize value from the partnership. Ultimately, Partner Success Managers aim to drive mutual growth and long-term satisfaction for both their company and its partners.

What are the typical challenges a partner success manager faces when onboarding new partners, and how can they be effectively addressed?

Partner Success Managers often encounter challenges such as aligning expectations, integrating partner processes, and establishing clear communication during onboarding. To address these, it's important to set transparent goals from the outset, provide comprehensive training and resources, and maintain regular check-ins to monitor progress. Building trust and fostering open dialogue with partners can help resolve issues proactively and ensure a smoother integration, setting the foundation for a long-term, successful partnership.
What are the most commonly searched types of Partner Success jobs in Boston, MA? The most popular types of Partner Success jobs in Boston, MA are:
What are popular job titles related to Partner Success Manager jobs in Boston, MA? For Partner Success Manager jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Partner Success Manager jobs in Boston, MA look for? The top searched job categories for Partner Success Manager jobs in Boston, MA are:
What cities near Boston, MA are hiring for Partner Success Manager jobs? Cities near Boston, MA with the most Partner Success Manager job openings:
Partner Success Manager jobs near you
Infographic showing various Partner Success Manager job openings in Boston, MA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 62% In-person, and 38% Remote job distribution, with an average salary of $90,241 per year, or $43.4 per hour.

Partner Success Manager

VideaHealth

Boston, MA • On-site, Remote

$80K - $100K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 4 days ago

Job description

Partner Success Manager
Less complexity. More dentistry. More impact.
Videa is a cutting-edge AI-powered solution for dentistry, developed by a team of seasoned leaders, engineers, AI scientists, and clinicians spun out of MIT. Our vision is to be the first company to diagnose a billion people globally. Our product is already used by thousands of dental clinicians to improve the quality of care through faster diagnoses, increased operating efficiencies, and improved patient understanding.
Your work here will be reflected in real practice, improving real patient outcomes. The platforms, networks, and dental groups our clinicians already trust are our fastest path to becoming the standard of care, and we are building the partnerships team that will get us there. As a Partner Success Manager, you are the engine behind that team, turning every partnership we sign into measurable growth.
If you want to build something that matters, keep reading.
The Role
We are seeking a Partner Success Manager to join our Partnerships team. This role is designed for a commercially minded operator who owns the health, performance, and day to day execution of Videa's partner ecosystem. You are the voice of Videa inside our partner ecosystem, and the voice of our partners inside Videa.
Videa reaches clinicians through partners: practice management and imaging platforms, DSO advisory and dental entrepreneur networks, buying groups, distributors, and integration partners. Signing those partners is only the beginning. Your mandate is to maximize partner lead flow and to compete aggressively for prime placement, budget priority, and buyer attention inside every ecosystem we join. You will own partner operations end to end, from integration payments and referral fees to support escalations, and build partner processes frictionless enough that Videa becomes the easiest AI vendor our partners work with.
Our Partner Success Managers own a defined partner portfolio with full ownership of the outcomes in that portfolio.
Key Responsibilities:
PARTNER LEAD FLOW & ECOSYSTEM COMPETITION
  • Own partner-sourced lead flow end to end: registration, routing, conversion, and SLAs, while competing for prime placement, recommended vendor status, and budget priority (funded, staffed, calendared initiatives; tracked co-marketing/MDF spend) across every partner ecosystem
  • Drive co-selling and joint go-to-market: account mapping, partner-led calls, Sales handoffs, and project managing co-marketing campaigns and events through to attributed results
PARTNER RELATIONSHIP & ENABLEMENT
  • Own the outcomes for a portfolio of partners: primary point of contact from onboarding through activation for escalations, reports and ongoing needs
  • Build partner success plans with named counterparts and shared milestones, and deliver enablement (trainings, battlecards, certification, office hours) so partners can sell Videa independently with confidence
PARTNER OPERATIONS & FINANCIAL MANAGEMENT
  • Own partner economics end to end: reporting, invoicing, and fee/commission accuracy against signed agreements and HubSpot data, coordinating with Finance/AP/AR on billing cycles and close
  • Own escalation management (intake through resolution, documented SLAs) and build and document the underlying processes: onboarding, referrals, runbooks, and FAQs
  • Maintain partner data integrity in HubSpot (records, attribution, tiering, pipelines, dashboards)
PARTNER HEALTH, REPORTING & ADVOCACY
  • Define and track partner health metrics, intervening proactively when engagement lags
  • Deliver regular reporting on weekly lead flow and pipeline, monthly scorecards, and assist with quarterly business reviews, pairing data with diagnosis and action plans
  • Serve as the internal voice of the partner, feeding insights to Partnerships leadership, Product, Engineering, and GTM, and partnering with Sales, Clinical Success, Implementation, and Marketing on a seamless experience
  • Work alongside Partnerships leadership (who source deals and own executive relationships) by owning activation, operations, and day-to-day partner health
What You Bring:
  • 3 to 5 years in partner success, channel or partner operations, customer success, account management, or revenue operations, ideally in health tech, SaaS, or AI
  • Experience owning a portfolio of partners or accounts and the outcomes attached to it
  • Proven ability to enable and influence external teams while engaging executives on business outcomes
  • Commercial fluency: you can hold a credible conversation about pipeline, deal mechanics, and forecast with both partners and internal teams
  • Hands-on proficiency in HubSpot, including deals, source attribution, custom properties, workflows, dashboards, and reporting, with strong working familiarity with Salesforce
  • Advanced data and spreadsheet skills, including genuine comfort with financial reconciliation, fee calculations, and variance identification
  • Excellent communication skills, with the ability to bridge operational, technical, and business perspectives
  • Highly organized, with the ability to run multiple partners and internal teams in parallel
  • Passion for innovation in dental care and for transforming patient outcomes through technology
  • Tenacity and creative problem solving skills
Bonus Points
  • Experience in the dental or healthcare technology space
  • Familiarity with common dental platforms, including practice management systems and imaging software, and with the DSO and dental group landscape
  • Experience supporting channel, reseller, referral, or integration partner programs in SaaS or AI-driven products
  • Experience running co-marketing or joint go-to-market campaigns with partners
  • Experience working alongside Finance or AP on partner, referral, or commission payments
What It Is Like to Work Here
We win and lose together as one team. Collaboration is not a buzzword here. We share context early, ask for input, and step in to help when someone is stuck.
We hold a high bar, but we stay grounded. We move fast, learn as we go, and stay focused on what matters most for clinicians and patients.
What We Offer
  • Competitive compensation and meaningful equity
  • Unlimited PTO
  • 100 percent company-paid dental and vision coverage
  • Generous medical contributions
  • The opportunity to work on AI that is actually used every day
  • A team of thoughtful, driven people who genuinely care

The base salary range for this role is $80,000 to $100,000, with $15,000 to $20,000 in annual variable earning potential, tied to partner-sourced pipeline and lead flow performance. Actual compensation may vary depending on factors such as experience, skills, qualifications, and location. In addition to base salary, total compensation may include bonus opportunities, equity, and a comprehensive benefits package where applicable
Don't Meet Every Requirement?
Apply anyway.
We are not looking for perfect resumes. We are looking for the right teammate who is excited to contribute to our mission and grow with us.
Equal Opportunity
Videa is committed to building an equitable, inclusive, and supportive workplace. Diverse teams build better products and better healthcare. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
We have raised more than $67 million from world-class investors, including Threshold Ventures, Spark Capital, Zetta Venture, and Pillar VC, as well as leaders such as Frederic Kerrest, co-founder of Okta. Our work has been featured in TechCrunch and The Wall Street Journal.
If you want to join a breakthrough health technology company and accelerate its impact, we encourage you to apply.
E-Verify Participation Notice: Videa participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

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