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Customer Success Manager Cybersecurity Jobs in Boston, MA

Black Kite

Customer Success Manager

Boston, MA · On-site

$90K - $110K/yr

A complete understanding of the Cyber Security and Third-Party Risk industries is a plus. Within the Customer Success department, the Customer Success Manager will report directly to the Director ...

Black Kite

Customer Success Manager

Boston, MA · On-site

$90 - $110/hr

A complete understanding of the Cyber Security and Third-Party Risk industries is a plus. Within the Customer Success department, the Customer Success Manager will report directly to the Director ...

Black Kite

Customer Success Manager

Boston, MA · On-site

$90K - $110K/yr

A complete understanding of the Cyber Security and Third-Party Risk industries is a plus. Within the Customer Success department, the Customer Success Manager will report directly to the Director ...

StarTech.com

Customer Success Manager

Boston, MA

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Nasuni

Customer Success Manager

Boston, MA · Hybrid

Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni ... Its best-in-class solution also eliminates the need for additional cybersecurity measures or ...

Nasuni

Customer Success Manager

Boston, MA · On-site

Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni ... Its best-in-class solution also eliminates the need for additional cybersecurity measures or ...

YozmaTech

Senior Customer Success Manager

Boston, MA · On-site

Senior Customer Success Manager Boston, Massachusetts, United States About the Job Senior Customer ... You need to have Technical Skills (Cyber / Security preferred) * Working experience with customers ...

Monaire

Customer Success Manager

Somerville, MA · On-site

Enterprise Customer Success Manager Monaire builds intelligent HVAC optimization software that helps enterprise customers reduce energy costs, improve operational efficiency, and scale building ...

Informa TechTarget

Customer Success Manager

Auburndale, MA · On-site

$64K - $71K/yr

Customer Success Manager Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space? At Informa TechTarget, you'll collaborate and grow alongside some ...

Monaire

Customer Success Manager

Somerville, MA · On-site

ROLE OVERVIEW Monaire is seeking an Enterprise Customer Success Manager to own the post-sale success of our largest and most strategic customers. This role is responsible for customer retention ...

Wolters Kluwer

Customer Success Manager

Boston, MA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Boston, MA

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Level Data LLC

Customer Success Manager

Boston, MA · Remote

If so, Level Data invites you to join our team as a Customer Success Manager. We're on a mission to empower educators with trustworthy data, allowing educational leaders to focus on what truly ...

Wolters Kluwer

Customer Success Manager

Boston, MA

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Boston, MA

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Waltham, MA

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Mass Digital Health

Customer Success Manager

Waltham, MA · On-site

$90 - $157/hr

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Watertown, MA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

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All JobsCustomer Success Cybersecurity JobsCustomer Success Manager Cybersecurity JobsCustomer Success Manager Cybersecurity Jobs in Boston, MA

Customer Success Manager Cybersecurity information

See Boston, MA salary details

$35.3K

$90.2K

$152.1K

How much do customer success manager cybersecurity jobs pay per year?

As of Aug 30, 2026, the average yearly pay for customer success manager cybersecurity in Boston, MA is $90,241.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $107,600.00 per year, depending on experience, location, and employer.

What does a customer success manager in cybersecurity do?

A Customer Success Manager (CSM) in Cybersecurity helps clients maximize the value of cybersecurity products and services by ensuring effective onboarding, ongoing support, and proactive problem-solving. They act as a trusted advisor, guiding customers on best practices, product features, and strategies to enhance their security posture. CSMs also collaborate with technical teams to address customer concerns, promote product adoption, and contribute to customer retention and satisfaction. Ultimately, they help ensure that clients achieve their cybersecurity goals and experience a positive return on their investment.

What are the key skills and qualifications needed to thrive as a customer success manager in cybersecurity?

To thrive as a Customer Success Manager in Cybersecurity, you need a solid understanding of cybersecurity concepts, client relationship management, and typically a bachelor's degree in a related field. Familiarity with security platforms, CRM systems (like Salesforce), and certifications such as CSM or CISSP can be highly beneficial. Outstanding communication, problem-solving abilities, and a proactive approach to customer engagement are essential soft skills. These competencies ensure that clients are supported, secure, and satisfied, driving long-term retention and success in a rapidly evolving security landscape.

How does a customer success manager in cybersecurity typically collaborate with technical and sales teams to ensure client satisfaction?

As a Customer Success Manager in cybersecurity, you act as a bridge between clients, technical support, and sales teams. You regularly coordinate with technical experts to address clients’ security concerns and ensure their solutions are properly implemented. Simultaneously, you work closely with sales to identify upsell opportunities and communicate client feedback. This cross-functional collaboration is essential for delivering a seamless customer experience and driving long-term client retention.

What is the difference between Customer Success Manager Cybersecurity vs Technical Account Manager Cybersecurity?

AspectCustomer Success Manager CybersecurityTechnical Account Manager Cybersecurity
Primary FocusCustomer retention, onboarding, and satisfactionTechnical support, issue resolution, and product optimization
Required SkillsCustomer relationship management, communication, cybersecurity knowledgeTechnical expertise, troubleshooting, cybersecurity certifications
Work EnvironmentCustomer-facing, account management teamsTechnical support teams, client sites, or remote
CertificationsCustomer success or cybersecurity certifications (e.g., CCSK)Technical cybersecurity certifications (e.g., CISSP, CEH)

While both roles involve cybersecurity and client interaction, the Customer Success Manager Cybersecurity primarily focuses on maintaining customer relationships and ensuring satisfaction, whereas the Technical Account Manager Cybersecurity emphasizes technical support and resolving security issues. Both roles require cybersecurity knowledge but differ in their core responsibilities and skill sets.

What are popular job titles related to Customer Success Manager Cybersecurity jobs in Boston, MA?

For Customer Success Manager Cybersecurity jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Cybersecurity jobs in Boston, MA look for?

The top searched job categories for Customer Success Manager Cybersecurity jobs in Boston, MA are:

What cities near Boston, MA are hiring for Customer Success Manager Cybersecurity jobs?

Cities near Boston, MA with the most Customer Success Manager Cybersecurity job openings:

Customer Success Manager Cybersecurity jobs near you
Infographic showing various Customer Success Manager Cybersecurity job openings in Boston, MA as of June 2026, with employment types broken down into 78% Full Time, 21% Part Time, and 1% Temporary. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $90,241 per year, or $43.4 per hour.

Customer Success Manager

Boston, MA • On-site

Black Kite
IT Services • 11 - 50 employees
Learn more about Black Kiteexternal

$90K - $110K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Customer Success Manager

Black Kite is seeking a dynamic Customer Success professional responsible for managing accounts by allocating appropriate time to high-priority goals, requirements, and expansion opportunities. You must be capable of developing and maintaining relationships at all levels, including executive-level relationships through opportunity planning, executive involvement, and value selling. The right candidate will have the proper skills to develop a keen understanding of the customers' needs and challenges and help design solutions with lasting meaningful business impact. A complete understanding of the Cyber Security and Third-Party Risk industries is a plus.

Within the Customer Success department, the Customer Success Manager will report directly to the Director, Customer Success.

Responsibilities
  • Build strong relationships with economic buyers, business champions, and technical champions
  • Engage in consistent, proactive customer calls and meetings to positively impact customer loyalty
  • Onboard new customers
  • Provide follow-up training to existing and new customers
  • Use and leverage CRM tools (e.g., Salesforce)
  • Use and leverage Customer Success tools (e.g., Gainsight, Vitally)
  • Identify and qualify expansion opportunities resulting in elevated relationships
  • Work with internal teams to resolve any technical issues and improve the product to meet customer demands
  • Develop a comprehensive understanding of customer health and status through regular customer dialogue and by monitoring health and adoption metrics
  • Analyze platform usage data and help devise strategies leveraging our software to increase platform engagement
  • Remain current on relevant industry and internal company products, pricing, markets, and developments
What You Bring
  • 3-5 years of relevant experience
  • Experience in SaaS platforms, preferably technical platforms
  • Demonstrated success in achieving customer satisfaction through keeping customer commitments, resolving customer issues, and exceeding expectations
  • Experience in CRM/CS tools
  • Strong communication and presentation skills
  • Excellent written and oral communication skills
  • Understanding of the Cyber Security space
  • Good technical aptitude
  • Proficient with MS Office
  • Must be detail-oriented, able to task-switch, meet deadlines and operate with minimal supervision
Why You'll Love Black Kite
  • Competitive Salary
  • Company Stock Options
  • 401k Options
  • Medical, Dental & Vision Coverage
  • Flexible PTO & generous holiday time off
  • Paid Parental Leave
  • Hybrid work environment with Commuter Benefits

The base pay range for this role is $90K-$110K annually. Compensation at Black Kite is more than just base pay — we offer a total rewards program that includes performance-based bonuses, equity, flexible healthcare options, paid time off, and retirement savings programs. The annual base salary range for this position represents a nationwide market range and reflects a broad spectrum of salaries for this role across the United States. Actual compensation will depend on factors such as qualifications, skills, experience, and the scope, complexity, and location of the role.

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