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Partner Success Manager Jobs in Boston, MA (NOW HIRING)

Monotype

Customer Success Manager

Woburn, MA · On-site

Customer Success Manager Named "One of the Most Innovative Companies in Design'' by Fast Company ... Partner with Sales to influence expansion and renewal outcomes. What we're looking for: * 2+ years ...

Privy

Customer Success Manager

Boston, MA · Remote

We partner with thousands of merchants to maximize the value they get from email, SMS, and onsite ... We believe the best Customer Success Managers are curious, proactive, and genuinely invested in ...

Privy

Customer Success Manager

Boston, MA · On-site +1

We partner with thousands of merchants to maximize the value they get from email, SMS, and onsite ... We believe the best Customer Success Managers are curious, proactive, and genuinely invested in ...

Privy

Customer Success Manager

Boston, MA · On-site +1

We partner with thousands of merchants to maximize the value they get from email, SMS, and onsite ... We believe the best Customer Success Managers are curious, proactive, and genuinely invested in ...

Adaptive

Customer Success Manager

Boston, MA · On-site

Customer Success Manager As a Customer Success Manager at Adaptive, you'll be the primary advocate, technical partner, and growth driver for our customers from Day 1 onward. Reporting to the Manager ...

ADRM Careers

Client Success Manager

Woburn, MA · On-site

$95K - $125K/yr

The Client Success Manager will work cross-functionally across Managed Services, Design ... Partner with development and internal stakeholders to help shape appropriate solutions and ...

Layer Health

Customer Success Manager

Boston, MA · On-site

$140K - $160K/yr

Customer Success Manager Boston or NYC Layer Health was founded in 2023 by leading machine learning ... Own existing customer relationships to create successful partners * Serve as the primary point of ...

LinkSquares

Customer Success Manager

Boston, MA · On-site

$80K - $90K/yr

Strategic Partnership: Understand customer goals and collaborate on customized success plans that drive measurable business value through the LinkSquares platform. * Relationship Management: Act as ...

Definitive Inc

Customer Success Manager

Framingham, MA · On-site

$65K - $110K/yr

The Customer Success Manager (CSM) is responsible for the overall success and health of the ... What You'll Do * Build partnerships within your assigned book of business and look for ...

LNS Research

Customer Success Manager

Cambridge, MA · Remote

We are seeking an Customer Success Manager to join our Sales department.   We offer a 100 ... Own client retention outcomes and drive renewals in partnership with Industry Principals * Close ...

Freshworks

Customer Success Manager

Boston, MA · On-site

$108K - $134K/yr

Partner closely with Account Executives to develop account strategies, support renewals, and ... Qualifications * 7-10 years of experience in Customer Success, Technical Account Management ...

SS&C

Customer Success Manager

Waltham, MA · Hybrid

Customer Success Manager Locations: NYC OR Waltham, MA locations only - Hybrid 6x a month (Hiring ... partnership with us. * Work closely with sales, product, and support teams to relay customer ...

Blue Prism Group

Customer Success Manager

Waltham, MA · On-site

Customer Success Manager SS&C Intralinks provides technology solutions for the global banking, deal ... partnership with us. * Work closely with sales, product, and support teams to relay customer ...

Freshworks

Customer Success Manager

Boston, MA · On-site

Partner closely with Account Executives to develop account strategies, support renewals, and ... Qualifications * 7-10 years of experience in Customer Success, Technical Account Management ...

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Showing results 21-40

All JobsPartner Success JobsPartner Success Manager JobsPartner Success Manager Jobs in Boston, MA

Partner Success Manager information

See Boston, MA salary details

$35.3K

$90.2K

$152.1K

How much do partner success manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for partner success manager in Boston, MA is $90,236.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $107,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a partner success manager, and why are they important?

To thrive as a Partner Success Manager, you need strong relationship management skills, a background in business or sales, and experience with partner programs or channel management. Familiarity with CRM platforms like Salesforce, partner portals, and reporting tools is typically required. Outstanding communication, problem-solving abilities, and a customer-centric mindset are crucial soft skills for this role. These skills ensure effective partner engagement, drive mutual business growth, and foster long-term strategic alliances.

What is the difference between Partner Success Manager vs Customer Success Manager?

AspectPartner Success ManagerCustomer Success Manager
Primary FocusBuilding and maintaining partner relationships to drive mutual growthEnsuring customer satisfaction and retention within existing accounts
Work EnvironmentCollaborates with external partners and internal teamsWorks directly with end-users and clients
Required CredentialsSimilar certifications in account management, relationship managementCertifications in customer success, account management

The main difference between a Partner Success Manager and a Customer Success Manager lies in their focus areas. Partner Success Managers prioritize external partnerships to foster growth, while Customer Success Managers concentrate on supporting and retaining individual customers. Both roles require strong relationship management skills and relevant certifications, but their target audiences and daily interactions differ.

What is a partner success manager?

A Partner Success Manager is a professional responsible for building and maintaining strong relationships between a company and its business partners, such as resellers, agencies, or technology partners. They ensure partners are well-supported, understand the company's products or services, and achieve shared business objectives. Their role often includes onboarding partners, providing training, resolving issues, and helping partners maximize value from the partnership. Ultimately, Partner Success Managers aim to drive mutual growth and long-term satisfaction for both their company and its partners.

What are the typical challenges a partner success manager faces when onboarding new partners, and how can they be effectively addressed?

Partner Success Managers often encounter challenges such as aligning expectations, integrating partner processes, and establishing clear communication during onboarding. To address these, it's important to set transparent goals from the outset, provide comprehensive training and resources, and maintain regular check-ins to monitor progress. Building trust and fostering open dialogue with partners can help resolve issues proactively and ensure a smoother integration, setting the foundation for a long-term, successful partnership.
What are the most commonly searched types of Partner Success jobs in Boston, MA? The most popular types of Partner Success jobs in Boston, MA are:
What are popular job titles related to Partner Success Manager jobs in Boston, MA? For Partner Success Manager jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Partner Success Manager jobs in Boston, MA look for? The top searched job categories for Partner Success Manager jobs in Boston, MA are:
What cities near Boston, MA are hiring for Partner Success Manager jobs? Cities near Boston, MA with the most Partner Success Manager job openings:
Partner Success Manager jobs near you
Infographic showing various Partner Success Manager job openings in Boston, MA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 62% In-person, and 38% Remote job distribution, with an average salary of $90,241 per year, or $43.4 per hour.

Customer Success Manager

Monotype

Woburn, MA • On-site

Other

Medical, PTO

Re-posted 8 days ago

Job description

Customer Success Manager

Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world's biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences.

We are looking for a driven and customer-centric Customer Success Manager to help our customers adopt, optimize, and realize maximum value from our SaaS platform. In this role, you will combine onboarding expertise, relationship management, and proactive engagement to ensure customers achieve their desired outcomes throughout their lifecycle.

What you'll do:

  • Own a defined book of business of low- to mid-touch accounts and build strong, trust-based relationships with key users and stakeholders.
  • Lead onboarding and platform configuration for enterprise accounts, completing successful onboarding within ~90 days.
  • Facilitate live onboarding sessions, training calls, and workflow walkthroughs to ensure early adoption.
  • Utilize automation tools and standardized playbooks to streamline onboarding steps and communications, tracking and reporting on progress and defined metrics.
  • Serve as the customer advocate—collect feedback, analyze usage patterns, identify friction points, and share insights with Product and Support teams to drive product utilization and customer ROI.
  • Identify at-risk accounts, perform root-cause analysis, and partner with internal teams to develop mitigation plans.
  • Participate in renewal preparation for your book of business and support expansion conversations.
  • Partner with Sales to influence expansion and renewal outcomes.

What we're looking for:

  • 2+ years of experience in Customer Success, onboarding, support, or operations in a SaaS environment.
  • Proven ability to manage customer relationships and drive adoption in a structured, metrics-driven role.
  • Strong written and verbal communication skills, including customer presentations or training delivery.
  • Proficiency with CRM systems, automation tools, and (ideally) customer success platforms.
  • Excellent organizational and time-management skills; comfortable managing multiple accounts simultaneously.
  • Strong problem-solving abilities, with the confidence to troubleshoot issues and navigate complex scenarios.
  • Ability to follow and improve standardized processes while maintaining a customer-first mindset.

What's in it for you:

  • Hybrid work arrangements and competitive paid time off programs.
  • Comprehensive commercial medical insurance coverage to meet all your healthcare needs.
  • Competitive compensation with corporate bonus program & uncapped commission for quota-carrying Sales
  • A creative, innovative, and global working environment in the creative and software technology industry
  • Highly engaged Events Committee to keep work enjoyable.
  • Reward & Recognition Programs (including President's Club for all functions)
  • Professional onboarding program, including robust targeted training for Sales function
  • Development and advancement opportunities (high internal mobility across organization)
  • Retirement planning options to save for your future, and so much more!

Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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