Partner Director Jobs in Washington (NOW HIRING)

The Granicus Experience Group (GXG) isthedigital agencyat Granicus, a cross-functional team of strategists, analysts, communicators,and Granicus technology experts. Weleveragebest-in-class human-centered practices and a design-thinking approach to help ourgovernment and destination customersbetter connect with the people they serve.We discover better insights, build better experiences, and achieve better outcomes. 

GXG takes a consultative, collaborative approach to helping our customers maximize the value they get out of the Granicus platform and develop strategic, human-centered experiences that inform, educate and compel people to take action. 

Who We Are: 

• Human-centered design practitioners, understanding best practices, regardless of technology or use case, and always putting people at the center of our solutions. 

• Data-driven thinkers, grounding our insights and recommendations for growth in measurable data and context. 

• Digital content creators and strategists, applying best practices to key message development, evaluation of current client content, and identifying optimization opportunities. 

• Innovators, leveraging design-thinking and other frameworks to keep our work fresh and help our customers adopt a mindset for change. We drive toward success with a spirit of experimentation and agility. 

How We Show Up to Work: 

• Demonstrate a polished, professional relationship with colleagues & customers. 

• Assume positive intent. 

• Be collaborative. Create space for and be open to different expertise and experiences. 

• Be dependable and reliable for our customers and our colleagues. 

• Be organized and manage your own workload. 

• Be proactive. Be willing to jump in, not wait to be told. 

• Be willing to try something new, not dependent on documented examples. 

• Be empathetic. Consider the human experience, needs and motivations of our customers and our colleagues. 

• Be open to feedback. Listen with the same passion with which you want to be heard. 

• Be curious. Gather information and knowledge. Consider new ideas and approaches. Consider what you might not know. 

The Senior Director, Experience Partner, is a leadership position that encompasses a combination of technical, operational, digital communications, and interpersonal skills. The candidate must balance project requirements, delivery tracking, and customer satisfaction while upholding GXG’s standard of excellence in the development of:  

• Omnichannel communications experience design. 

• Campaign and transactional messaging strategy. 

• Content creation, management and optimization. 

• Programmatic management. 

• Subscriber data management and configuration. 

• Advanced analytics, reporting and analysis. 

• Training resources. 

As a member of the Granicus Experience Group leadership team, the role will lead cross-functional initiatives and serve as a trusted adviser to customers and internal stakeholders. This position requires a blend of strategic vision, hands-on leadership, and a passion for improving the beneficiary enrollment experience through data-driven insights and digital transformation. 

Essential Function 

• Consistently lead, produce results and manage scope for simultaneous projects in a fast-paced environment with on-time, on-track, and on-budget deliverables. 

• Demonstrate excitement and expertise in developing digital strategies, growing digital audiences, building and facilitating digital experiences. 

Essential Function: Account Executive

• Operate as “face of” Granicus for ongoing contract delivery activities, providing interaction with CMS program sponsors and Contracting Officer Representatives, and other CMS staff as required to establish Granicus team priorities, company alignment to requirements, and coordination around emerging account growth activities.
• Serve as the executive lead for planning, coordination, and execution of a major competitive contract recompete, aligning customer engagement, delivery excellence, solution strategy, and internal stakeholders to support successful contract retention and growth.
• Partner with Federal Sales, Capture, Product, Engineering, and GXG leadership to develop and execute recompete readiness activities, including relationship strategy, value articulation, innovation planning, and transition risk management.

Essential Function: Program Manager 

• This client-facing activities of this role operate as a program, providing a wide range of ongoing deliverables and technology and feature enhancements across several Federal benefits programs, each with responsibilities at the client agency, CMS.   

• This role requires functional understanding of these agency program responsibilities, priorities, and operations, to allow effective supporting communications and engagement analysis.   

• Experience within the annual Federal funding, contracting, and health benefits enrollment cycles will be beneficial to align team activities within expected opportunities for focus. 

• This role requires frequent interactions with senior company officers whose support is necessary for the success of this strategic account. Judicious use of positional authority is needed to operate horizontally across supporting teams, and vertically in the organization when senior level engagement is required.