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Part Time Virtual Call Center Jobs in Springfield, MA

footprint Solutions

Part Time Merchandiser

Hartford, CT · On-site

$17/hr

Description Flexible Schedule, Part time - typically 1 to 2 days per week, 2 to 4 hours per day ... Virtual training provided and access to a 7 day a week service center. * 401k with company match ...

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Part Time Virtual Call Center information

What are common challenges faced by part time virtual call center agents, and how can they be managed?

Part-time virtual call center agents often face challenges such as managing distractions in a home environment, staying motivated without in-person supervision, and handling high call volumes during peak hours. To address these challenges, it's helpful to set up a dedicated, quiet workspace, establish a consistent schedule, and use productivity tools to stay organized. Frequent communication with supervisors and team members through chat or video meetings also helps maintain a sense of connection and support.

What is a part time virtual call center?

Part time virtual call center jobs involve handling customer service, sales, or support calls remotely from your own location, rather than at a physical call center. These roles typically require you to answer phone calls, respond to customer inquiries, and sometimes handle chat or email communications. Working part time means you have a set number of hours per week, often with flexible scheduling options. All you usually need is a reliable internet connection, a computer, and good communication skills. Virtual call center jobs are popular for those seeking work-from-home opportunities and flexible hours.

What skills and qualifications are needed to thrive as a part time virtual call center representative?

To thrive as a Part Time Virtual Call Center Representative, you need strong communication skills, active listening, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and teleconferencing tools is typically required. Exceptional patience, problem-solving abilities, and time management help you stand out in this remote role. These skills ensure efficient service, customer satisfaction, and effective handling of diverse inquiries while working remotely.

What is the difference between Part Time Virtual Call Center vs Customer Service Representative?

AspectPart Time Virtual Call CenterCustomer Service Representative
Work EnvironmentRemote, home-basedOffice or remote, depending on employer
Required CredentialsBasic computer skills, headset, sometimes prior call center experienceHigh school diploma, communication skills
Employer & Industry UsageCall centers, customer support companiesRetail, telecom, service industries
Work HoursPart-time, flexible schedulingVaries, often full-time or part-time shifts

Both roles involve assisting customers via phone or online, but Part Time Virtual Call Center positions are typically remote, flexible, and focus on call center tasks, while Customer Service Representatives may work in-office or remotely, handling broader customer support duties. The roles often overlap in skills and industry usage, but the virtual call center role emphasizes remote, part-time work with specific call handling responsibilities.

What are popular job titles related to Part Time Virtual Call Center jobs in Springfield, MA? For Part Time Virtual Call Center jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Part Time Virtual Call Center jobs in Springfield, MA look for? The top searched job categories for Part Time Virtual Call Center jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Part Time Virtual Call Center jobs? Cities near Springfield, MA with the most Part Time Virtual Call Center job openings:
Part Time Virtual Call Center jobs near you
Infographic showing various Part Time Virtual Call Center job openings in Springfield, MA as of August 2026, with employment types broken down into 100% Part Time. Highlights an 90% In-person, and 10% Remote job distribution.

Guest Service Representative - MGM Springfield

MGM Resorts International

Springfield, MA • On-site

$15.75/hr

Part-time

Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

MGM Resorts rating

7.2

Company rating: 7.2 out of 10

Based on 150 frontline employees who took The Breakroom Quiz

11th of 51 rated entertainment

Job description

Springfield, Massachusetts
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
The Guest Services Representative at MGM Springfield is pivotal in crafting memorable experiences for our guests through exceptional service and a welcoming demeanor. The ideal candidate will have at least one (1+) year of relevant experience in high-volume call centers or customer service environments, demonstrating the ability to efficiently manage guest requests while maintaining composure under pressure. With a focus on understanding and addressing unique guest needs, the representative will play a key role in creating unforgettable moments that guests will cherish long after their stay.
THE STARTING RATE: $15.75 per hour
THE DAY-TO-DAY:
  • Handle incoming and outgoing calls in a courteous and efficient manner while maintaining composure in a fast-paced environment.
  • Provide dispatch services for guest requests related to luggage assistance, room service, housekeeping amenities, wake-up calls, check-outs, early arrivals, late departures, and paging.
  • Perform data entry for requested services, maintaining accurate records of all interactions and guest requests.
  • Inform guests about property functions and facilities as needed, and maintain complete knowledge of room service menu items.
  • Dispatch bell and limo services according to department policies and provide management with observations to improve processes and services.
  • Operate office equipment, including the beeper system and TDD machine, as required.

THE IDEAL CANDIDATE:
  • High School Diploma, GED or equivalent
  • 1+ Years of prior relevant experience is required
  • 1+ Years of prior relevant experience in a high-volume call center or relevant customer service experience is preferred
  • Able and willing to work a Part-Time, overnight schedule: Tuesday - Thursday from 6pm - 2:45am including holidays

THE PERKS & BENEFITS:
  • Free meals in our employee dining room.
  • Company issued uniform with free dry cleaning offered onsite
  • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12715
Pay Rate
The rate for this role is:
$15.75
This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.
The estimated annual commission this role could reasonably be anticipated to receive is: $0 - $100.
Pay will not be below any applicable minimum wage.
Should overtime be worked, employees are paid overtime pay in accordance with state requirements.
Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.
Are you ready to JOIN THE SHOW? Apply today!

What MGM Resorts employees say

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About MGM Resorts

Sourced by ZipRecruiter

MGM Resorts International (NYSE: MGM) is an S&P 500® global gaming and entertainment company with national and international locations featuring best-in-class hotels and casinos, state-of-the-art meetings and conference spaces, incredible live and theatrical entertainment experiences, and an extensive array of restaurant, nightlife and retail offerings. MGM Resorts creates immersive, iconic experiences through its suite of Las Vegas-inspired brands. The MGM Resorts portfolio encompasses 31 unique hotel and gaming destinations globally, including some of the most recognizable resort brands in the industry. The Company's 50/50 venture, BetMGM, LLC, offers U.S. sports betting and online gaming through market-leading brands, including BetMGM and partypoker, and the Company's subsidiary, LeoVegas AB, offers sports betting and online gaming through market-leading brands in several jurisdictions throughout Europe. The Company is currently pursuing targeted expansion in Asia through the integrated resort opportunity in Japan. Through its “Focused on What Matters: Embracing Humanity and Protecting the Planet” philosophy, MGM Resorts commits to creating a more sustainable future, while striving to make a bigger difference in the lives of its employees, guests, and in the communities where it operates. The global employees of MGM Resorts are proud of their company for being recognized as one of FORTUNE® Magazine's World's Most Admired Companies®

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Paradise, NV, US

Year founded

1962

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