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Part Time Virtual Call Center Jobs in Fall River, MA

prometric

Test Center Administrator (PT)

Warwick, RI · On-site

$13.25 - $16/hr

Vacation AVAILABLE SCHEDULE: * Part Time - Hours Will Vary * Schedule: Site may be open Monday ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (PT)

Warwick, RI

$13.25 - $16/hr

Vacation AVAILABLE SCHEDULE: * Part Time - Hours Will Vary * Schedule: Site may be open Monday ... Minimum of one year of customer service experience required, in person (call center, retail ...

Prometric

Test Center Administrator (PT)

Warwick, RI · On-site

$16/hr

Vacation AVAILABLE SCHEDULE: * Part Time - Hours Will Vary * Schedule: Site may be open Monday ... Minimum of one year of customer service experience required, in person (call center, retail ...

Brewster/EasCare Ambulance

Community EMT

Taunton, MA · On-site

$26 - $28.50/hr

This position is 8 hours/week (part time) on Mondays. Duties and Responsibilities * Complete daily vehicle checklist in Traumasoft * Sign on/off with the Medical Call Center at the start and end of ...

Lap of Love

Part-Time House Call Veterinarian

Norton, MA · On-site

$55K/yr

... Support Center. At Lap of Love, you don't have to choose between a fulfilling career and a full ... Veterinarian Salary Range : Part-time (2-day/week) opportunities available in the Norfolk County ...

Lap of Love

Part-Time House Call Veterinarian

Taunton, MA · On-site

$55K/yr

... Support Center. At Lap of Love, you don't have to choose between a fulfilling career and a full ... Veterinarian Salary Range : Part-time (2-day/week) opportunities available in the Norfolk County ...

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All JobsCall Center JobsPart Time Virtual Call Center JobsPart Time Virtual Call Center Jobs in Fall River, MA

Part Time Virtual Call Center information

What are common challenges faced by part time virtual call center agents, and how can they be managed?

Part-time virtual call center agents often face challenges such as managing distractions in a home environment, staying motivated without in-person supervision, and handling high call volumes during peak hours. To address these challenges, it's helpful to set up a dedicated, quiet workspace, establish a consistent schedule, and use productivity tools to stay organized. Frequent communication with supervisors and team members through chat or video meetings also helps maintain a sense of connection and support.

What is a part time virtual call center?

Part time virtual call center jobs involve handling customer service, sales, or support calls remotely from your own location, rather than at a physical call center. These roles typically require you to answer phone calls, respond to customer inquiries, and sometimes handle chat or email communications. Working part time means you have a set number of hours per week, often with flexible scheduling options. All you usually need is a reliable internet connection, a computer, and good communication skills. Virtual call center jobs are popular for those seeking work-from-home opportunities and flexible hours.

What skills and qualifications are needed to thrive as a part time virtual call center representative?

To thrive as a Part Time Virtual Call Center Representative, you need strong communication skills, active listening, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and teleconferencing tools is typically required. Exceptional patience, problem-solving abilities, and time management help you stand out in this remote role. These skills ensure efficient service, customer satisfaction, and effective handling of diverse inquiries while working remotely.

What is the difference between Part Time Virtual Call Center vs Customer Service Representative?

AspectPart Time Virtual Call CenterCustomer Service Representative
Work EnvironmentRemote, home-basedOffice or remote, depending on employer
Required CredentialsBasic computer skills, headset, sometimes prior call center experienceHigh school diploma, communication skills
Employer & Industry UsageCall centers, customer support companiesRetail, telecom, service industries
Work HoursPart-time, flexible schedulingVaries, often full-time or part-time shifts

Both roles involve assisting customers via phone or online, but Part Time Virtual Call Center positions are typically remote, flexible, and focus on call center tasks, while Customer Service Representatives may work in-office or remotely, handling broader customer support duties. The roles often overlap in skills and industry usage, but the virtual call center role emphasizes remote, part-time work with specific call handling responsibilities.

What are popular job titles related to Part Time Virtual Call Center jobs in Fall River, MA? For Part Time Virtual Call Center jobs in Fall River, MA, the most frequently searched job titles are:
What job categories do people searching Part Time Virtual Call Center jobs in Fall River, MA look for? The top searched job categories for Part Time Virtual Call Center jobs in Fall River, MA are:
What cities near Fall River, MA are hiring for Part Time Virtual Call Center jobs? Cities near Fall River, MA with the most Part Time Virtual Call Center job openings:
Part Time Virtual Call Center jobs near you
Infographic showing various Part Time Virtual Call Center job openings in Fall River, MA as of August 2026, with employment types broken down into 100% Part Time. Highlights an 90% In-person, and 10% Remote job distribution.

Part Time Call Center Representative (30+ Hours)

Rockland Trust

Plymouth, MA • On-site

$17.50 - $21.75/hr

Part-time

Medical, Dental, Life, Retirement

Re-posted 5 days ago

Job description

Job Description

At Rockland Trust, we believe that each relationship matters - and that starts with our Call Center Representatives. We take pride in the care and excellent service provided by our call center staff. We handle it all - from loans to checking accounts, online banking, and more - you will engage customers in all areas of banking, as well as identify any financial needs they may have.

Location: This is an in-office role. Flexible among our offices in Brockton, Franklin, Lowell, and Plymouth.

As a Call Center Representative, you will have many opportunities to provide exemplary service to our customers and colleagues, as well as support our communities through outreach and volunteer work. We have a fantastic training program that will prepare and support you throughout your career with ongoing classes. Service incoming customer calls following established policies and procedures in an efficient and quality manner.

Responsibilities

  • Handle a high volume of inbound and outbound customer calls professionally and courteously.
  • Listen to customer needs and provide clear, accurate information and solutions.
  • Process transactions correctly and confirm details with callers to ensure mutual understanding.
  • Resolve basic issues on the first call and escalate complex matters as needed.
  • Accurately document interactions and follow call scripts, quality standards, and company policies.
  • Use available resources and communication skills to prevent escalations.
  • Identify opportunities to grow customer relationships through referrals.
  • Complete all training requirements on time and suggest process improvements to CIC management.
  • Serve as a peer coach for new hires when qualified.
  • Report system issues promptly and maintain performance metrics (call quality, attendance, productivity).
  • Maintain a positive and patient attitude in all situations.
  • Perform other duties as assigned by CIC management.


Qualifications

  • High School diploma required (4-year college degree or equivalent work experience preferred)
  • Basic understanding of banking or finance
  • Good communication, problem-solving, and organizational/time management skills required
  • Prior customer service experience preferred; prior sales experience a plus
  • Proficient computer skills, use of Microsoft Office, and ability to navigate multiple systems without assistance
     

Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award-winning Wellness program, and much more!

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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