Part Time Virtual Call Center Jobs in Rio Rancho, NM

POSITION: Security Guard Level II

DEPARTMENT: Security

REPORTS TO: Director of Security

FLSA STATUS: Part-time, Non-Exempt, Hourly

Summary

Responsible for overseeing the safety and security of Albuquerque Convention Center facilities and Albuquerque Convention Center patrons, employees, and assets.

Essential Duties and Responsibilities

• Responsible for maintaining twenty-four (24) hour security of the interior and exterior of the building.

• Provide security services for assigned facilities; conduct periodic patrols by foot, to ensure only authorized personnel are on facility grounds.

• Lock and unlock facility doors as directed.

• Regulate the flow of employees and the public on facility premises to ensure safety.

• Respond to calls for service and reports of crimes in progress; call for emergency services (police, medical or fire) as necessary; assist outside agencies as needed.

• Conduct preliminary investigations to determine if a crime has been committed; determine whether further action is warranted; document incidents and prepare reports.

• May conduct periodic fire and safety hazard inspections of facilities; develop recommendations for enhancing security precautions.

• Monitor and operate computers, CCTV, and Fire Alarm Panels.

• Perform duties in the control center as assigned; dispatch security via radio; answer telephones; maintain 24-hour incident log; notify chain of command in matters of serious nature.

• Provide general assistance to the public; receive and document all lost and found articles; respond to and resolve inquiries.

• Prepare a variety of reports regarding security enforcement activities.

• Collect parking fees, charging customers accordingly.

• Provide information and assistance to the public regarding parking information and options; respond to complaints or direct complaints to appropriate staff.

• Provide security of the ACC parking structure.

• Monitor the occupancy of the parking structure and provide alternate parking locations if necessary.

• Maintain and clean surrounding work area.

• Perform related duties and responsibilities as required.

• Interact with ACC patrons, vendors & employees in a courteous and professional manner.

• Conduct bag search / wand / monitors metal detectors for all those entering the facility.

• Complete all assigned tasks within the guidelines & deadlines set by the Director of Security & Parking.

• Comply & adhere to the department's performance, conduct & attendance standards.

• Comply with all legal & ethical instructions given by the Director of Security & Parking.

• *Adhere to the Security department's prime directives.

• Basic computer skills (i.e.: Microsoft Word, Outlook, etc.).

• Communicate clearly and concisely in English

• Perform related duties and responsibilities as required.

Qualifications

• High school diploma or GED

• Current valid New Mexico Guard Card to the appropriate level as necessary or obtain the NM Guard Card within 3 months of employment.

Preferred Knowledge

• Principles and practices of security procedures

• Principles and practices of fire safety and evacuation procedures

• Exceptional Customer Service habits

• Verbal De-Escalation Concepts

• Methods and techniques of two-way radio communication

• Principles and procedures of record keeping and basic report preparation

• Pertinent Federal, State, and local laws, codes and regulations

• Safe work practices

Preferred Skills and Ability

• Ability to prepare clear and concise reports

• Operate two-way radio

• Perform the essential functions of the job with or without reasonable accommodation

• Establish and maintain effective working relationships with those contacted in the course of work

Working Conditions

Environmental:
Work may be performed indoors or out, in inclement weather. Exposure to loud environments and to potentially hostile individuals.
Physical:
Essential and supplemental functions may require maintaining physical conditions necessary for sitting, standing, climbing stairs or walking for prolonged periods of time; running, kneeling, and light carrying.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends/ ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply. VEVRAA Federal Contractor