ZipRecruiter

Log In

1

Temporary Navy Federal Call Center Jobs in Rio Rancho, NM

Systems Integration Inc

Contact Center Rep

Albuquerque, NM · On-site

$17.25 - $22.25/hr

Must have the ability to pass a federal background check*** Responsibilities: * Taking in-bound ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...

next page

Showing results 1-20

All JobsNavy Federal Call Center JobsTemporary Navy Federal Call Center JobsTemporary Navy Federal Call Center Jobs in Rio Rancho, NM

Temporary Navy Federal Call Center information

See Rio Rancho, NM salary details

$10

$16

$23

How much do temporary navy federal call center jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for temporary navy federal call center in Rio Rancho, NM is $16.85, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $18.08 per hour, depending on experience, location, and employer.

What is the difference between Temporary Navy Federal Call Center vs Customer Service Representative?

AspectTemporary Navy Federal Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall center setting, fast-paced, customer-focusedOffice or retail environment, direct customer interaction
Employer & IndustryNavy Federal Credit Union, financial servicesVarious industries including finance, retail, telecom
Search & Comparison IntentUnderstanding temporary call center roles at Navy FederalExploring customer service careers in different sectors

The Temporary Navy Federal Call Center role focuses on handling customer inquiries via phone in a financial services environment, often temporary or seasonal. Customer Service Representatives work across industries, providing direct support to clients. While both roles require communication skills and basic credentials, the Navy Federal position is specific to the credit union's call center operations, whereas Customer Service Representatives may work in diverse settings.

What is a temporary Navy Federal Call Center?

A Temporary Navy Federal Call Center position is a short-term job where employees assist Navy Federal Credit Union members by handling inquiries, providing account information, and resolving issues over the phone. These positions are often filled during peak periods, such as tax season or special projects, to ensure efficient customer service. Temporary employees are expected to deliver the same high-quality support as permanent staff, but their employment typically lasts for a set duration. Candidates usually receive training on Navy Federal’s systems and customer service protocols before starting.

What are the key skills and qualifications needed to thrive as a temporary Navy Federal Call Center representative, and why are they important?

To thrive as a Temporary Navy Federal Call Center Representative, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer proficiency are typically required. Excellent verbal communication, patience, and adaptability help representatives handle diverse member inquiries and stressful situations. These skills and qualities are vital for delivering efficient, positive service experiences while upholding the credit union’s standards and member satisfaction.

What are the typical expectations for performance and adaptability in a temporary Navy Federal Call Center role?

In a Temporary Navy Federal Call Center position, you are expected to quickly adapt to fast-paced workflows and learn internal systems efficiently, as training periods are usually condensed. Call volume can fluctuate, so strong multitasking and problem-solving skills are essential for handling member inquiries and resolving issues promptly. Team members often collaborate to share updates and best practices, but you'll also work independently to meet daily metrics such as call resolution rates and customer satisfaction. Flexibility and a positive attitude are highly valued, as you may be asked to adjust to new procedures or schedules with little notice.
What are popular job titles related to Temporary Navy Federal Call Center jobs in Rio Rancho, NM? For Temporary Navy Federal Call Center jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Temporary Navy Federal Call Center jobs in Rio Rancho, NM look for? The top searched job categories for Temporary Navy Federal Call Center jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Temporary Navy Federal Call Center jobs? Cities near Rio Rancho, NM with the most Temporary Navy Federal Call Center job openings:
Temporary Navy Federal Call Center jobs near you
Infographic showing various Temporary Navy Federal Call Center job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 18% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,044 per year, or $16.8 per hour.

Call Center Representative

FIRST FINANCIAL CREDIT UNION

Albuquerque, NM

$18/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Description

Answer various member inquiries and questions regarding the products and services offered. Communicate with members primarily via telephone however some communications by fax, mail, or other electronic channels are required.


Essential Functions

  1. Answering inbound calls and assisting members who have particular inquiries or questions. Effectively deal with upset members and resolve member requests and questions promptly, courteously, and professionally. Explain credit union policies and procedures to members as required. Complete help desk tickets or paperwork with the appropriate department as necessary to expedite members' requests.
  2. Promote and deliver a full range of products and services. Explain the features and benefits of credit union products and services.
  3. Process basic member requests received such as but not limited to: account transfers, wire transfers, loan payments, loan applications, check orders, debit card orders, statement requests and stop payments. Perform account file maintenance received by members via phone, fax or by other electronic channels.
  4. Keep up to date with changes related to credit union policies, procedures, products, and services by reading intranet, e-mails, and other documentation provided. Other duties as assigned.

Non-essential Functions

  1. Other duties as assigned. May perform a variety of miscellaneous tasks including typing, filing, computer input, scanning of documents & answering the telephone.

Scheduling & Benefits

  • Schedule is Monday-Friday 9:30 AM to 6:00 PM, and every-other Saturday 9:00 AM to 3:00 PM (there is a weekday off when scheduled on Saturday).
  • Benefits include paid time off (vacation time, sick time, personal absence time, holidays), health insurance (medical, dental, vision), 401(k) with company matching, wellness reimbursement, tuition reimbursement, and much more!


Expectations

  1. Provide courteous and professional service by establishing positive and supportive relationships with internal and external members.
  2. Knowledge of federal and state laws, regulations pertaining to the financial industry.
  3. Good verbal and oral communication skills, fast and correct typing, ability to create grammatically correct responses without spelling errors.
  4. Problem solves and provides logical solutions or alternatives.
  5. Ability to make efficient use of resources
  6. Building the interest of members in the products and services offered by our organization.
  7. Maintain monthly/weekly call volume as established by the MRC manager.
  8. Ensure the Credit Union's professional reputation is maintained and conveyed.

Requirements

Education: High school graduate or equivalent

Experience: Minimum 1-year experience in a financial institution as a teller or member services representative.

Knowledge, Skills, Abilities: Must communicate effectively with members, supervisors, and co-workers. Perform minor math calculations and demonstrate accuracy, attention to detail, proficient member service skills, and work with a cooperative team spirit. Ability to work in a changing environment, identify member financial needs and deal with stressful situations. Must work effectively in high-traffic positions with heavy workloads while displaying a professional attitude.

Apply