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Freelance Insurance Call Center Jobs in Rio Rancho, NM

Revel Staffing

Call Center Manager

Albuquerque, NM · On-site

$68K - $88K/hr

Manage key parts of the admissions process, including inquiry handling, insurance verification, intake coordination, and scheduling * Monitor call center performance metrics, response times ...

Bath Concepts

Call Center Representative

Albuquerque, NM · On-site

$18 - $20/hr

Call Center Lead-Setter Poulin Design Center has been a family-owned home remodeling company for ... Medical, dental, and vision insurance * Paid time off * Mileage reimbursement * Employee discounts

BCForward

Call Center Representative

Albuquerque, NM · On-site

$19 - $19.90/hr

BC forward is currently seeking a highly motivated CSR - Call Center Representative for an ... insurance, short-term disability, long-term disability, and 401k. About BC forward : Founded in ...

BCForward

Call Center Representative

Albuquerque, NM · On-site

$19 - $19.90/hr

BC forward is currently seeking a highly motivated CSR - Call Center Representative for an ... insurance, short-term disability, long-term disability, and 401k. About BC forward : Founded in ...

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Freelance Insurance Call Center information

What is the difference between Freelance Insurance Call Center vs Insurance Customer Service Representative?

AspectFreelance Insurance Call CenterInsurance Customer Service Representative
CredentialsNone specific; may require insurance knowledgeTypically requires insurance-related certifications or training
Work EnvironmentRemote, flexible, project-basedOffice or remote, full-time or part-time
EmployerFreelance clients or agenciesInsurance companies or agencies
Work NatureHandling inbound/outbound calls for multiple clientsAssisting policyholders with inquiries, claims, and policy info

Freelance Insurance Call Center roles offer flexible, remote work with multiple clients, often without formal certifications. In contrast, Insurance Customer Service Representatives usually work directly for insurance companies, requiring specific training or certifications, and may have more structured schedules. Both roles involve customer interaction but differ mainly in employment type and work setup.

What are the most commonly searched types of Insurance Call Center jobs in Rio Rancho, NM? The most popular types of Insurance Call Center jobs in Rio Rancho, NM are:
What are popular job titles related to Freelance Insurance Call Center jobs in Rio Rancho, NM? For Freelance Insurance Call Center jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Freelance Insurance Call Center jobs in Rio Rancho, NM look for? The top searched job categories for Freelance Insurance Call Center jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Freelance Insurance Call Center jobs? Cities near Rio Rancho, NM with the most Freelance Insurance Call Center job openings:
Freelance Insurance Call Center jobs near you
Infographic showing various Freelance Insurance Call Center job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Call Center Manager

Revel Staffing

Albuquerque, NM • On-site

$68K - $88K/hr

Full-time

Posted 16 days ago

Job description

A leading healthcare organization is seeking a compassionate and experienced Healthcare Call Center Manager to oversee patient intake, admissions coordination, and call center operations. This role is responsible for leading a team that helps individuals and families access care through a professional, efficient, and empathetic admissions experience.

The ideal candidate has experience in healthcare admissions, patient intake, or call center leadership, with strong communication skills and the ability to manage sensitive conversations with care and professionalism.

Key Responsibilities
  • Supervise, coach, and mentor a team of admissions coordinators and patient intake staff
  • Oversee daily call center operations to ensure timely, professional, and compassionate service
  • Manage key parts of the admissions process, including inquiry handling, insurance verification, intake coordination, and scheduling
  • Monitor call center performance metrics, response times, admissions trends, and team productivity
  • Identify opportunities to improve efficiency, service quality, and patient experience
  • Collaborate with clinical, administrative, and billing teams to streamline the intake and admissions process
  • Develop and deliver training programs focused on compliance, communication, documentation, and patient care
  • Maintain accurate and confidential records of admissions activity, patient inquiries, and team performance
  • Prepare reports and updates for leadership regarding call volume, admissions activity, and team performance
  • Serve as the point of contact for escalated inquiries, complex cases, and sensitive patient or family concerns
  • Ensure issues are resolved promptly, professionally, and compassionately
  • Stay current on healthcare regulations, insurance procedures, privacy requirements, and industry best practices
  • Promote a team culture built on empathy, accountability, professionalism, and service excellence
Required Qualifications
  • High school diploma or GED required
  • Proven experience in healthcare admissions, call center management, patient intake, or a related healthcare support role
  • Leadership experience with the ability to train, motivate, and support a team
  • Active HIPAA compliance / training credential required
  • Strong communication, organization, and interpersonal skills
  • Ability to handle sensitive calls and escalated situations with professionalism and empathy
  • Strong attention to detail and ability to maintain accurate documentation
  • Ability to manage multiple priorities in a fast-paced healthcare environment
  • Commitment to confidentiality, compliance, and patient privacy
Ideal Candidate

The ideal candidate is a compassionate, organized, and service-focused leader who understands the importance of first impressions in healthcare. This person should be comfortable managing a team, improving processes, handling escalated calls, and helping individuals and families feel supported as they take the first step toward care.