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Executive Call Center Manager Jobs in Rio Rancho, NM

Revel Staffing

Call Center Manager

Albuquerque, NM

$68K - $88K/hr

A leading healthcare organization is seeking a compassionate and experienced Healthcare Call Center Manager to oversee patient intake, admissions coordination, and call center operations. This role ...

Bath Concepts

Call Center Representative

Albuquerque, NM · On-site

$18 - $20/hr

Call Center Lead-Setter Poulin Design Center has been a family-owned home remodeling company for ... Efficient interpersonal communication, time management, and organizational skills * Sound decision ...

BCForward

Call Center Representative

Albuquerque, NM · On-site

$19 - $19.90/hr

... and alert management of risk and trends. · Quickly transition from one task to another ... call center environment experience. · High School Diploma or GED. · Proficiency with computers:

BCForward

Call Center Representative

Albuquerque, NM · On-site

$19 - $19.90/hr

Recognize and alert management of risk and trends. * Quickly transition from one task to another. Qualifications and Requirements: * 2 years of Customer Service experience. * 1 year of call center ...

BCForward

Call Center Representative - NM

Albuquerque, NM · Remote

$19 - $19.90/hr

Call Center Representative Worksite: Remote Duration: 18+ months with possible extension Start Date ... alert management of risk and trends Quickly transition from one task to another Maintain a ...

A-Line Staffing Solutions

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Call Center Banking Specialist {173279}

Rio Rancho, NM · On-site

$27/hr

Follow procedures and use available tools to manage risk and ensure compliant transactions Required ... Call center experience * Phone-based sales experience Training * Training begins October 2026

Staffingine LLC

Call Center Telephone Banker

Rio Rancho, NM · On-site

$15 - $18.75/hr

Call Center Telephone Banker Job Location: Rio Rancho, NM Job Type: Contract * Works with clients ... Manages risk in every business, product, and service transaction leveraging available tools

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Executive Call Center Manager information

See Rio Rancho, NM salary details

$27.7K

$60K

$103K

How much do executive call center manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for executive call center manager in Rio Rancho, NM is $60,042.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,100.00 and $70,500.00 per year, depending on experience, location, and employer.

What is the difference between Executive Call Center Manager vs Call Center Supervisor?

AspectExecutive Call Center ManagerCall Center Supervisor
ResponsibilitiesOversees multiple call centers, develops strategies, manages budgets, and leads senior staffSupervises daily call center operations, manages frontline staff, and ensures performance metrics
CredentialsBachelor’s degree, management experience, industry certificationsHigh school diploma or equivalent, experience in call center operations
Work EnvironmentOffice-based, strategic planning, leadership meetingsFrontline supervision, shift management, direct staff interaction

The Executive Call Center Manager focuses on strategic leadership and overall management of call centers, while the Call Center Supervisor handles daily operations and staff supervision. Both roles require communication skills and industry knowledge, but differ in scope and responsibilities.

How much do executive call center managers make in the US?

Executive call center managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or in regions with a higher cost of living, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.
What are popular job titles related to Executive Call Center Manager jobs in Rio Rancho, NM? For Executive Call Center Manager jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Executive Call Center Manager jobs in Rio Rancho, NM look for? The top searched job categories for Executive Call Center Manager jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Executive Call Center Manager jobs? Cities near Rio Rancho, NM with the most Executive Call Center Manager job openings:
Executive Call Center Manager jobs near you
Infographic showing various Executive Call Center Manager job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $60,042 per year, or $28.9 per hour.

Call Center Manager

Revel Staffing

Albuquerque, NM

$68K - $88K/hr

Full-time

Posted 16 days ago

Job description

A leading healthcare organization is seeking a compassionate and experienced Healthcare Call Center Manager to oversee patient intake, admissions coordination, and call center operations. This role is responsible for leading a team that helps individuals and families access care through a professional, efficient, and empathetic admissions experience.

The ideal candidate has experience in healthcare admissions, patient intake, or call center leadership, with strong communication skills and the ability to manage sensitive conversations with care and professionalism.

Key Responsibilities
  • Supervise, coach, and mentor a team of admissions coordinators and patient intake staff
  • Oversee daily call center operations to ensure timely, professional, and compassionate service
  • Manage key parts of the admissions process, including inquiry handling, insurance verification, intake coordination, and scheduling
  • Monitor call center performance metrics, response times, admissions trends, and team productivity
  • Identify opportunities to improve efficiency, service quality, and patient experience
  • Collaborate with clinical, administrative, and billing teams to streamline the intake and admissions process
  • Develop and deliver training programs focused on compliance, communication, documentation, and patient care
  • Maintain accurate and confidential records of admissions activity, patient inquiries, and team performance
  • Prepare reports and updates for leadership regarding call volume, admissions activity, and team performance
  • Serve as the point of contact for escalated inquiries, complex cases, and sensitive patient or family concerns
  • Ensure issues are resolved promptly, professionally, and compassionately
  • Stay current on healthcare regulations, insurance procedures, privacy requirements, and industry best practices
  • Promote a team culture built on empathy, accountability, professionalism, and service excellence
Required Qualifications
  • High school diploma or GED required
  • Proven experience in healthcare admissions, call center management, patient intake, or a related healthcare support role
  • Leadership experience with the ability to train, motivate, and support a team
  • Active HIPAA compliance / training credential required
  • Strong communication, organization, and interpersonal skills
  • Ability to handle sensitive calls and escalated situations with professionalism and empathy
  • Strong attention to detail and ability to maintain accurate documentation
  • Ability to manage multiple priorities in a fast-paced healthcare environment
  • Commitment to confidentiality, compliance, and patient privacy
Ideal Candidate

The ideal candidate is a compassionate, organized, and service-focused leader who understands the importance of first impressions in healthcare. This person should be comfortable managing a team, improving processes, handling escalated calls, and helping individuals and families feel supported as they take the first step toward care.