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Executive Call Center Manager Jobs in Rio Rancho, NM

CNM

Contact Center Information Specialist

Albuquerque, NM · On-site

$15.05 - $18.41/hr

Initiates outbound call campaigns to improve student experience and support enrollment strategy ... customer relations management, Banner student system, and Argos. * Maintains knowledge of ...

Systems Integration Inc

Contact Center Rep

Albuquerque, NM · On-site

$17.25 - $22.25/hr

... Emergency Management Agency (FEMA). This CSR position will be primarily assisting callers with ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...

Systems Integration, Inc.

Contact Center Rep

Albuquerque, NM · On-site

$16.25 - $21/hr

... Emergency Management Agency (FEMA). This CSR position will be primarily assisting callers with ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...

SYS Integration

Contact Center Rep

Albuquerque, NM · Remote

$16.25 - $21/hr

... Emergency Management Agency (FEMA). This CSR position will be primarily assisting callers with ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...

Lovelace Health System

Scheduler

Albuquerque, NM · On-site

$18.25 - $23.50/hr

Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and ... A minimum of 2 years of experience working in a healthcare field/role or call center environment ...

BCForward

Customer Service Representative

Albuquerque, NM · Remote

$19 - $19.90/hr

Call Center Representative Worksite: Remote Duration: 18+ months with possible extension Start Date ... alert management of risk and trends Quickly transition from one task to another Maintain a ...

AMBA

Inside Sales Insurance Specialist

Albuquerque, NM · Remote

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

AMBA

Inside Sales Insurance Specialist

Albuquerque, NM · Remote

$50K - $60K/yr

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

AMBA

Inside Sales Insurance Specialist

Albuquerque, NM · On-site

$50K - $60K/yr

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

AMBA

Inside Sales Insurance Specialist

Rio Rancho, NM · Remote

$50K - $60K/yr

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

AMBA

Inside Sales Insurance Specialist

Albuquerque, NM · On-site

$50K - $60K/yr

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

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All JobsCall Center JobsExecutive Call Center Manager JobsExecutive Call Center Manager Jobs in Rio Rancho, NM

Executive Call Center Manager information

See Rio Rancho, NM salary details

$27.7K

$60K

$103K

How much do executive call center manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for executive call center manager in Rio Rancho, NM is $60,042.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,100.00 and $70,500.00 per year, depending on experience, location, and employer.

What is the difference between Executive Call Center Manager vs Call Center Supervisor?

AspectExecutive Call Center ManagerCall Center Supervisor
ResponsibilitiesOversees multiple call centers, develops strategies, manages budgets, and leads senior staffSupervises daily call center operations, manages frontline staff, and ensures performance metrics
CredentialsBachelor’s degree, management experience, industry certificationsHigh school diploma or equivalent, experience in call center operations
Work EnvironmentOffice-based, strategic planning, leadership meetingsFrontline supervision, shift management, direct staff interaction

The Executive Call Center Manager focuses on strategic leadership and overall management of call centers, while the Call Center Supervisor handles daily operations and staff supervision. Both roles require communication skills and industry knowledge, but differ in scope and responsibilities.

How much do executive call center managers make in the US?

Executive call center managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or in regions with a higher cost of living, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.
What are popular job titles related to Executive Call Center Manager jobs in Rio Rancho, NM? For Executive Call Center Manager jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Executive Call Center Manager jobs in Rio Rancho, NM look for? The top searched job categories for Executive Call Center Manager jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Executive Call Center Manager jobs? Cities near Rio Rancho, NM with the most Executive Call Center Manager job openings:
Executive Call Center Manager jobs near you
Infographic showing various Executive Call Center Manager job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $60,042 per year, or $28.9 per hour.

Contact Center Information Specialist

CNM LLP

Albuquerque, NM • On-site

$15.05 - $18.41/hr

Full-time

Re-posted 17 days ago

Job description

Compensation:
$15.05 - $18.41
Compensation Type:
Hourly
Employment Type:
Regular
Grade:
NE02
Position Summary
The Contact Center Information Specialist I is responsible for providing accurate and timely information to customers through various communication channels, such as phone, email, or chat. This role focuses on promptly resolving inquiries and issues raised by students, staff, faculty, and external customers on a first-contact basis. The Information Specialist I serves as a vital resource for individuals seeking information, guidance, or support related to both internal and external programs, resources, and services offered by CNM. This position maintains customer databases, update records, and collaborate with other departments to address customer needs effectively.
Duties & Responsibilities
  • Answers main phone line as college phone operators and responds to incoming calls with accurate information.
  • Directs phone calls to various Student Success departments and college divisions including Financial Services Cashier, Bookstore, Learning Center, Testing Center, Center of Workforce Development, and Adult Basic Education.
  • Ensures customers needing assistance in the disability resource center are transferred directly to a representative.
  • Informs customers about student resources, college events, programs, campus locations, housing, and social support services.
  • Directs customers through web-based tutorials to appropriate program staff and assists with CNM website navigation.
  • Interacts, assists, and communicates with customers online through instant chats, email responses, and teams chat, utilizing MS SharePoint and other communication tools.
  • Explains financial aid programs, scholarships, processes, and provides disbursement information to students and parents.
  • Provides assistance and information about financial need, indebtedness, and responsibilities associated with obtaining grants, loans, and scholarships.
  • Assists students with registration activities, residency information, and online services.
  • Screens and assists students in scheduling appointments for advisors, counselors, financial aid, and other division staff.
  • Initiates outbound call campaigns to improve student experience and support enrollment strategy.
  • Performs administrative support functions, including updating database records, completing online forms, and preparing reports using customer relations management, Banner student system, and Argos.
  • Maintains knowledge of institutional and community-based programs, resources, and support services.
  • Serves as an information resource related to Contact Center operations, systems, and programs, and participates in departmental and division meetings, quality improvement programs, and institutional initiatives.
  • Reviews and delivers accurate information regarding student scholarship applications and supports students in financial aid programs.
  • Provides direction and assistance to students by supporting the One-Stop.
  • Guides prospective students in completing admission documents and refers them to appropriate college personnel.
  • Collaborates with Financial Aid department, Financial Services Cashier, and Enrollment Services on various matters.
  • Attends regular training sessions, reports suspicious behavior, and assists with campus events and special projects.
  • Conducts college business professionally and ethically, communicating effectively with students, employees, faculty, and the general public.
  • Performs other related duties as assigned.

Minimum Qualifications:
  • High school diploma or equivalent AND Call center experience
  • Upon successful completion of Contact Center Information Specialist Certifications and one (1) year in a Contact Center Information Specialist role with the college, Contact Information Specialist employees are automatically considered for reclassification into a Contact Center Information Specialist II position.

  • Best Consideration 07/18/26
  • Preference: Bilingual English and Spanish
  • Shift Monday-Thursday 10 am- 7 pm Friday 8 am- 5 pm

EEO STATEMENT:
As an EEO employer, Central New Mexico Community College will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Central New Mexico Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S.

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