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Executive Call Center Manager Jobs in Rio Rancho, NM

NICOR INC

Inside Account Executive

Albuquerque, NM · On-site

Your call center experience will be invaluable here as you develop essential skills in a ... Proficiency with the Microsoft Office suite is essential for creating accurate quotes and managing ...

NICOR INC

Inside Account Executive

Albuquerque, NM · On-site

$45K - $50K/yr

Your call center experience will be invaluable here as you develop essential skills in a ... Proficiency with the Microsoft Office suite is essential for creating accurate quotes and managing ...

NICOR INC

Inside Account Executive

Albuquerque, NM · On-site

$45K - $50K/yr

Your call center experience will be invaluable here as you develop essential skills in a ... Proficiency with the Microsoft Office suite is essential for creating accurate quotes and managing ...

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All JobsCall Center JobsExecutive Call Center Manager JobsExecutive Call Center Manager Jobs in Rio Rancho, NM

Executive Call Center Manager information

See Rio Rancho, NM salary details

$27.7K

$60K

$103K

How much do executive call center manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for executive call center manager in Rio Rancho, NM is $60,042.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,100.00 and $70,500.00 per year, depending on experience, location, and employer.

What is the difference between Executive Call Center Manager vs Call Center Supervisor?

AspectExecutive Call Center ManagerCall Center Supervisor
ResponsibilitiesOversees multiple call centers, develops strategies, manages budgets, and leads senior staffSupervises daily call center operations, manages frontline staff, and ensures performance metrics
CredentialsBachelor’s degree, management experience, industry certificationsHigh school diploma or equivalent, experience in call center operations
Work EnvironmentOffice-based, strategic planning, leadership meetingsFrontline supervision, shift management, direct staff interaction

The Executive Call Center Manager focuses on strategic leadership and overall management of call centers, while the Call Center Supervisor handles daily operations and staff supervision. Both roles require communication skills and industry knowledge, but differ in scope and responsibilities.

How much do executive call center managers make in the US?

Executive call center managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or in regions with a higher cost of living, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.
What are popular job titles related to Executive Call Center Manager jobs in Rio Rancho, NM? For Executive Call Center Manager jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Executive Call Center Manager jobs in Rio Rancho, NM look for? The top searched job categories for Executive Call Center Manager jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Executive Call Center Manager jobs? Cities near Rio Rancho, NM with the most Executive Call Center Manager job openings:
Executive Call Center Manager jobs near you
Infographic showing various Executive Call Center Manager job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $60,042 per year, or $28.9 per hour.

Call Center Representative

FIRST FINANCIAL CREDIT UNION

Albuquerque, NM

$18/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Description

Answer various member inquiries and questions regarding the products and services offered. Communicate with members primarily via telephone however some communications by fax, mail, or other electronic channels are required.


Essential Functions

  1. Answering inbound calls and assisting members who have particular inquiries or questions. Effectively deal with upset members and resolve member requests and questions promptly, courteously, and professionally. Explain credit union policies and procedures to members as required. Complete help desk tickets or paperwork with the appropriate department as necessary to expedite members' requests.
  2. Promote and deliver a full range of products and services. Explain the features and benefits of credit union products and services.
  3. Process basic member requests received such as but not limited to: account transfers, wire transfers, loan payments, loan applications, check orders, debit card orders, statement requests and stop payments. Perform account file maintenance received by members via phone, fax or by other electronic channels.
  4. Keep up to date with changes related to credit union policies, procedures, products, and services by reading intranet, e-mails, and other documentation provided. Other duties as assigned.

Non-essential Functions

  1. Other duties as assigned. May perform a variety of miscellaneous tasks including typing, filing, computer input, scanning of documents & answering the telephone.

Scheduling & Benefits

  • Schedule is Monday-Friday 9:30 AM to 6:00 PM, and every-other Saturday 9:00 AM to 3:00 PM (there is a weekday off when scheduled on Saturday).
  • Benefits include paid time off (vacation time, sick time, personal absence time, holidays), health insurance (medical, dental, vision), 401(k) with company matching, wellness reimbursement, tuition reimbursement, and much more!


Expectations

  1. Provide courteous and professional service by establishing positive and supportive relationships with internal and external members.
  2. Knowledge of federal and state laws, regulations pertaining to the financial industry.
  3. Good verbal and oral communication skills, fast and correct typing, ability to create grammatically correct responses without spelling errors.
  4. Problem solves and provides logical solutions or alternatives.
  5. Ability to make efficient use of resources
  6. Building the interest of members in the products and services offered by our organization.
  7. Maintain monthly/weekly call volume as established by the MRC manager.
  8. Ensure the Credit Union's professional reputation is maintained and conveyed.

Requirements

Education: High school graduate or equivalent

Experience: Minimum 1-year experience in a financial institution as a teller or member services representative.

Knowledge, Skills, Abilities: Must communicate effectively with members, supervisors, and co-workers. Perform minor math calculations and demonstrate accuracy, attention to detail, proficient member service skills, and work with a cooperative team spirit. Ability to work in a changing environment, identify member financial needs and deal with stressful situations. Must work effectively in high-traffic positions with heavy workloads while displaying a professional attitude.

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