ZipRecruiter

Log In

2

Part Time Virtual Call Center Jobs in Rio Rancho, NM

next page

Showing results 1-20

All JobsCall Center JobsPart Time Virtual Call Center JobsPart Time Virtual Call Center Jobs in Rio Rancho, NM

Part Time Virtual Call Center information

What are common challenges faced by part time virtual call center agents, and how can they be managed?

Part-time virtual call center agents often face challenges such as managing distractions in a home environment, staying motivated without in-person supervision, and handling high call volumes during peak hours. To address these challenges, it's helpful to set up a dedicated, quiet workspace, establish a consistent schedule, and use productivity tools to stay organized. Frequent communication with supervisors and team members through chat or video meetings also helps maintain a sense of connection and support.

What is a part time virtual call center?

Part time virtual call center jobs involve handling customer service, sales, or support calls remotely from your own location, rather than at a physical call center. These roles typically require you to answer phone calls, respond to customer inquiries, and sometimes handle chat or email communications. Working part time means you have a set number of hours per week, often with flexible scheduling options. All you usually need is a reliable internet connection, a computer, and good communication skills. Virtual call center jobs are popular for those seeking work-from-home opportunities and flexible hours.

What skills and qualifications are needed to thrive as a part time virtual call center representative?

To thrive as a Part Time Virtual Call Center Representative, you need strong communication skills, active listening, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and teleconferencing tools is typically required. Exceptional patience, problem-solving abilities, and time management help you stand out in this remote role. These skills ensure efficient service, customer satisfaction, and effective handling of diverse inquiries while working remotely.

What is the difference between Part Time Virtual Call Center vs Customer Service Representative?

AspectPart Time Virtual Call CenterCustomer Service Representative
Work EnvironmentRemote, home-basedOffice or remote, depending on employer
Required CredentialsBasic computer skills, headset, sometimes prior call center experienceHigh school diploma, communication skills
Employer & Industry UsageCall centers, customer support companiesRetail, telecom, service industries
Work HoursPart-time, flexible schedulingVaries, often full-time or part-time shifts

Both roles involve assisting customers via phone or online, but Part Time Virtual Call Center positions are typically remote, flexible, and focus on call center tasks, while Customer Service Representatives may work in-office or remotely, handling broader customer support duties. The roles often overlap in skills and industry usage, but the virtual call center role emphasizes remote, part-time work with specific call handling responsibilities.

What are popular job titles related to Part Time Virtual Call Center jobs in Rio Rancho, NM? For Part Time Virtual Call Center jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Part Time Virtual Call Center jobs in Rio Rancho, NM look for? The top searched job categories for Part Time Virtual Call Center jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Part Time Virtual Call Center jobs? Cities near Rio Rancho, NM with the most Part Time Virtual Call Center job openings:
Part Time Virtual Call Center jobs near you
Infographic showing various Part Time Virtual Call Center job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 100% Part Time. Highlights an 90% In-person, and 10% Remote job distribution.

Customer Service Representative - Evening Shift

NORC at the University of Chicago

Albuquerque, NM • On-site

$21.68/hr

Full-time, Part-time

Retirement

Posted 4 days ago

Job description

Customer Service Representative - Evening Shift
Job no: 503938 Work type: Intermittent Location: Albuquerque, NM Capability Area: Call Center
JOB DESCRIPTION:
*Individuals who are Spanish-language proficient at a conversational level, are encouraged to apply for our Bilingual Customer Service Representative (Spanish/English) position.**
NORC is seeking individuals to work as Customer Service Representatives, internally known as Telephone Interviewers. In this role, you will conduct interviews over the phone with no sales pressure or quotas. Your work will directly contribute to understanding pressing issues such as:
  • the cost and access to healthcare,
  • the impact of higher education on the labor force,
  • and many other topics that inform social policy.

This position is strictly on-site at the NORC call center. Employees are required to report to the office daily.
IDEAL CANDIDATE:
The ideal candidate for this role:
  • has good communication skills and basic computer knowledge,
  • enjoys speaking with people from diverse backgrounds and professions,
  • is looking for a flexible part-time working schedule, and
  • is available to work evening hours, weeknights and weekends.

RESPONSIBILITIES:
  • Gain the cooperation of respondents over the phone in order to complete a survey by being persuasive and appropriately assertive.
  • Administer survey using a pre-written script.
  • Record survey answers verbatim.
  • Maintain neutral and objective communication with respondents.

REQUIRED SKILLS:
  • Ability to talk on the phone within close proximity of others in a large and potentially loud call center.
  • Knowledge of Windows, such as sending email or opening and using a web browser to search for information.
  • Ability to sit and use a telephone headset, dial phone numbers, use a computer keyboard, and read a script off a standard-size computer monitor for up to four hours continuously.
  • At least 18 years of age.
  • Legally authorized to work in the United States.

SALARY AND BENEFITS:
The pay for this position will be $21.68 per hour, which is based on geographic location.
This position is classified as intermittent. Intermittent staff are eligible for the following benefits:
  • Telephone Interviewers working on the NIS project are eligible for an increase to their 403(b) account. NORC will contribute to an individually owned, fully vested retirement account with TIAA at a rate of $5.09 for each hour worked, and contributions will be made on a quarterly basis.
  • 403(b) Retirement Plan
  • Paid sick leave
  • Paid holidays
  • Paid orientation and training
  • Free counseling and referrals through NORC's Employee Assistance Program (EAP)
  • Discount programs - like travel and electronics

NORC's Approach to Equity and Transparency
Pay and benefits transparency helps to reduce wage gaps. As part of our commitment to pay equity and salary transparency, NORC includes a salary range for each job opening along with information about eligible benefit offerings. At NORC, we take a comprehensive approach to setting salary ranges and reviewing raises and promotions, which is overseen by a formal Salary Review Committee (SRC).
WHO WE ARE:
NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, NORC has conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration.
EEO STATEMENT:
NORC is an equal opportunity employer. NORC evaluates qualified applicants without regard to race, color, religion, sex, gender, national origin, disability, status as a protected veteran, sexual orientation, and other legally protected characteristics.
Advertised: August 3, 2026 Mountain Daylight Time Applications close:
Whatsapp Facebook LinkedIn Email App

Apply