ZipRecruiter

Log In

2

Work From Home Sitel Call Center Jobs in Rio Rancho, NM

Gibbons Group

Work From Home

Albuquerque, NM · On-site +1

$99K - $128K/yr

You will become your own boss in this expanding market and can work FULL TIME OR PART TIME. We ... Direct Mentorship and Training from a Top Manager What we do: * We offer a revolutionary type of ...

BCForward

Call Center Representative - NM

Albuquerque, NM · Remote

$19 - $19.90/hr

... transition from one task to another Maintain a professional demeanour Other duties as assigned ... work location Company Description About BCforward: Founded in 1998 on the idea that industry ...

BCForward

Remote Call Center Representative

Albuquerque, NM · Remote

$19.90/hr

Quickly transition from one task to another. Qualifications and Requirements: Basic Qualifications ... Quiet and private remote work location. Company Description About BCforward: Founded in 1998 on the ...

New

next page

Showing results 1-20

All JobsSitel Call Center JobsWork From Home Sitel Call Center JobsWork From Home Sitel Call Center Jobs in Rio Rancho, NM

Work From Home Sitel Call Center information

See Rio Rancho, NM salary details

$5

$13

$20

How much do work from home sitel call center jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for work from home sitel call center in Rio Rancho, NM is $13.31, according to ZipRecruiter salary data. Most workers in this role earn between $9.09 and $15.48 per hour, depending on experience, location, and employer.

What does a typical workday look like for a Work From Home Sitel Call Center representative?

A typical workday as a Work From Home Sitel Call Center representative involves logging in to your system, handling inbound or outbound customer calls, and assisting with inquiries or problem resolution according to Sitel’s standards. You’ll work from a quiet, dedicated home office, use provided software to document customer interactions, and attend remote team meetings or training sessions as needed. While you work independently, you’ll regularly communicate with supervisors and teammates through chat or video calls for support and updates. Shifts are often scheduled to cover peak times, providing some flexibility but also requiring adherence to set hours to match customer demand.

What is a Work From Home Sitel Call Center job?

A Work From Home Sitel Call Center job is a remote customer service position where you assist customers via phone, chat, or email. You’ll handle inquiries, troubleshoot issues, and provide support for various products or services. Sitel provides training and necessary tools, but you typically need a reliable internet connection and a quiet workspace. This role allows for flexible scheduling and eliminates commuting, making it a popular choice for remote work seekers.

What are the key skills and qualifications needed to thrive in the Work From Home Sitel Call Center position, and why are they important?

To succeed as a Work From Home Sitel Call Center representative, you need strong verbal communication, problem-solving abilities, and basic computer literacy, often validated by a high school diploma or equivalent. Experience with customer relationship management (CRM) software, call center phone systems, and remote collaboration tools is typically required. Excellent listening skills, patience, and the ability to remain calm under pressure are vital soft skills that help you excel in this position. These competencies are crucial for effectively resolving customer issues, meeting performance metrics, and contributing positively to a remote team environment.

What are popular job titles related to Work From Home Sitel Call Center jobs in Rio Rancho, NM? For Work From Home Sitel Call Center jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Work From Home Sitel Call Center jobs in Rio Rancho, NM look for? The top searched job categories for Work From Home Sitel Call Center jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Work From Home Sitel Call Center jobs? Cities near Rio Rancho, NM with the most Work From Home Sitel Call Center job openings:
Work From Home Sitel Call Center jobs near you
Call Center Representative Health Plan-Work From Home

Call Center Representative Health Plan-Work From Home

Presbyterian Healthcare Services

Albuquerque, NM • On-site, Remote

$16.79 - $24.95/hr

Full-time

Medical, Dental, Vision, Life

Posted 4 days ago

Presbyterian Healthcare Services rating

7.2

Company rating: 7.2 out of 10

Based on 160 frontline employees who took The Breakroom Quiz

327th of 886 rated healthcare providers

Job description

Location Address:
9521 San Mateo NEAlbuquerque, NM 87113-2237
Compensation Pay Range:
Minimum Offer $16.79Maximum Offer $24.95Now Hiring: Call Center Representative Health Plan-Work From Home
Summary:
Build your Career. Make a Difference. Presbyterian is hiring a skilled Call Center Representative to join our team.Type of Opportunity: Full timeJob Exempt: NoJob is based: Reverend Hugh Cooper Administrative CenterWork Shift: Days (United States of America)
Responsibilities:
This role is a work at home role available for Metro Albuquerque residents only at this time.
Responsible for providing customer service for members and providers in all PHP benefit plans. Ensure callers receive service excellence when responding to telephone, written, Pres Online, E-Business, chat and in person inquires.
Some key responsibilities include
  • High school diploma plus one to three years office/business experience; call center experience preferred and/or is currently demonstrating customer service skills, meeting current department metric and attendance guidelines within department.
  • Claims processing experience in managed care with possible enrollment experience is preferred.
  • Demonstrated ability to communicate effectively in person and via telephone with members, employer groups, brokers, physicians, and physician office staff. Written communication skills as well as business writing and presentation skills are required.
  • Requires strong organizational skills, ability to create, sort and analyze reports (Excel, Access, etc) and system processes.
  • A thorough knowledge of reimbursement methodologies i.e. DRG, Relative Value Systems, Per Diem, Fee schedule, Capitation, etc and some knowledge of risk sharing programs helpful.
  • Some knowledge of CRM and Facets, as well as any other databases that may be used PHS Enterprise wide.
  • Demonstrated ability to function effectively as a team member. Requires ability to retain plan details and basic medical terminology.
  • Must be able to work cooperatively with other employees and function under pressure. Demonstrated ability to sustain quality standards. Must be able to prove ability to type 30 wpm with 90% accuracy.
  • This is an evergreen requisition

Qualifications:
  • High school/GED diploma
  • One year office/business experience
  • Call Center experience preferred.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.
Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.
About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services

What Presbyterian Healthcare Services employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Presbyterian Healthcare Services logo

About Presbyterian Healthcare Services

Sourced by ZipRecruiter

Presbyterian Healthcare Services exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1,600 providers and nearly 4,700 nurses.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Albuquerque, NM, US

Year founded

1908

Social media

FacebookTwitter

View All Presbyterian Healthcare Services Jobs

Apply