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Sitel Call Center Jobs (NOW HIRING)

Sitel Call Center information

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$10

$18

$26

How much do sitel call center jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for sitel call center in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by agents at Sitel Call Centers, and how can they be managed?

Agents at Sitel Call Centers often handle high call volumes and may encounter difficult or upset customers, which can be demanding. Managing stress, maintaining a positive attitude, and utilizing the comprehensive training and support resources provided by Sitel can help address these challenges. Additionally, Sitel encourages teamwork and open communication, so agents are supported by supervisors and colleagues who can offer guidance and assistance. Building strong problem-solving and active listening skills also helps agents provide excellent customer service while managing challenging situations effectively.

What is a Sitel Call Center?

A Sitel Call Center is a customer service center operated by Sitel Group, a global business process outsourcing (BPO) company. Sitel Call Centers provide support for various clients by handling inbound and outbound customer calls, resolving issues, processing orders, and offering information. Employees, known as call center agents, typically assist customers over the phone, by email, or through chat. Working at a Sitel Call Center often involves training on specific client products and services, as well as developing strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Sitel Call Center Agent, and why are they important?

To thrive as a Sitel Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are essential. Patience, active listening, and a positive attitude help agents effectively resolve customer issues and maintain satisfaction. These skills ensure high-quality customer service, efficient issue resolution, and contribute to customer loyalty and company success.
Infographic showing various Sitel Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

$1.9K/wk

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Re-posted 26 days ago


Job description

Details
Client Name
MEDSTAR MONTGOMERY MEDICAL CENTER
Job Type
Travel
Offering
Nursing
Profession
RN
Specialty
Emergency Department (ER/ED)
Job ID
37500534
Job Title
RN - Emergency Department (ER/ED)
Weekly Pay
$1930.4
Shift Details
Shift
7p-730a
Scheduled Hours
36
Job Order Details
Start Date
08/10/2026
End Date
11/09/2026
Duration
13 Week(s)
Job Description
ID: 64011163 Shift: Night 3x12-Hour (19:00 - 07:00) Description: ER RN Start Date: 8/10/2026*Locals within 60 miles accepted at a lower rate Reach out to AM for local rates* Candidate must successfully pass the Relias EKG Rhythm Interpretation Exam with a minimum overall score of 80% and a score of 100% on lethal rhythms. 3x12 1900-0700ACLS, BLS, NIHSS, & PALS requiredGeneral ED adult/pediatric ER experience requiredMUST have Cerner experience2 years of experience requiredMust have completed at least 1 travel assignmentEvery other weekend requiredEvery other holiday requiredOn Call: None Modified Time:8/10/2026 12:00:00 AM Account Manager: Brooke Insko Account Manager Email: brooke.insko@ayahealthcare.com COVID-19 Vaccine: Not Required Flu Vaccine: Required - No Exemptions Submittals:Low Job Requirements & Qualifications Previous Charge Experience : Preferred Years of Experience : 2 Patient Ratio Experience : Charting System Experience : Required Charting System Name : Cerner Community Hospital Experience : - LTAC Experience : - Trauma Level I Experience : - Trauma Level II Experience : - Travel Experience Required : - Certifications : ACLS, BLS, NIHSS, PALS, TNCC*, ENCP*Skills : Blood Product Administration*, Care of Ventilated Patient*, Central line care/management*, Emergency Medications, General Emergency Department-Combined Adult/Pedi, Isolation Precautions/PPE, Procedural Sedation Administration/Monitoring, Starting and maintaining IVs, Triage*, 1st time trav requires Cerner exp & strong profile Unit Details Staffing & Scheduling Scheduling Type : - Patient Ratios Days : 4 Patient Ratios Nights : 4 Patient Ratios Weekends : 4 Float Required : - Call Required : - Weekend Coverage : True Number of Weekend Shifts Per Contract : - Pre-Approved Time Off : one Orientation Hours : 12 Facility & Patient Care Details Patient Age Groups : Adolescents, Infants, Adults, Pediatrics, Geriatrics Daily Census : 90 Number of Visits Per Day : 90 Number of Rooms : 39 Number of Beds : 39 Additional Unit Information Interdisciplinary Support : Respiratory Services, Interpretation Services, Radiology, Social Services, Transportation, Unit Secretary Patient Diagnoses : - Special Procedures/Unit Details : - Special Equipment : - #Tier4 Travel Compliance Please review the following submittal requirements carefully: Local Guidelines The local radius is 60 miles . A candidate s address must match their driver s license when determining local status, and a copy of the driver s license must be provided at the time of submittal. Local candidates are accepted at a lower rate. Please reach out to the AM or EC for local rate information. Licensure (Required at Time of Submission) DC Locations: Must have a DC license in hand. Some units will accept a pending DC license (see job description to confirm). A later start date may be accepted if the traveler has applied for DC licensure. MD Locations: Must have either a compact license or an MD license. Some units will accept a pending MD license (see job description to confirm). A later start date may be accepted if the traveler has applied for MD licensure. References Two (2) supervisory references, including one from the most recent assignment are required. Must support at least 2 years of experience in the previous 3 years. Experience 2 years of recent experience within the last 7 years required Must complete a minimum of 1 travel assignment to be considered RTO (Requested Time Off) No RTO is permitted during the first two weeks of the assignment. RTO must be included at the time of submittal and cannot be changed once the profile has been sent to the manager for review. Amount of RTO: No more than 7 days per 13-week contract. Certifications L D RNs: C-EFM NCC certification is required at the time of submittal. Return Staff Policy Nurses with previous MedStar employment must have been separated for a minimum of one year before returning as a traveler. Submittals Candidates may be submitted to only one MedStar location at a time. Interview Process Manager interviews are not guaranteed. Travelers must be comfortable proceeding without an interview. Any traveler questions should be directed to the AM. Clinical Review All submittals are reviewed by the clinical team, even if not listed on Aya Offer. Compliance Requirements Candidates are assigned facility-and unit-specific Sitel modules upon hire, which must be completed within one week of signing their contract. Failure to complete them within this timeframe may result in cancellation. Labs and DS appointment must be completed within 48 hours of signing. Failure to complete them within this timeframe may result in cancellation. Candidates are encouraged to plan ahead to prevent conflicts with vacations or work schedules. Candidates in the following specialties must pass the Relias EKG Rhythm Interpretation Exam for clearance, achieving at least an 80% overall score and 100% on lethal rhythms: BICU Cardiac Cardiac Stress Testing Cardiac Tele Cardio Thoracic ICU CCU COVID ICU Critical Care Bedside Monitor Critical Care Float Critical Care Transport CVICU CVPICU ECMO EP Lab ER ER Holding ICU IMC IR LTAC ICU LTAC MS Tele LTAC Telemetry MICU MS/Tele MS/Tele Float Neuro ICU NICU NICU Transport PCU PCU Float PCU/Oncology Pediatric Cardiology Pediatric Critical Care Float Pool Pediatric ER Pediatric MICU Pediatric PCU Pediatric Stepdown Pediatric Telemetry PICU SICU Stepdown Stepdown Cardiac Stepdown Neuro Tele Float Telemetry Trauma ICU Modules : Modules are billable up to 4 hours, any additional time beyond this is non-billable and must be margined. The average module duration is 12 hours. Modules are completed pre-start and potentially during orientation, and can vary by specialty Modules are recorded via transcripts Submittal Details: #Tier4 Travel CompliancePlease review the following submittal requirements carefully:Local GuidelinesThe local radius is 60 miles. A candidate s address must match their driver s license when determining local status, and a copy of the driver s license must be provided at the time of submittal.Local candidates are accepted at a lower rate. Please reach out to the AM or EC for local rate information.Licensure (Required at Time of Submission)DC Locations: Must have a DC license in hand. Some units will accept a pending DC license (see job description to confirm). A later start date may be accepted if the traveler has applied for DC licensure.MD Locations: Must have either a compact license or an MD license. Some units will accept a pending MD license (see job description to confirm). A later start date may be accepted if the traveler has applied for MD licensure.ReferencesTwo (2) supervisory references, including one from the most recent assignment are required. Must support at least 2 years of experience in the previous 3 years.Experience2 years of recent experience within the last 7 years requiredMust complete a minimum of 1 travel assignment to be consideredRTO (Requested Time Off)No RTO is permitted during the first two weeks of the assignment.RTO must be included at the time of submittal and cannot be changed once the profile has been sent to the manager for review.Amount of RTO: No more than 7 days per 13-week contract.CertificationsL&D RNs: C-EFM NCC certification is required at the time of submittal.Return Staff PolicyNurses with previous MedStar employment must have been separated for a minimum of one year before returning as a traveler.SubmittalsCandidates may be submitted to only one MedStar location at a time.Interview ProcessManager interviews are not guaranteed. Travelers must be comfortable proceeding without an interview.Any traveler questions should be directed to the AM.Clinical ReviewAll submittals are reviewed by the clinical team, even if not listed on Aya Offer.Compliance RequirementsCandidates are assigned facility-and unit-specific Sitel modules upon hire, which must be completed within one week of signing their contract. Failure to complete them within this timeframe may result in cancellation.Labs and DS appointment must be completed within 48 hours of signing. Failure to complete them within this timeframe may result in cancellation. Candidates are encouraged to plan ahead to prevent conflicts with vacations or work schedules.Candidates in the following specialties must pass the Relias EKG Rhythm Interpretation Exam for clearance, achieving at least an 80% overall score and 100% on lethal rhythms:BICU Cardiac Cardiac Stress Testing Cardiac Tele Cardio Thoracic ICU CCU COVID ICU Critical Care Bedside Monitor Critical Care Float Critical Care Transport CVICU CVPICU ECMO EP Lab ER ER Holding ICU IMC IR LTAC ICU LTAC MS Tele LTAC Telemetry MICU MS/Tele MS/Tele Float Neuro ICU NICU NICU Transport PCU PCU Float PCU/Oncology Pediatric Cardiology Pediatric Critical Care Float Pool Pediatric ER Pediatric MICU Pediatric PCU Pediatric Stepdown Pediatric Telemetry PICU SICU Stepdown Stepdown Cardiac Stepdown Neuro Tele Float Telemetry Trauma ICU Modules:Modules are billable up to 4 hours, any additional time beyond this is non-billable and must be margined. The average module duration is 12 hours.Modules are completed pre-start and potentially during orientation, and can vary by specialtyModules are recorded via transcripts Guaranteed Hours: Contract Weeks:91
Client Details
Address
18101 Prince Phillip Dr
City
Olney
State
MD
Zip Code
20830