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Part Time Email Chat Support Jobs (NOW HIRING)

Stukent

Customer Support Representative

Idaho Falls, ID · On-site

$15.25 - $21/hr

... communication channels (email, chat, and phone). You will be responsible for ensuring that ... Part-Time Schedule: Evenings & Weekends. Monday - Thursday from 5:00 pm to as late as 10:00 pm ...

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Part Time Email Chat Support information

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How much do part time email chat support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for part time email chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Part Time Email Chat Support vs Part Time Customer Service Representative?

AspectPart Time Email Chat SupportPart Time Customer Service Representative
Primary Communication MethodEmail and live chatPhone, email, in-person
Work EnvironmentRemote or onlineCall centers, retail, office settings
Required SkillsWritten communication, tech-savvyVerbal communication, problem-solving
Common CertificationsCustomer service, communication skillsCustomer service, conflict resolution

Part Time Email Chat Support focuses on assisting customers via written online channels, often remotely, requiring strong written communication skills. In contrast, Part Time Customer Service Representatives handle customer inquiries through multiple channels, including phone, and may work in physical locations. Both roles require customer service skills but differ mainly in communication methods and work environment.

What are the most commonly searched types of Email Chat Support jobs?

The most popular types of Email Chat Support jobs are:

What states have the most Part Time Email Chat Support jobs?

States with the most job openings for Part Time Email Chat Support jobs include:

What are popular job titles related to Part Time Email Chat Support jobs?

For Part Time Email Chat Support jobs, the most frequently searched job titles are:

Part Time Email Chat Support jobs near you

Customer Support Representative

Idaho Falls, ID • On-site

Stukent
Education • 11 - 50 employees
Learn more about Stukentexternal

$15.25 - $21/hr

Full-time, Part-time

Posted 26 days ago

Stukent rating

7.1

Company rating: 7.1 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Description

The Customer Support Representative is the primary advocate for the Stukent user experience. This role focuses on providing high-energy, empathetic, and technical assistance across various communication channels (email, chat, and phone). You will be responsible for ensuring that instructors can teach seamlessly and students can navigate their simulations without friction. Whether it's troubleshooting an LMS integration or guiding a first-time user through a digital courseware setup, your goal is to turn potential frustration into a positive interaction.


Location: On-Site in Idaho Falls, Idaho

Full-Time Schedule: Open availability to work 8-hour shifts scheduled between 6:00 AM and 7:00 PM. Willingness to work occasional weekend shifts (Saturdays and/or Sundays) as assigned.

Part-Time Schedule: Evenings & Weekends. Monday - Thursday from 5:00 pm to as late as 10:00 pm, Saturdays from 12:00 pm to 4:00 pm, Sundays from 6:00 pm to 10:00 pm. Specific availability varies by time of year.


Essential Duties and Responsibilities

  • Respond professionally to customer inquiries, whether through phone calls, emails, or support tickets.
  • Maintain excellent communication, both written and verbal, in all customer interactions.
  • Address customer issues by actively searching for solutions, which may involve collaborating with other support team members or escalating problems to other departments.
  • Handle upset customers calmly and patiently, escalating issues to a superior when appropriate.
  • Improve the overall customer experience through professional representation and the implementation of innovative ideas.
  • Continuously learn and familiarize yourself with Stukent's courseware and simulations during non-peak hours.
  • Perform miscellaneous job-related duties as assigned.

Requirements

  • 1+ years of experience in a customer-facing position.
  • Ability to be patient with frustrated customers.
  • Strong communication skills, both written and verbal.
  • Ability to remain calm and keen in stressful situations.
  • Excellent typing skills.
  • Proficiency in Microsoft Office and Google Workspace tools.
  • Ability to handle multiple channels of customer requests simultaneously.
  • Previous support/service experience with phones, email, and chat preferred.


At Stukent, we are committed to fostering a diverse and inclusive workplace. We believe that diverse teams bring a wealth of perspectives, ideas, and experiences that drive innovation and better outcomes for our customers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability status. 

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