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How much do part time airline customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for part time airline customer service in the United States is $17.33, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $18.51 per hour, depending on experience, location, and employer.

What does a part time airline customer service representative do?

A Part Time Airline Customer Service agent assists passengers at the airport with check-in, boarding, baggage handling, and answering questions about flights. They provide information regarding flight schedules, delays, and policies, and help resolve any customer issues or concerns. These agents work varied shifts, often including evenings, weekends, and holidays, depending on flight schedules. The role requires strong communication skills, patience, and the ability to work efficiently under pressure.

What are the key skills and qualifications needed to thrive as a part time airline customer service representative?

To thrive as a Part Time Airline Customer Service Representative, you need strong interpersonal skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with airline reservation systems, check-in kiosks, and ticketing platforms is commonly required. Outstanding communication, patience, and conflict resolution skills help you excel in assisting diverse travelers and managing stressful situations. These abilities are essential for ensuring positive passenger experiences and efficient airport operations.

What are the main challenges faced by part time airline customer service representatives, and how can I prepare for them?

Part-time airline customer service agents often face challenges such as managing high passenger volumes during peak travel times, adapting to irregular shift schedules, and resolving customer concerns quickly and professionally. You may also need to coordinate with other airport departments, like baggage handling or security, to address passenger needs efficiently. Preparing by developing strong communication and problem-solving skills, and being comfortable working in a fast-paced, team-oriented environment, can help you succeed in this role.

What is the difference between Part Time Airline Customer Service vs Part Time Airport Ticketing Agent?

AspectPart Time Airline Customer ServicePart Time Airport Ticketing Agent
Required CredentialsCustomer service experience, sometimes certification in airline policiesCustomer service skills, possibly certification in airline or security procedures
Work EnvironmentCustomer service counters, gate areas, onboard assistanceTicketing counters, check-in areas, security checkpoints
Employer & Industry UsageAirlines, travel agencies

Part Time Airline Customer Service and Part Time Airport Ticketing Agent roles both involve assisting travelers and require customer service skills. However, airline customer service focuses more on passenger assistance during flights and at airline counters, while airport ticketing agents primarily handle check-in, ticketing, and boarding processes at the airport. Both roles are essential in the airline industry and often share similar credentials and work environments.

More about Part Time Airline Customer Service jobs

What cities are hiring for Part Time Airline Customer Service jobs?

Cities with the most Part Time Airline Customer Service job openings:

What are the most commonly searched types of Airline Customer Service jobs?

The most popular types of Airline Customer Service jobs are:

What states have the most Part Time Airline Customer Service jobs?

States with the most job openings for Part Time Airline Customer Service jobs include:

Part Time Airline Customer Service jobs near you
Infographic showing various Part Time Airline Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,054 per year, or $17.3 per hour.

Airline Customer Service Agent SFO - Japanese/English Speakers

Pacific Aviation

San Francisco, CA • On-site

$23.40/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

Hourly Pay $23.40 per hour
Must speak and write Japanese and English
This job is on site at the SFO International Airport
Your Gateway to an Exciting Career in Aviation
Are you ready to embark on a career that's as dynamic and diverse as the skies? Whether you're rejoining the workforce, working towards a degree, or looking to explore an exhilarating part-time opportunity, this is your runway to success!
At Pacific Aviation, we're looking for passionate, bilingual (English/Japanese) individuals to join our team as Airline Customer Service Agents at San Francisco International Airport (SFO). If you thrive in fast-paced, international environments and have a heart for delivering exceptional service, we want to hear from you!
What Makes This Opportunity Unique?
1. Dynamic Work Environment:
  • Be part of a high-performing team managing the entire passenger experience, from ticketing to boarding. Each day brings new challenges and exciting interactions.

2. Flexible Scheduling:
  • Work a minimum of four days per week, with 4-5 hour shifts each day. Additional shifts are available if you want to expand your hours.

3. Outstanding Benefits:
  • Enjoy full-time-caliber benefits as a part-time employee, including fully paid medical insurance for you and your dependents, a 401(k) with company match, and more.

4. Career Advancement Opportunities:
  • We invest in our employees' growth. Gain technical skills and unlock leadership opportunities within Pacific Aviation.

5. Vibrant Company Culture:
  • Experience a workplace built on respect, trust, diversity, and transparency. Celebrate your achievements with our team through potlucks, happy hours, and personalized appreciation programs.

6. Comprehensive Support:
  • Benefit from a discounted BART Clipper card or employee parking permit, paid training, and provided uniforms to ensure your success.

Your Role
As an Airline Customer Service Agent, you'll work directly with one of our international airline clients, with opportunities to expand your expertise to other airline operations over time. Your responsibilities will include:
  • Assisting passengers during departures (from check-in to boarding) and arrivals (from deplaning to baggage claim).
  • Handling passenger inquiries, resolving issues, and ensuring smooth operations within the terminal.
  • Delivering exceptional service with professionalism and efficiency.
  • Collaborating with team members to provide seamless ground handling services for flights carrying 200-300 passengers.

What You Bring to the Team
You're the perfect candidate if you:
  • Spread Positivity: Your upbeat attitude lifts the spirits of passengers and colleagues alike.

Embrace Variety: You enjoy engaging with people from all walks of life and finding solutions to dynamic challenges.
Why Join Pacific Aviation?
For over 25 years, Pacific Aviation has been the trusted partner of the world's leading airlines, delivering exceptional ground handling services at airports nationwide. Our team is our greatest asset, and we're committed to fostering a culture of respect, diversity, and growth. When you join us, you're not just starting a job-you're joining a family that values your contributions and supports your aspirations.
Ready for Takeoff?
If you're ready to start an exciting journey with Pacific Aviation, apply today! Let's make every passenger's journey smooth and memorable together.
Requirements
  • Bilingual proficiency in English and Japanese (spoken and written).
  • Strong communication skills, including active listening.
  • Customer service experience (preferred but not required).
  • Computer literacy with attention to detail and quick, accurate data entry.
  • Calmness and problem-solving skills in high-pressure situations.
  • Flexibility to work late evenings, weekends, and holidays.
  • Shift is 9:50PM - 1:50AM including Fridays and Saturdays
  • Physical stamina to stand for extended periods.
  • Legal authorization to work in the U.S.
  • Ability to pass a background check and drug test.

Benefits
  • Fully paid medical, dental, and vision insurance for you and your dependents.
  • Hourly pay of $23.40
  • 401(k) retirement plan with company match.
  • Generous Paid Time Off (PTO).
  • Uniforms provided.
  • Discounted parking or a BART Clipper card.
  • Paid training to set you up for success.
  • Referral bonus and cell phone plan reimbursement.

Apply