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Tier 2 Technical Support - POS Systems

Roseville, CA · On-site

$28 - $38/hr

Perform root cause analysis and implement long-term corrective actions. * Support payment processing applications, POS systems, integrated software platforms, and merchant-facing solutions. * Analyze ...

ABC Warehouse

Systems Analyst Programmer

Pontiac, MI · On-site

$90K - $110K/yr

Point of Sale (POS) * Reporting & Business Analytics * Customer and Operational Workflows Are you a seasoned and dynamic Systems Analyst or Mainframe Programmer looking to take the next step in your ...

KOHLER

Sr. Systems Analyst, Hospitality

Kohler, WI · On-site

Location: Onsite 5 - Kohler, Wisconsin Opportunity The Sr Systems Analyst, Hospitality is ... Support property-level systems including PMS, POS, CRM, and other hospitality specific platforms ...

odoo

Business Systems Analyst

Brisbane, CA · On-site

$70K - $100K/yr

Be a full-cycle ERP Business System Analyst, providing our clients with a top-notch end-user ... Integration involves Sales, CRM, E-commerce, supply chain, manufacturing, inventory, POS ...

TEKsystems

Pos Analyst

Bethesda, MD · Hybrid

$40 - $65/hr

POS Analyst Location: Bethesda, MD (Hybrid - 4 days onsite, 1 day remote) Employment Type: Contract ... Monitor system performance and recommend improvements to increase reliability and scalability.

Kohler Co.

Sr Systems Analyst, Hospitality

Kohler, WI · On-site

$94K - $145K/yr

Sr Systems Analyst, Hospitality Work Mode: Onsite Location: Onsite 5 - Kohler, Wisconsin ... Support property-level systems including PMS, POS, CRM, and other hospitality specific platforms ...

SmartIPlace

Systems Analyst (DocuSign platform)

Austin, TX · On-site

$7 - $9/hr

Description We are seeking a Systems Analyst (DocuSign platform) who is local to Austin. Anyone who ... Support contract review and approval processes for AFAs, ILAs, IACs, POs, and other agreement types

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Showing results 21-40

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POS Systems Analyst information

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$41.5K

$89.3K

$141K

How much do pos systems analyst jobs pay per year?

As of Aug 9, 2026, the average yearly pay for pos systems analyst in the United States is $89,296.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $108,000.00 per year, depending on experience, location, and employer.

Is a POS Systems Analyst an entry level job?

A POS Systems Analyst is typically an intermediate to senior role that requires technical skills in point-of-sale systems, troubleshooting, and sometimes programming or system integration. Entry-level positions in this field may be labeled as junior analysts or support specialists, but the full analyst role usually requires relevant experience or certifications. Employers often seek candidates with a background in IT, retail systems, or related fields.

What is a POS systems analyst?

POS Systems Analysts are professionals who specialize in the analysis, implementation, and support of Point of Sale (POS) systems used in retail and hospitality businesses. They evaluate business needs, configure POS software and hardware, troubleshoot issues, and ensure seamless transaction processing. Their role often involves working with vendors, training staff, and integrating POS systems with other business applications to optimize operations.

What are some common challenges a POS systems analyst faces when supporting multiple retail locations?

A POS Systems Analyst often encounters challenges related to maintaining consistent system performance and ensuring seamless software updates across multiple retail locations. Coordinating with on-site staff to troubleshoot hardware or network issues remotely can be complex, especially when locations have different configurations or levels of technical expertise. Additionally, balancing project deadlines with urgent support requests requires strong organizational and communication skills. Successful analysts proactively document procedures and foster strong relationships with both technical teams and store personnel to address these challenges effectively.

What are the key skills and qualifications needed to thrive as a POS systems analyst, and why are they important?

To thrive as a POS Systems Analyst, you need strong analytical skills, knowledge of point-of-sale hardware/software, and a background in information technology or computer science. Familiarity with POS platforms (such as Oracle MICROS, NCR, or Square), database management, and troubleshooting tools is typically required, along with relevant certifications like CompTIA A+ or vendor-specific credentials. Excellent problem-solving abilities, strong communication, and customer service skills help you collaborate with stakeholders and resolve system issues efficiently. These competencies ensure smooth retail operations, minimize downtime, and help businesses deliver seamless customer experiences.
More about POS Systems Analyst jobs
What cities are hiring for Pos Systems Analyst jobs? Cities with the most Pos Systems Analyst job openings:
What are the most commonly searched types of Pos Systems Analyst jobs? The most popular types of Pos Systems Analyst jobs are:
What job categories do people searching Pos Systems Analyst jobs look for? The top searched job categories for Pos Systems Analyst jobs are:
POS Systems Analyst jobs near you
Infographic showing various Pos Systems Analyst job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 9% Part Time, 5% Contract, and 1% Nights. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $89,296 per year, or $42.9 per hour.

Store Systems Analyst

Vallarta Supermarkets

Santa Clarita, CA • On-site

Full-time

Re-posted 13 days ago

Vallarta Supermarkets rating

5.7

Company rating: 5.7 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

79th of 122 rated grocery stores

Job description

Title: Store Systems Analyst
Classification: Non-exempt
Reports to: Store Systems Manager
JOB DESCRIPTION
Position Summary:
The Store Systems Analyst supports the implementation, deployment, and delivery of retail store systems and store technology initiatives across locations from Southern to Central California. This role supports point-of-sales (POS) systems, payments, self-checkout (SCO), and other store technology solutions by coordinating projects, executing deployments, supporting testing and stabilization, and driving vendor coordination to resolution.
Note: Vallarta has an in-house Help Desk and Field Support teams responsible for day-to-day user support and break/fix. This role focuses on project delivery and provides technical guidance, documentation, and handoff materials for IT operational support.
General Duties and Responsibilities:
  • Lead assigned initiatives from intake through closeout, including scope definition, requirements
  • gathering, acceptance criteria, and stakeholder alignment.
  • Create and maintain work plans (milestones, timelines, dependencies, owners, and deliverables) and adjust plans as conditions change.
  • Facilitate cross-functional execution with Store Operations, Vendors, IT teams, Continuous Improvement, and Store Leadership.
  • Keep a tracker of risks, issues, assumptions, and key decisions to stay ahead of problems; communicate trade-offs early and escalate blockers or approvals when needed.
  • Provide concise status updates (weekly or as required) and document key decisions, actions, and outcomes.
  • Drive closeout by validating results, documenting outcomes, and transitioning support materials (Helpdesk KB Articles, job aids, known issues, etc.) to operational teams.
  • Execute store technology deployments, including configuration, software/hardware installation, and on-site/remote validation.
  • Support deployments across POS, SCO, Electronic Payment Systems, digital signage, fresh department scales, scale labeling, restaurant kiosks, and department queuing systems.
  • Coordinate cutover activities to minimize operational impact. Confirm readiness with site checklists and communicate expectations to stakeholders.
  • Maintain deployment documentation and checklists to enable repeatable execution and consistent outcomes.
  • Develop and execute regression testing scripts for upgrades/changes (POS workflows, payments, peripherals, and other department workflows as applicable).
  • Document test results and support go/no-go decisions with clear evidence and defined acceptance criteria.
  • Track issues discovered during testing and rollout. Prioritize fixes and coordinate remediation plans with stakeholders and vendors.
  • Support post-deployment stabilization and ensure completed solutions are transitioned with usable documentation and support procedures.
  • Manage vendor incidents related to assigned initiatives end-to-end, including impact summary, supporting evidence, and clear reproduction steps.
  • Coordinate troubleshooting with vendor partners and drive follow-ups until resolution is confirmed.
  • Validate vendor fixes in-store and/or via remote verification (as appropriate) prior to closure. Confirm stability to prevent repeat issues.
  • Maintain clear case notes and other evidence (logs, timestamps, screenshots) to reduce back-and-forth and speed resolution.
  • Coordinate and execute vendor software updates/upgrades for assigned store systems, including scheduling, dependencies, and rollback considerations.
  • Maintain documentation (current version by store/system, release dates, upgrade history, and configuration notes) to support troubleshooting.
  • Track and document known issues, workarounds, and incident trends by version. Validate fixes and update records as issues are resolved.
  • Review and analyze vendor release notes to assess operational impact, define testing/regression scope, and communicate changes to stakeholders in plain language.
  • Ensure updates follow change management and validation practices, with documented test evidence and clear go/no-go criteria prior to rollout.
  • Maintain a positive, professional communication style when working with store teams, operations leadership, and vendors.
  • Translate technical status into clear updates for non-technical stakeholders. Set expectations, communicate risks early, and confirm decisions.
  • Contribute to standard operating procedures, checklists, and training materials to support consistent adoption and supportability.
  • Use remote support tools (for example: Beyond Trust/Bomgar, VNC, RDP, Aloha CMC) and review common configuration artifacts (.INI/.XML/.CFG).
  • Create and maintain basic scripts (PowerShell/batch) as needed for support and deployments.

Knowledge and Skills
  • Strong troubleshooting foundation across network and application layers (OSI model concepts), including the ability to apply these concepts when diagnosing store endpoint connectivity and application issues (for example: cabling/Wi-Fi, VLANs, IP/DNS/DHCP, ports/timeouts, and application connectivity).
  • Experience troubleshooting Windows Server environments (physical and virtualized) and enterprise (LTSC) Windows workstations.
  • Strong understanding of network environments for store endpoints (TCP/IP, DNS, DHCP).
  • Strong organization and documentation skills (clear status updates, action tracking, and stakeholder alignment).
  • Positive, professional communication style. Able to work effectively with all levels of users and management and maintain a customer-service mindset in alignment with the company's core values.
  • Familiarity with logs and configuration artifacts used in POS environments.
  • Basic scripting exposure (PowerShell/batch).
  • Basic familiarity with PCI concepts as they relate to store payment environments.

Required Education and Experience
  • 3+ years of experience supporting retail POS systems and store technologies in a multi-store environment.
  • Demonstrated ability to plan and execute initiatives (milestones, timelines, dependencies) and drive them to close out with minimal oversight (planning, coordination, execution, validation, and documentation).
  • Demonstrated strong problem-solving skills, including the ability to assess ambiguous issues, identify root causes, and recommend practical solutions.
  • Demonstrated experience working with vendors: opening cases, providing technical details, following up consistently, and validating fixes prior to closure.
  • CompTIA A+ certification (or equivalent foundational IT certification) preferred.
    Experience with Grocery and/or Hospitality POS platforms such as Encor/Aloha (or comparable enterprise POS/SCO platforms).
  • Experience supporting self-checkout environments, restaurant kiosks/KDS, digital menu boards, digital signage implementations, and other store technology integrations.
    Experience with fresh department technologies such as weight scales and/or customer queuing systems (meat/seafood).
  • Payment device experience (EMV/contactless/EBT), including coordination with payment processors and vendors.
  • Experience supporting pilots/phased rollouts and building rollout playbooks, regression test scripts, and readiness checklists.

Physical Demands
This position requires the ability to perform work for extended periods while seated and/or standing for extended periods, as business needs dictate and using a computer and standard office equipment. Occasional travel across all locations, Southern and Central California up to approximately 15%.
This role may involve occasional light lifting of supplies or materials. The ability to effectively manage multiple tasks, priorities, and requests simultaneously in a fast-paced environment is
Position Type/Expected Hours of Work
This is a Non-exempt Level Position; Monday - Friday, 8:00am-5:00pm; business hours and is primarily on-site, with occasional travel between locations.
This job description is not intended to be all-inclusive, and employees may perform other duties as directed. All employees are expected to perform any reasonable task or request that is consistent with fulfilling company goals and objectives.

What Vallarta Supermarkets employees say

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Hours and flexibility

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About Vallarta Supermarkets

Sourced by ZipRecruiter

For more than 35 years, Vallarta Supermarkets has been bringing families together over fresh and authentic food. When you enter Vallarta, you know right away that it’s about more than food shopping — it’s about celebrating. Celebrating the food, culture, colors, and vibrant energy of Mexico and Latin America. Vallarta offers a feast for ALL your senses. You can smell the sweet aromas from the bakery, hear the rhythms of the music playing, and different languages spoken all around you.

Industry

Supermarkets and grocery stores

Company size

5,001 - 10,000 Employees

Headquarters location

Los Angeles, CA, US

Year founded

1985

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