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IT Systems Analyst – POS Systems Support

Job Overview

We are seeking a skilled and detail-oriented IT Systems Analyst to support and maintain critical business technology systems across the organization. This role is responsible for analyzing, troubleshooting, implementing, and optimizing IT systems with a strong focus on Point-of-Sale (POS) platforms and operational technology solutions. The ideal candidate will have hands-on experience supporting POS environments including Galaxy, Infogenesis, Eatec, and Yellowdog systems. This position works closely with operations, finance, food and beverage, retail, and IT teams to ensure system reliability, operational efficiency, and exceptional end-user support. The IT Systems Analyst will play a key role in system integrations, software deployments, issue resolution, reporting, and continuous process improvement across multiple business units.

Key Responsibilities

Support, maintain, and troubleshoot POS systems including Galaxy, Infogenesis, Eatec, and Yellowdog

Analyze existing systems and workflows to identify operational and technical improvements

Configure and maintain POS terminals, peripherals, menus, pricing, inventory, and user access

Monitor system performance and resolve software, hardware, and connectivity issues

Collaborate with departments to gather business requirements and implement system enhancements

Assist with integrations between POS systems, inventory platforms, payment systems, and reporting tools

Perform software updates, patches, testing, and system deployments

Develop and maintain technical documentation, workflows, and support procedures

Provide end-user training and technical support for operational staff and managers

Generate and analyze system reports to support business operations and decision-making

Assist with vendor coordination and escalation of system-related issues

Ensure systems comply with company security standards and operational policies

Participate in after-hours or on-call support when required

Qualifications & Skills

Required Qualifications

Proven experience supporting POS systems in hospitality, retail, entertainment, or food service environments

Experience with Galaxy, Infogenesis, Eatec, and Yellowdog systems preferred

Strong understanding of POS hardware, networking, and software troubleshooting

Knowledge of Windows operating systems and basic network infrastructure

Experience with system integrations, user management, and reporting tools

Strong analytical, troubleshooting, and problem-solving skills

Excellent communication and customer service skills

Ability to prioritize tasks and manage multiple projects in a fast-paced environment

Strong attention to detail and organizational skills

Preferred Qualifications

Associate or Bachelor’s degree in Information Technology, Computer Science, or related field

Experience with SQL, database management, or reporting platforms

Familiarity with payment processing systems and inventory management solutions

Knowledge of cybersecurity best practices and system access controls

Experience working in theme parks, hospitality, food service, or retail operations

IT certifications such as CompTIA, Microsoft, or ITIL are a plus

Core Competencies

POS systems administration

Technical troubleshooting

Process improvement

Systems integration

Customer support

Communication and collaboration

Time management and organization

Adaptability in high-volume operational environments

Work Environment

This role operates in a fast-paced operational environment supporting multiple business units and locations. The IT Systems Analyst must be comfortable working both independently and collaboratively while providing responsive technical support to end users and leadership teams. Equal Opportunity Statement We are an equal opportunity employer and are committed to fostering a diverse and inclusive workplace for all employees.

About Revel Group 

Revel Group is a Knoxville-based management company overseeing more than 30 entities across entertainment, residential, and commercial properties throughout East Tennessee. Our portfolio includes outdoor adventure parks, hospitality and entertainment experiences, and a diverse range of residential and commercial developments. 

We create exceptional places and experiences where people can live well, feel at home, and find adventure. As Revel Group continues to grow, our team plays an important role in shaping the experiences we provide to our guests, residents, tenants, and communities. 

Whether you’re driving strategy or supporting operations, Revel Group is an opportunity to elevate your career, make an impact, and be part of what’s next. 

Join in the revelry.