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Overnight Telephone Operator Jobs (NOW HIRING)

Column Technical Services

Telephone Operator

New York, NY · On-site

$17.75 - $22.25/hr

Clerk - Page/Telephone Operator Position Summary The Clerk Page/Telephone Operator is responsible ... Maintain current and accurate on-call records to support evening, overnight, weekend, and holiday ...

Column Technical Services

Telephone Operator

New York, NY

$17.75 - $22.25/hr

Clerk - Page/Telephone Operator Position Summary The Clerk Page/Telephone Operator is responsible ... Maintain current and accurate on-call records to support evening, overnight, weekend, and holiday ...

Column Technical Services

Telephone Operator

New York, NY · On-site

$17.75 - $22.25/hr

Clerk - Page/Telephone Operator Position Summary The Clerk Page/Telephone Operator is responsible ... Maintain current and accurate on-call records to support evening, overnight, weekend, and holiday ...

Ladgov Corporation

Telephone/Switchboard Operator

Palo Alto, CA · On-site

$17.25 - $21.75/hr

Schedules may include day, evening, overnight, relief, and emergency coverage. Place of Performance ... Summary The Telephone/Switchboard Operator will answer, process, and route calls for the VA Palo ...

Ladgov Corporation

Telephone/Switchboard Operator

Palo Alto, CA · On-site

$17.25 - $21.75/hr

Schedules may include day, evening, overnight, relief, and emergency coverage. Place of Performance ... Summary The Telephone/Switchboard Operator will answer, process, and route calls for the VA Palo ...

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Overnight Telephone Operator information

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How much do overnight telephone operator jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for overnight telephone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What is an overnight telephone operator?

Overnight telephone operators are professionals who manage incoming and outgoing calls during nighttime hours, typically in hotels, hospitals, or customer service centers. Their responsibilities include answering calls, forwarding messages, assisting callers with inquiries, and sometimes handling emergency or urgent situations. Working overnight requires strong communication skills, attention to detail, and the ability to stay alert during late hours. This role is essential for organizations that require 24/7 telephone support and ensures that clients or guests can always reach assistance, regardless of the time.

What skills and qualifications are needed to be an overnight telephone operator?

To thrive as an Overnight Telephone Operator, you need strong verbal communication, multitasking abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call management software, and basic computer skills is typically required. Exceptional listening skills, patience, and professionalism help an operator handle calls effectively during late hours. These skills ensure reliable communication, customer satisfaction, and smooth operations during overnight shifts.

What challenges do overnight telephone operators face and how can they be managed?

Overnight telephone operators often encounter challenges such as staying alert during non-traditional hours, managing high call volumes with limited immediate support, and handling urgent or emergency situations calmly. To manage these challenges, many operators develop structured routines, take scheduled breaks to maintain focus, and rely on clear protocols and escalation procedures. Working as part of a tight-knit overnight team can also provide valuable peer support and facilitate smooth handoffs between shifts.

What are the most commonly searched types of Telephone Operator jobs?

The most popular types of Telephone Operator jobs are:

What are popular job titles related to Overnight Telephone Operator jobs?

For Overnight Telephone Operator jobs, the most frequently searched job titles are:

Infographic showing various Overnight Telephone Operator job openings in the United States as of August 2026, with employment types broken down into 43% Full Time, 55% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

Telephone Operator

New York, NY • On-site

Column Technical Services
IT Services • 201 - 500 employees
Learn more about Column Technical Servicesexternal

$17.75 - $22.25/hr

Contractor

Posted 15 days ago

Job description

Column Technical Services is seeking a detailed-oriented Clerk Page/Telephone Operator to support daily communication operations within a healthcare environment. This role is responsible for call routing, paging services, emergency notifications, schedule maintenance, and administrative support. The ideal candidate is organized, customer-focused, and able to perform effectively in a fast-paced setting. Apply today to learn more about this exciting opportunity!

Please note that this is a fully onsite position. Applicants must live in New York or New Jersey and be available to work onsite Monday through Friday from 2:00 PM to 10:00 PM.

Clerk - Page/Telephone Operator
Position Summary
The Clerk Page/Telephone Operator is responsible for managing incoming and outgoing telecommunications, coordinating paging services, supporting emergency notifications, maintaining on-call schedules, and performing a variety of clerical and administrative functions. This role serves as a key communication resource, ensuring information is delivered accurately, efficiently, and in accordance with established procedures.

Telephone Operations
Responsibilities
  • Manage inbound and outbound telephone communications using the AMCOM Call Center platform in accordance with organizational policies and procedures.
  • Route calls to the appropriate departments, staff, and providers while maintaining professionalism and accuracy.
  • Initiate and coordinate paging requests through computerized paging systems, long-range radio communications, and overhead paging systems.
  • Monitor communication systems to ensure efficient call handling and message delivery.
Performance Standards
  • Deliver reliable telephone operators utilizing available AMCOM system tools and functionality.
  • Process paging requests promptly and accurately while maintaining service quality standards.
Paging System Administration
Responsibilities
  • Operate radio paging equipment in compliance with applicable FCC regulations.
  • Update and maintain paging system configurations, including changes within the Zetron paging platform.
  • Assist with maintaining records related to paging activities and local communication logs.
  • Support troubleshooting activities and operational maintenance of paging equipment and related systems.
Performance Standards
  • Provide responsive customer support to paging system users.
  • Assist with pager setup, testing, troubleshooting, and database maintenance as needed.
Emergency Communication Support
Responsibilities
  • Support organizational emergency response activities in accordance with established emergency management protocols.
  • Process and communicate emergency notifications, including medical emergencies, fire alerts, bomb threats, and other critical incidents.
  • Follow documented escalation procedures and communication workflows for all emergency situations.
  • Maintain accurate records of emergency events and prepare required documentation for reporting purposes.
Performance Standards
  • Deliver timely emergency communication and notification services while adhering to established procedures.
  • Ensure all required documentation, notifications, and follow-up actions are completed accurately.
On-Call Schedule Coordination
Responsibilities
  • Receive on-call schedules from departments and enter scheduling information into the AMCOM system.
  • Maintain current and accurate on-call records to support evening, overnight, weekend, and holiday operations.
  • Transfer scheduling information to designated employee-accessible platforms and websites as required.
Performance Standards
  • Ensure on-call schedules are entered accurately and within established timeframes.
  • Maintain up-to-date scheduling information to support organizational operations.
Answering Service Support
Responsibilities
  • Receive and document information transmitted through physician answering services.
  • Enter call information and related details into the AMCOM system for access by after-hours staff and departments.
  • Verify the accuracy and completeness of data entered into the communication system.
Performance Standards
  • Provide timely and accurate transcription and entry of physician answering service information.
  • Maintain a high level of attention to detail and data accuracy.
Administrative & Clerical Support
Responsibilities
  • Process telephone billing records, charge tickets, and related documentation for departmental call activity.
  • Replace and maintain pager batteries and related communication equipment as needed.
  • Send and distribute Telex communications and route incoming messages to the appropriate recipients.
  • Respond to communications received through TTY devices and support hearing-impaired users when necessary.
  • Assist with clerical, operational, inventory, and message distribution activities as assigned.
Performance Standards
  • Support departmental operations through accurate recordkeeping, inventory support, financial tracking, and message management.
  • Complete assigned administrative functions efficiently and accurately.
Problem Reporting & Communication Support
Responsibilities
  • Receive, document, and route telecommunications-related service issues during off-hours operations.
  • Maintain records of reported problems and ensure information is forwarded to the appropriate support personnel.
  • Follow established procedures for reporting and escalating communication system issues.
Performance Standards
  • Provide timely support for telecommunications and operational service requests.
  • Ensure all reported issues are communicated and documented according to departmental guidelines.

Education:Employment Type: CONTRACTOR

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