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The Technical Analyst provides first-level technical support to end users by troubleshooting IT ... The analyst will support users by phone, email, chat, and remote support tools while managing ...

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Job Title: Call Center Representative (Technical Support) Location: Remote Duration: 6 Months ... Basic business and analytical problem-solving skills. Clear written and verbal communication skills.

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Infographic showing various Overnight Technical Support Analyst Remote job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.

Software Support Analyst I (Remote - Louisiana Territory Required)

Shreveport, LA • On-site, Remote

i3 Verticals
Embedded Software • 51 - 200 employees

Full-time

Re-posted 18 days ago


i3 Verticals rating

7.6

Company rating: 7.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

157th of 247 rated software companies


Job description

JOB TITLE: Software Support Analyst I
REPORTS TO: Team Lead
JOB LOCATION: Remote Louisiana
TRAVEL: 5-10% travel required
ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
  • Build and maintain effective relationships with team members, management, in-house software developers and clients.
  • Identify, troubleshoot and resolve application issues.
  • Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
  • Document all reported issues and task details; analyze gathered data.
  • Deploy and provide training on software applications to new clients and new versions to current clients.

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
  • High school diploma or equivalent
  • Two (2) years related experience
  • Must have a proficient understanding of computer and technical concepts
  • Must have strong troubleshooting skills
  • Must have strong verbal and written communication skills
  • Ability to prioritize workload and manage multiple responsibilities effectively

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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