ZipRecruiter

Log In

1

Overnight Systems Analyst Jobs in Chicago, IL (NOW HIRING)

Old National Bank

Application Analyst III

Chicago, IL

$77.90K - $153K/yr

Responsibilities Looking for an experienced ECM Nautilus (OnBase) Systems Analyst. The Application ... Ability to travel and stay overnight as needed Old National is proud to be an equal opportunity ...

Old National Bank

Application Analyst III

Chicago, IL · On-site

$77.90K - $153K/yr

Responsibilities Looking for an experienced ECM Nautilus (OnBase) Systems Analyst. The Application ... Ability to travel and stay overnight as needed Old National is proud to be an equal opportunity ...

Old National Bank

Application Analyst III

Chicago, IL · On-site

$77.90K - $153K/yr

Responsibilities Looking for an experienced ECM Nautilus (OnBase) Systems Analyst. The Application ... Ability to travel and stay overnight as needed Old National is proud to be an equal opportunity ...

Old National Bank

Application Analyst III

Chicago, IL · On-site

$77.90K - $153K/yr

Looking for an experienced ECM Nautilus (OnBase) Systems Analyst. The Application Analyst will ... Ability to travel and stay overnight as needed Old National is proud to be an equal opportunity ...

Edgehog Trading

Overnight Trader

Chicago, IL · On-site

We take a technology-driven approach, designing and operating automated, scalable systems to ... Analyze market microstructure and execution quality to generate alpha signals and improve strategy ...

Truno

System Engineer

Chicago, IL · On-site

$50K/yr

Analyze site conditions and system requirements, and consult with on-site users to develop and ... Willingness to work flexible schedules, including nights, early mornings, weekends, and overnight ...

Truno

System Engineer

Chicago, IL · Remote

$50K/yr

Analyze site conditions and system requirements, and consult with on-site users to develop and ... Willingness to work flexible schedules, including nights, early mornings, weekends, and overnight ...

Ulta Beauty

Sr Legal Operations Analyst

Bolingbrook, IL · On-site

$77.60K - $102K/yr

Oversee data validation, reconciliation, and issue resolution across systems * Contribute to ... Ability to travel, including overnight stays, as required * Ability to work weekends, evenings and ...

next page

Showing results 1-20

People also search for

All JobsOvernight Systems Analyst JobsOvernight Systems Analyst Jobs in Chicago, IL

Overnight Systems Analyst information

What are the key skills and qualifications needed to thrive as an Overnight Systems Analyst, and why are they important?

To thrive as an Overnight Systems Analyst, you need a solid background in computer science or information technology, along with experience in systems analysis and troubleshooting. Familiarity with monitoring tools, ticketing systems, network management software, and possibly certifications like CompTIA Network+ or Microsoft Certified: Azure Fundamentals is often required. Strong problem-solving skills, attention to detail, and effective communication are crucial soft skills, especially when working independently during overnight hours. These qualifications ensure timely incident resolution, system reliability, and seamless handoffs between night and day teams.

What are the unique challenges faced by an Overnight Systems Analyst, and how can I prepare for them?

Overnight Systems Analysts often encounter challenges such as working independently during minimal supervision hours and responding quickly to critical incidents when support resources may be limited. You'll need to be proactive in monitoring system performance, troubleshooting issues, and communicating effectively with on-call teams or stakeholders. To prepare, focus on building strong technical troubleshooting skills, familiarize yourself with incident response protocols, and develop strategies to manage fatigue and maintain alertness during overnight shifts. Embracing clear documentation and handoff practices can also ensure seamless transitions with daytime teams.

What does an Overnight Systems Analyst do?

An Overnight Systems Analyst is responsible for monitoring, maintaining, and troubleshooting computer systems and networks during overnight shifts. They ensure that IT operations run smoothly outside of normal business hours, often handling system updates, backups, and responding to technical issues that arise. This role is crucial for companies that operate 24/7 or need round-the-clock IT support to minimize downtime. Overnight Systems Analysts also document incidents and may collaborate with daytime IT staff to resolve more complex problems.
What are the most commonly searched types of Systems Analyst jobs in Chicago, IL? The most popular types of Systems Analyst jobs in Chicago, IL are:
What are popular job titles related to Overnight Systems Analyst jobs in Chicago, IL? For Overnight Systems Analyst jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Overnight Systems Analyst jobs in Chicago, IL look for? The top searched job categories for Overnight Systems Analyst jobs in Chicago, IL are:
Overnight Systems Analyst jobs near you
Help Desk Analyst - Overnight shift

Help Desk Analyst - Overnight shift

1872 Consulting

Chicago, IL • On-site

$21.25 - $28.75/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Help Desk Analyst - 2 openings, both overnight shift
Chicago, IL - hybrid onsite: 3 days/week onsite in the loop, 2 days work from home
Overnight Shift Openings
Shift 1:
• Thursday 10 PM to Friday 9 AM
• Friday 10 PM to Saturday 9 AM
• Saturday 10:30 PM to Sunday 9:30 AM
• Sunday 10 PM to Monday 9 AM
Shift 2:
• Wednesday 10 PM to Thursday 9 AM
• Saturday 7 PM to Sunday 6 AM
• Sunday 6 PM to Monday 6 AM
• Monday 8 PM to Tuesday 6 AM
Role Summary
The Help Desk Analyst is responsible for providing white glove technical support to a professional services staff of end users, in a 24x7 help desk environment, using ServiceNow as the main ticketing system. The overnight shift typically gets about 15 calls per shift, and responding to quite a few more emails. There will be a wide range of technical issues to support, both hardware and software, in a Microsoft environment. You will have the opportunity to grow your career here, and eventually move off the 3rd shift if that's your desire. But we are seeking people dedicated to the overnight shift for at least 12 months. If this sounds like you, please apply today!
What you'll be doing
  • Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence.
  • Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform basic printer, network and device troubleshooting.
  • Software support functions include, but are not limited to, answering an array of job-specific How-To questions and the installation, basic configuration and troubleshooting of applications that are standard within our environment or otherwise approved for installation.
  • Document and maintain user request and incident records in IT Service Management System. Maintain ownership of user inquiries and requests through resolution, owning the relationship with the customer.
  • Escalate calls, as necessary, to Level II and III IT staff, or authorized contractors, to resolve problems or fulfill requests according to established escalation procedures.
  • Meet and exceed team and individual performance standards including abandon rate, first call resolution and SLAs.
  • Execute basic and routine systems administration tasks (e.g., password administration and print queue management).
  • Utilize, create, and submit updates to Knowledgebase articles and share knowledge through other designated forums with Service Desk teammates.
  • Assist with projects such hardware or software upgrades and on-boarding of large groups.
  • Perform other duties as required.

Skills we're seeking
  • 5+ years of experience in Technical Support focused roles
  • Must have 2+ years specifically in Help Desk or Service Desk roles specifically, providing support over the phone
  • Must have experience providing white glove customer service in technical support capacities
  • Must have experience supporting the following technologies, everything else is a nice to have:
    • Windows 10
    • Microsoft Office
    • Office 365
    • Citrix or other remote access technology
    • Hardware specifically iPhones, Android phones, Macbooks and PCs
Nice to haves
  • Experience working at a law firm or professional services firm
  • ITIL experience and/or certification
  • Bachelor's Degree in an IT related field
  • Experience with other key technologies we use:
    • Adobe Acrobat
    • Avaya Telephony
    • Blackberry Work (MDM)
    • SCCM
    • iManage or NetDocuments as a DMS
    • Azure experience
    • Networking experience
    • Windows Server experience
1872 Consulting logo

About 1872 Consulting

Sourced by ZipRecruiter

1872 Consulting, based in Chicago, IL, USA, operates within the IT consulting industry. Armed with a diverse team of experts, the company offers specialized IT consulting services, focusing on modernizing business technologies and driving innovative business strategies. Established in 1872, the company has a rich history marked by its commitment to bridging the gap between businesses and technology. Its mission is to empower organizations to surpass their business goals by providing state-of-the-art IT solutions and service. The company prides itself on its core values of integrity, excellence, and innovation, instilling these principles in every project they undertake.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Chicago, IL, US

Year founded

2014

View All 1872 Consulting Jobs

Apply