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Overnight Patient Navigator information

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$13

$24

$38

How much do overnight patient navigator jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for overnight patient navigator in the United States is $24.36, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.20 per hour, depending on experience, location, and employer.

What does a patient navigator do?

A patient navigator helps patients understand their healthcare options, coordinate appointments, and access resources. In the context of an overnight patient navigator, they often work outside regular hours to assist patients with scheduling, follow-up care, and addressing barriers to treatment, using communication skills and healthcare knowledge.

What is an Overnight Patient Navigator?

An Overnight Patient Navigator is a healthcare professional who provides guidance, support, and assistance to patients during the overnight hours, often in hospitals or clinical settings. They help patients navigate the healthcare system, answer questions, coordinate care, and address concerns that arise outside of regular business hours. Their role is crucial for ensuring patients have continuous support, especially during times when fewer staff may be available. Overnight Patient Navigators often act as liaisons between patients, families, and medical staff to improve the overall patient experience.

What are the key skills and qualifications needed to thrive as an Overnight Patient Navigator, and why are they important?

To thrive as an Overnight Patient Navigator, you need a background in healthcare or social services, strong patient advocacy skills, and familiarity with care coordination protocols. Experience with case management software, electronic health records (EHRs), and potentially certifications such as Certified Patient Navigator are valuable. Excellent interpersonal communication, problem-solving abilities, and the capacity to remain calm under pressure are standout soft skills for this role. These competencies are crucial for ensuring patients receive timely, accurate support and guidance during overnight hours, often when resources are limited and urgent needs arise.

What is the most chill healthcare job?

An overnight patient navigator role is generally considered a low-stress healthcare job, as it often involves coordinating patient care during less busy hours and requires strong communication skills. The position typically offers a predictable schedule and a calm environment, making it suitable for those seeking a less hectic healthcare role.

What qualifications do I need to be a care navigator?

To be an overnight patient navigator, candidates typically need a high school diploma or equivalent, with many roles preferring or requiring a healthcare-related certification or associate degree. Strong communication, organizational skills, and knowledge of healthcare systems are essential, and some positions may require experience in patient care or medical assisting.

What is the difference between Overnight Patient Navigator vs Patient Advocate?

AspectOvernight Patient NavigatorPatient Advocate
CredentialsHealthcare certifications, case management experienceVaries; often healthcare or legal background
Work EnvironmentHospitals, clinics, overnight shiftsHealthcare settings, community, legal offices
Employer & IndustryHospitals, healthcare providersHealthcare organizations, legal aid, community services
Search & Comparison IntentOvernight Patient Navigator vs Patient Advocate

The Overnight Patient Navigator primarily focuses on assisting patients through healthcare processes during overnight hours, often requiring specific healthcare certifications. In contrast, a Patient Advocate provides broader support, including legal and emotional assistance, across various settings. While both roles aim to improve patient experiences, the Overnight Patient Navigator specializes in overnight hospital navigation, making it distinct in work hours and environment.

What qualifications do you need to be a patient navigator?

To become an overnight patient navigator, candidates typically need a high school diploma or equivalent, along with experience in healthcare, social work, or customer service. Strong communication, organizational skills, and knowledge of healthcare systems are essential; some roles may require certification in patient navigation or related fields.

What are some unique challenges faced by Overnight Patient Navigators, and how can applicants prepare for them?

Overnight Patient Navigators often work independently during late hours, which can present challenges such as managing emergency situations with limited on-site support and maintaining clear communication with daytime staff for seamless patient care. Applicants should be comfortable making quick decisions, staying organized under pressure, and using digital tools for updates and documentation. Building strong relationships with both clinical and administrative teams is essential, as much of the work involves coordinating follow-ups and ensuring patients have access to necessary resources even outside regular hours.
More about Overnight Patient Navigator jobs
What cities are hiring for Overnight Patient Navigator jobs? Cities with the most Overnight Patient Navigator job openings:
What are the most commonly searched types of Patient Navigator jobs? The most popular types of Patient Navigator jobs are:
What states have the most Overnight Patient Navigator jobs? States with the most job openings for Overnight Patient Navigator jobs include:
What job categories do people searching Overnight Patient Navigator jobs look for? The top searched job categories for Overnight Patient Navigator jobs are:
Overnight Patient Navigator jobs near you
Infographic showing various Overnight Patient Navigator job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 84% Full Time, 13% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $50,669 per year, or $24.4 per hour.
Front Desk & Operations Manager - Healthcare

Front Desk & Operations Manager - Healthcare

Bedford Stuyvesant Family Health Center

Brooklyn, NY • On-site

$18 - $23.25/hr

Full-time

Medical, Life, Retirement, PTO

Posted 8 days ago

Job description

The Bedford-Stuyvesant Family Health Center (BSFHC) is a Federally Qualified Health Center (FQHC) that serves all of the primary health care needs of families in the heart of North and Central Brooklyn for over 40 years. Our mission is to provide the most professional, courteous and highest quality health care, with dignity, to those we serve, especially the undeserved population, without regard for ability to pay.
We are seeking a Front Desk & Operations Manager to manage the day-to-day functions of the operations units such as front desk, call center, patients managment, and projects management.
ESSENTIAL JOB RESPONSIBLITIES AND DUTIES:
Duties and Responsibilities include but not limited to:
Under the direction of the Chief Executive Officer, execute the planning, directing and coordinating operations, front desk and projects activities and management to ensure the center's operations effectiveness.
Front Desk
  • Oversee the overall supervision and management of front desk functions
  • Familiarize with front desk functions to be able to provide coverage as needed
  • Manage staff's performance. Hire, Train and manage staff
  • Create employee schedule (Annual Leave, Scheduled day's off, Saturday schedules) and distributing to staff.
  • Monitor Time and Attendance daily, making sure all employees have punched in and out for their required shifts.
  • Ensuring staff work within their allocated working hours and not work over their contracted hours. Ensuring approval is received from Senior Staff should extra hours be required.
  • Manage patient flow by monitoring wait time, cleanliness, and staff performance.
  • Keep an open line of communication with Senior Management (report any office-related issues, employee behavior, etc.) Daily email to Senior Staff informing of any staff absences. Maintain a positive environment where Providers and staff all work together professionally.
  • Liaise closely with Human Resources to maintain office policies as necessary and to evaluate and manage staff performance.
  • Ensure staff are kept neat and clean, with staff in proper attire (including name badge) and comply with all front desk responsibilities and mandatory required training. Ensure all office staff are working at their optimum and providing adequate guidance.
  • Handle all patients' complaints over the phone and in person, resolve with necessary staff or direct to appropriate department heads.
  • Attend monthly QI/Risk Management meetings to work and improve quality and assess in regard to front desk.
  • Schedules patient appointments. Reach out to patients with appointment inquiries via website, overnight message center and monitor patient portal activity. Verifies accuracy of patient insurance and demographic information.
  • Close working relationship with management and patient navigators to ensure web registration and improve kiosk usage.
  • Oversee front office collection of co-payments and balance daily deposits.
  • Performs other related duties as assigned by supervisor or management

Projects Management
  • Project Management: Planning and Execution: Develop detailed project plans, define project scopes, and set deadlines to ensure timely delivery of projects. Tactically plan, execute, monitor, and close all projects particularly those involving healthcare. Manage and coordinate the full project life cycle with the stakeholders including gathering requirements, creation of project plans and schedules, obtaining and managing resources, and facilitating project execution, deployment and closure
  • Performance Monitoring, Tracking & Documentation: Establish timelines and milestones to ensure deadlines are met. Monitor all projects schedule and document outcomes and requirements to assure regulatory and internal compliance prepare status reports, and present findings to senior management.
  • Communication: Works collaboratively with Management and teams to achieve company targets and goals on projects Provide regular updates to project sponsors, stakeholders, and team members. Maintain clear documentation and status reports
  • Team Coordination and Management: Collaborate with various departments and stakeholders to ensure smooth project execution and address any issues that arise.
  • Process Improvement: Identify opportunities for process enhancements and implement best practices to improve project efficiency.
  • Quality & Compliance: Ensure project outcomes comply with BSFHC's policies, healthcare regulations, IT security policies, and internal quality standards. Ensure company compliance in accordance with government and funders contractual obligations and operational standards of operation.
  • Tracking & Documentation: Establish timelines and milestones to ensure deadlines are met. Monitor all projects schedule and document outcomes and requirements to assure regulatory and internal compliance

Operations:
  • Ensures the site consistently operates in high quality manner to ensure steady workflow
  • Provides weekly managerial reports on location progress
  • Monitors office policies and procedures and ensure compliance
  • Ensures compliance with current healthcare regulations, medical laws and ethics
  • Reports all necessary and/or unusual occurrences in accordance with established policies and procedures

EDUCATION/EXPERIENCE REQUIREMENTS:
  • Associates Degree; Bachelor's degree preferred
  • Three years experience in health administration including two years experience in a clinic environment.

Other Related Skills/Experience and requirements:
  • Excellent with Microsoft Word, Excel Spreadsheet, and other computer applications and information systems.
  • Knowledge of eClinicalWorks (eCW) system and electronic health record
  • Experience working with disadvantaged populations helpful and knowledge of health disparities highly desired.

Salary: $55,000 and based on experience
Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical, 401k Retirement Plan with discretionary Match, Free Life Insurance and Long-Term Disability, Transportation Plan, Generous Paid Vacations and Holidays.
BSFHC IS AN EQUAL OPPORTUNITY EMPLOYER

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