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Online Patient Navigator Jobs (NOW HIRING)

OCH

Patient Navigator

Springfield, MO · On-site

$20/hr

The Patient Navigator is responsible for guiding patients through the healthcare system, offering support and resources to ensure they receive appropriate care in a timely and efficient manner. The ...

Ohio State University

Patient Navigator

Augusta, GA · On-site

$18.75 - $25.50/hr

Patient Navigator Department:Health System Shared Services | Patient Facilitated Services Scope of Position The goal of the Patient Facilitated Services (PFS) program is to maintain and deepen ...

Project Hospitality

Patient Navigator

Staten Island, NY · On-site

$20 - $26/hr

Patient Navigator provides direct support services to client, including by not limited to accompaniments to appointments, treatment adherence support, facilitation of client education groups and ...

The Brooklyn Hospital Center

Patient Navigator

Brooklyn, NY

$21 - $28.75/hr

Patient Navigator The Patient Navigator utilizes medical assistant skill set to assist physicians and nurses in improving the patient experience in outpatient centers. Serve as a liaison between the ...

Essen Medical Associates

Patient Navigator

Bronx, NY

$19 - $20/hr

Patient Navigator Essen Health Care is an integrated healthcare delivery organization that provides high quality, compassionate, and accessible medical care to many of the most under-served residents ...

Blue Ridge Health

Lead Patient Navigator

Columbus, NC · On-site

$15.75 - $21.25/hr

Overview Blue Ridge Health is currently seeking a Lead Patient Navigator to be part of our Clinical Team. What We Offer You: * A competitive benefits plan, including Medical, Dental and Vision

Lunera Health

Patient Navigator

Woodbridge, VA · On-site

$22.39 - $24.11/hr

The Patient Navigator plays a critical role in supporting individuals at risk for HIV by facilitating access to pre-exposure prophylaxis (PrEP) services and resources. This position focuses on ...

Lunera Health

Patient Navigator

Woodbridge, VA

$19.75 - $27/hr

The Patient Navigator plays a critical role in supporting individuals at risk for HIV by facilitating access to pre-exposure prophylaxis (PrEP) services and resources. This position focuses on ...

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How much do online patient navigator jobs pay per hour?

As of May 28, 2026, the average hourly pay for online patient navigator in the United States is $24.36, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.20 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Online Patient Navigator, and why are they important?

To thrive as an Online Patient Navigator, you need a background in healthcare, strong understanding of patient care processes, and often an associate’s or bachelor’s degree in a health-related field. Familiarity with electronic health records (EHR) systems, telehealth platforms, and patient scheduling software is commonly required. Excellent communication, problem-solving, and empathy are crucial soft skills for guiding patients and addressing their concerns. These abilities ensure patients receive accurate information, seamless care coordination, and a positive experience navigating healthcare systems remotely.

How does an Online Patient Navigator typically collaborate with healthcare providers and administrative staff?

Online Patient Navigators work closely with both healthcare providers and administrative staff to ensure patients receive timely care and support. They often coordinate appointments, relay important medical information, and assist in resolving insurance or logistical issues. By serving as a bridge between patients and the healthcare team, navigators help streamline communication and improve the overall patient experience. Regular virtual meetings or secure messaging platforms are commonly used to maintain effective collaboration in this role.

What is an Online Patient Navigator?

An Online Patient Navigator is a healthcare professional who assists patients in navigating the healthcare system using digital platforms. They help patients schedule appointments, understand their treatment options, access resources, and communicate with medical providers. Online Patient Navigators often provide support through phone calls, emails, or secure messaging systems, making healthcare more accessible and less overwhelming. Their goal is to improve patient outcomes by ensuring individuals receive timely care and understand their healthcare journey.

What is the difference between Online Patient Navigator vs Patient Advocate?

AspectOnline Patient NavigatorPatient Advocate
CredentialsCertifications in healthcare navigation, patient support, or related fieldsCertifications vary; often includes healthcare or legal advocacy training
Work EnvironmentRemote, online platforms, healthcare organizationsHospitals, clinics, legal settings, community organizations
Employer & IndustryHospitals, insurance companies, telehealth servicesHealthcare facilities, legal aid organizations, community groups

Online Patient Navigators primarily work remotely to guide patients through healthcare processes using digital tools, focusing on coordination and information. Patient Advocates may work in person or remotely, representing and supporting patients in healthcare or legal matters. Both roles require strong communication skills and healthcare knowledge, but Online Patient Navigators are more focused on digital navigation within healthcare systems.

What cities are hiring for Online Patient Navigator jobs? Cities with the most Online Patient Navigator job openings:
What are the most commonly searched types of Patient Navigator jobs? The most popular types of Patient Navigator jobs are:
What states have the most Online Patient Navigator jobs? States with the most job openings for Online Patient Navigator jobs include:
Online Patient Navigator jobs near you
PATIENT NAVIGATOR

PATIENT NAVIGATOR

Comprehensive Community Health Centers, Inc.

Glendale, CA • On-site

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

PATIENT NAVIGATOR JOB SUMMARY
Patient Navigators work closely with patients, develop trust and support patients while they learn to self-navigate their health information online. Patient Navigator will be responsible for directing patients to resources and manage information.
PATIENT NAVIGATOR ESSENTIAL DUTIES AND RESPONSIBILITIES
Patient Portal - MU 1&2
  • Assist patients with electronic access to their health information online and on demand
  • Run daily reports using computer systems to track patients they have assisted
  • Assist patients with the initial log in process and provide overview of the portal features
  • Train patients on how to send messages to the clinics
  • Assist patients over the phone who may have issues navigating through the portal ? Deactivate portal account (patient turns 12 years old)

New Patient Coordination
  • Make phone call according to a defined protocol to all new patient to address the following items:
  1. Welcome patient and confirm appointment
  2. Provide appropriate directions / parking instructions
  3. Insurance questions
  4. Instruct to bring appropriate paperwork to the first visit
  • Greet new patients and present new patient educational materials, introducing all services offered at CCHC
  • Schedule patients for a dental or optometry initial visit if patient has never had a dental or eye exam (depending on coverage or can pay for service out of pocket)
  • Assist patients to complete registration forms and enrollment in Family PACT or hand them over to Covered CA coordinator
  • Capture referral source - how did they hear about CCHC, why did they choose CCHC for their care? This data can be used to strengthen marketing/outreach efforts in the community and help direct efforts to develop partnerships with the private sector or nonprofits/community organizations
  • Call patients after their initial visit to inquire on their satisfaction and remind them of their next appointment. Log new patient complaints and look for trends and recommend solutions

Existing Patient Coordination
  • Collect Patient Satisfaction Surveys
  • Ensure waiting room, triage, exam rooms and MA work areas are stockpiled with appropriate health education and marketing materials

Outreach
  • Call and send welcome packets to new HMO patients assigned to our PCP ? Processing PIP applications for patients

Requirements
PATIENT NAVIGATOR EDUCATION AND EXPERIENCE
  • High school diploma or equivalent; Associate Degree preferred
  • Computer Literate with competency in Microsoft Office; Web Online skills • Prior experience with HIPAA regulations preferred.
  • 2 years experience in Customer Service required preferably in Medical Field
  • Must be Bilingual in English and Spanish.

PATIENT NAVIGATOR PAY RATE: $21/hr
PATIENT NAVIGATOR BENEFITS:
  • Medical, Dental and Vision - 100% paid by Employer
  • Life Insurance and Accidental Dismemberment - 100% paid by Employer
  • Paid Holidays
  • Paid Time Off
  • Wellness Day Off
  • 401(k) and 401(k) matching
  • Flexible Spending Account
  • Fringe
  • Supplemental Insurance

We are committed to providing equal employment opportunities to all applicants, including those with arrest or conviction records. In accordance with the ULAC Fair Chance Ordinance, we will not inquire about or consider criminal history until after a candidate has received a copy of their background check report. All applicants will be evaluated based on their qualifications and ability to perform the essential functions of the job. For more information, please refer to LA County Fair Chance Hiring .
Salary Description
$21/hr

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