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Overnight Call Center Representative Jobs in Raleigh, NC

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

  • Medical

  • PTO

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

  • Medical

  • PTO

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

Aqua

Contact Center Representative (Temp to Hire)

Cary, NC · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are hiring Contact Center Representatives on a temp to hire basis for our 9/14 training class ... The role involves handling inbound customer calls in a fastpaced, high-call-volume environment and ...

Aquaamerica

Contact Center Representative (Temp to Hire)

Cary, NC · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are hiring Contact Center Representatives on a temp to hire basis for our 9/14 training class ... The role involves handling inbound customer calls in a fastpaced, high-call-volume environment and ...

Ampcus

Call Center Customer Service Professional - IV

Cary, NC · On-site

$15.75 - $20.50/hr

Call Center Customer Service Professional - IV Job Location: Cary, NC Shifts and Hours: * Day Shift: 7:30 AM - 3:30 PM * Swing Shift: 3:30 PM - 12:00 AM * Midnight Shift: 12:00 AM - 8:00 AM Role ...

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Overnight Call Center Representative information

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How much do overnight call center representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for overnight call center representative in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is an overnight call center representative?

An Overnight Call Center Representative handles customer inquiries, support requests, or service issues during nighttime hours. They assist customers via phone, email, or chat, ensuring a smooth customer experience outside regular business hours. This role often requires excellent communication skills, problem-solving abilities, and the ability to work independently. Representatives may work in industries like customer service, healthcare, or technical support. The goal is to provide timely assistance and maintain company standards for customer satisfaction.

What are the key skills and qualifications needed to thrive as an overnight call center representative?

Thriving as an Overnight Call Center Representative requires strong communication skills, active listening, and problem-solving abilities, often paired with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call handling systems, and basic computer proficiency are typically necessary for this role. Patience, resilience, and the ability to work independently during late hours are standout soft skills. These qualities are crucial for efficiently assisting customers while maintaining service quality and meeting performance targets during overnight shifts.

What type of work schedule and team environment can I expect as an overnight call center representative?

Overnight Call Center Representatives usually work late evening, overnight, or early morning shifts, often following a fixed or rotating schedule, depending on company needs. You will likely be part of a smaller, tightly-knit team covering nontraditional hours, with managers or team leads available for support. Collaboration primarily occurs online or through internal communication tools since fewer staff members are on-site. While the pace can vary, representatives often enjoy a quieter environment with the chance to handle a variety of customer inquiries. This unique schedule may also offer differential pay, flexible hours, and opportunities for advancement into supervisor or training roles.

What are the most commonly searched types of Call Center Representative jobs in Raleigh, NC?

The most popular types of Call Center Representative jobs in Raleigh, NC are:

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For Overnight Call Center Representative jobs in Raleigh, NC, the most frequently searched job titles are:

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Overnight Call Center Representative jobs near you

Bilingual Contact Center Representative II (Raleigh)

Latino Credit Union

Raleigh, NC • On-site

$17.80 - $20/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Job Type
Full-time
Description
LCCU is hiring!
Your Contribution:
The Contact Center Representative II provides quality, electronic and phone service to members, including providing account information and processing account changes. The VC Representative performs a wide range of duties, possesses ample product knowledge and assists members with all services related to accounts.
As a vital member of the LCCU team, your responsibilities include the following:
  • Member Service: Provides a positive member experience by providing quality service in offering solutions based on member needs.
  • Greets members in a courteous, professional manner, providing prompt, accurate, and efficient service over the phone and through the credit union's electronic channels.
  • Handles establishment of new membership, opens accounts, resolves member issues and requests according to credit union policies and procedures.
  • Supports varied remote communication channels including online chat, requests through online access portals, telephone, email and any other available channels.
  • Promotes products and makes recommendations to members based on needs identified.
  • Learns and applies LCCU service model concepts consistently in interactions with members.
  • Maintains comprehensive knowledge of all credit union products and services, including deposit accounts, loans and promotional products and services.

Account Opening & Maintenance:
  • Handles a wide range of transactions, including account transfers, wire transfers and payments.
  • Researches and resolves account problems, including checking reconciliations, and errors in transactions.
  • Assists members with ordering new cards, issues with online access, account closures and transfers.
  • Performs account and ATM/Debit card maintenance.
  • Educates members on how to access services available through electronic channels.

Administration:
  • Complete full range of member-related administrative procedures, including retention of records.
  • Stays up-to-date and proficient in member service areas including changes in processes and systems.
  • Maintains records, files paperwork, scans documents, and performs other clerical duties as needed
  • Participates in community events.
  • Moves to and changes branches within the region as required.
  • Completes required training.
  • Performs other duties as assigned.

Job Duties and Responsibilities under Bank Secrecy Act:
  • Recognize and report suspicious practices as required.
  • Successfully complete required annual compliance training courses (BSA/Identity Theft).

Automatic Salary Growth: Employees will receive a salary increase every four months based solely on their permanence in the position, with no performance review required.
Requirements
Curious about joining our LCCU team? Here's what you'll need to bring along:
  • High School diploma or GED equivalent.
  • A minimum of 6 months in customer service and 6 months in a call center environment or 6 months in the financial industry.
  • Excellent verbal and written communication skills in English and Spanish.
  • Aptitude for building relationships and trust and maintaining professionalism in interactions with members and colleagues.
  • Ability to perform efficiently in a fast-paced, multi-task environment.
  • Proficiency in Microsoft Office and other computer software.

LCCU is the perfect fit for you if:
  • You are motivated to learn and grow into the best version of your professional and personal self.
  • Your core values resonate with pursuing meaningful results to make a positive difference in your community.
  • You thrive in an environment with team members who work from the heart. With employees from 20 different countries, we are a fun and multicultural team that comes together to embrace and learn from our differences. Organizational initiatives are constant.

What does LCCU have to offer you?
We provide a challenging and friendly work environment as well as a competitive salary and benefits package, including an employer-paid medical insurance plan, 401(k) plan (with a substantial company match), employer-paid life and disability plan, and generous paid time off to maintain a healthy work/life balance.
We foster a culture that incites creativity, encourages collaboration, and provides the opportunity for our employees to be their best and build their careers. Don't wait! Come and experience the purpose that comes with being part of the movement towards a stronger, more inclusive community.
Apply Now!
To learn more about Latino Community Credit Union visit our webpage, www.latinoccu.org , and to view available opportunities, please visit the Careers section.
Latino Community Credit Union is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Salary Description
$17.80-$20.00

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