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Evening Call Center Representative Jobs in Raleigh, NC

Avcend

Call Center Representative

Cary, NC · On-site

$20.40/hr

Call Center Representative Client: McKesson Pay Rate: $20.40/hour on W2 Duration: 3-month contract (Temp-to-Perm based on performance and attendance) Work Location: Onsite - 11800 Weston Parkway ...

Avcend

Call Center representative

Cary, NC · On-site

$20/hr

The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer ...

Ultimate LLC

Bilingual Call Center Rep.

Raleigh, NC · On-site

$19 - $21/hr

Ultimate Staffing is seeking experienced Bilingual Call Center Representatives for an immediate opening in Raleigh, NC (Capital Blvd area near Beltline). HOURS: Monday - Friday, 8 hour shift between ...

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SPECTRUM

Call Center Representative

Morrisville, NC · On-site

$20/hr

As a Customer Service Representative with a focus on Video Repair, you will use your communication ... call center * Technical Skills: MS Office, computer skills, typing * Skills: Communication ...

MDS Communications

Call Center Representative

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

Ultimate LLC

Call Center Representative

Raleigh, NC · On-site

$19 - $21/hr

Positive Attitude High degree of professionalism Minimum of 2 years Call Center experience Computer proficiency with MS Office i.e. Outlook, Word, etc. All qualified applicants will receive ...

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All JobsEvening Call Center Representative JobsEvening Call Center Representative Jobs in Raleigh, NC

Evening Call Center Representative information

See Raleigh, NC salary details

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How much do evening call center representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for evening call center representative in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is an evening call center representative?

Evening Call Center Representatives are customer service professionals who handle incoming or outgoing calls for a company during evening hours, typically after regular business hours. Their primary responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information about products or services. They may work for various industries, such as telecommunications, healthcare, finance, or retail, and are essential for providing support to customers who need assistance outside of standard daytime shifts. Strong communication skills, patience, and the ability to work independently are key qualities for this role.

What are the key skills and qualifications needed to thrive as an evening call center representative?

To thrive as an Evening Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and data entry tools is often required. Outstanding active listening, patience, and the ability to remain calm under pressure are crucial soft skills for this role. These skills and qualities are essential to ensure effective customer service, resolve issues efficiently, and maintain a positive company image during off-peak hours.

What are some common challenges faced by evening call center representatives and how can they be managed?

Evening Call Center Representatives often encounter challenges such as handling high call volumes during peak hours, addressing customer issues that may arise after regular business hours, and maintaining energy and focus during late shifts. To manage these challenges, it's important to practice effective time management, take scheduled breaks, and utilize available support from supervisors and team leads. Building strong communication skills and staying adaptable also help representatives resolve customer concerns efficiently while maintaining a positive attitude, even during demanding periods.

What are the most commonly searched types of Call Center Representative jobs in Raleigh, NC?

The most popular types of Call Center Representative jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Evening Call Center Representative jobs?

Cities near Raleigh, NC with the most Evening Call Center Representative job openings:

Evening Call Center Representative jobs near you
Infographic showing various Evening Call Center Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 21% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,217 per year, or $17.4 per hour.

Call Center Representative

Avcend

Cary, NC • On-site

$20.40/hr

Contractor

Re-posted 26 days ago

Job description

Job Title: Call Center Representative
Client: McKesson
Pay Rate: $20.40/hour on W2
Duration: 3-month contract (Temp-to-Perm based on performance and attendance)
Work Location: Onsite – 11800 Weston Parkway, Cary, NC
 

Work Schedule:

  • Regular Shift: 11:30 AM – 8:00 PM, Monday–Friday or Tuesday–Saturday
  • Rotating Saturdays: Once per month (weekday off provided)
  • Training Schedule: Onsite, 9:00 AM – 6:00 PM for 3–6 weeks
 

Job Summary:
The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer inquiries. This role requires strong communication skills, empathy when speaking with patients, and attention to detail.

Key Responsibilities:

  • Handle inbound and outbound pharmacy-related calls
  • Schedule medication refills and deliveries
  • Answer patient questions and route calls to clinical teams when needed
  • Update patient profiles and document call notes accurately
  • Verify insurance and payment information
  • Identify and report adverse events and product complaints

Required Qualifications:

  • Minimum 1 year of recent call center experience
  • Excellent verbal and written communication skills
  • Professional phone etiquette with strong customer service skills
  • Ability to show empathy when speaking with patients
  • Basic computer skills (Microsoft applications)

Preferred Qualifications:

  • Pharmacy or healthcare call center experience
  • Medical office experience or medical terminology knowledge

Additional Notes:

  • Training and work are fully onsite
  • Good attendance is very important
  • Cell phone usage is not permitted at the desk
  • Onsite gym available
  • Holidays off (unpaid)