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Evening Call Center Representative Jobs in Raleigh, NC

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

  • Medical

  • PTO

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

  • Medical

  • PTO

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

Aqua

Contact Center Representative (Temp to Hire)

Cary, NC · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are hiring Contact Center Representatives on a temp to hire basis for our 9/14 training class ... The role involves handling inbound customer calls in a fastpaced, high-call-volume environment and ...

Aquaamerica

Contact Center Representative (Temp to Hire)

Cary, NC · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are hiring Contact Center Representatives on a temp to hire basis for our 9/14 training class ... The role involves handling inbound customer calls in a fastpaced, high-call-volume environment and ...

Ampcus

Call Center Customer Service Professional - IV

Cary, NC · On-site

$15.75 - $20.50/hr

Call Center Customer Service Professional - IV Job Location: Cary, NC Shifts and Hours: * Day Shift: 7:30 AM - 3:30 PM * Swing Shift: 3:30 PM - 12:00 AM * Midnight Shift: 12:00 AM - 8:00 AM Role ...

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All JobsEvening Call Center Representative JobsEvening Call Center Representative Jobs in Raleigh, NC

Evening Call Center Representative information

See Raleigh, NC salary details

$10

$17

$24

How much do evening call center representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for evening call center representative in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is an evening call center representative?

Evening Call Center Representatives are customer service professionals who handle incoming or outgoing calls for a company during evening hours, typically after regular business hours. Their primary responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information about products or services. They may work for various industries, such as telecommunications, healthcare, finance, or retail, and are essential for providing support to customers who need assistance outside of standard daytime shifts. Strong communication skills, patience, and the ability to work independently are key qualities for this role.

What are the key skills and qualifications needed to thrive as an evening call center representative?

To thrive as an Evening Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and data entry tools is often required. Outstanding active listening, patience, and the ability to remain calm under pressure are crucial soft skills for this role. These skills and qualities are essential to ensure effective customer service, resolve issues efficiently, and maintain a positive company image during off-peak hours.

What are some common challenges faced by evening call center representatives and how can they be managed?

Evening Call Center Representatives often encounter challenges such as handling high call volumes during peak hours, addressing customer issues that may arise after regular business hours, and maintaining energy and focus during late shifts. To manage these challenges, it's important to practice effective time management, take scheduled breaks, and utilize available support from supervisors and team leads. Building strong communication skills and staying adaptable also help representatives resolve customer concerns efficiently while maintaining a positive attitude, even during demanding periods.

What are the most commonly searched types of Call Center Representative jobs in Raleigh, NC?

The most popular types of Call Center Representative jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Evening Call Center Representative jobs?

Cities near Raleigh, NC with the most Evening Call Center Representative job openings:

Evening Call Center Representative jobs near you
Infographic showing various Evening Call Center Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 21% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,217 per year, or $17.4 per hour.

Bilingual Contact Center Representative II (Raleigh)

Latino Credit Union

Raleigh, NC • On-site

$17.80 - $20/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Job Type
Full-time
Description
LCCU is hiring!
Your Contribution:
The Contact Center Representative II provides quality, electronic and phone service to members, including providing account information and processing account changes. The VC Representative performs a wide range of duties, possesses ample product knowledge and assists members with all services related to accounts.
As a vital member of the LCCU team, your responsibilities include the following:
  • Member Service: Provides a positive member experience by providing quality service in offering solutions based on member needs.
  • Greets members in a courteous, professional manner, providing prompt, accurate, and efficient service over the phone and through the credit union's electronic channels.
  • Handles establishment of new membership, opens accounts, resolves member issues and requests according to credit union policies and procedures.
  • Supports varied remote communication channels including online chat, requests through online access portals, telephone, email and any other available channels.
  • Promotes products and makes recommendations to members based on needs identified.
  • Learns and applies LCCU service model concepts consistently in interactions with members.
  • Maintains comprehensive knowledge of all credit union products and services, including deposit accounts, loans and promotional products and services.

Account Opening & Maintenance:
  • Handles a wide range of transactions, including account transfers, wire transfers and payments.
  • Researches and resolves account problems, including checking reconciliations, and errors in transactions.
  • Assists members with ordering new cards, issues with online access, account closures and transfers.
  • Performs account and ATM/Debit card maintenance.
  • Educates members on how to access services available through electronic channels.

Administration:
  • Complete full range of member-related administrative procedures, including retention of records.
  • Stays up-to-date and proficient in member service areas including changes in processes and systems.
  • Maintains records, files paperwork, scans documents, and performs other clerical duties as needed
  • Participates in community events.
  • Moves to and changes branches within the region as required.
  • Completes required training.
  • Performs other duties as assigned.

Job Duties and Responsibilities under Bank Secrecy Act:
  • Recognize and report suspicious practices as required.
  • Successfully complete required annual compliance training courses (BSA/Identity Theft).

Automatic Salary Growth: Employees will receive a salary increase every four months based solely on their permanence in the position, with no performance review required.
Requirements
Curious about joining our LCCU team? Here's what you'll need to bring along:
  • High School diploma or GED equivalent.
  • A minimum of 6 months in customer service and 6 months in a call center environment or 6 months in the financial industry.
  • Excellent verbal and written communication skills in English and Spanish.
  • Aptitude for building relationships and trust and maintaining professionalism in interactions with members and colleagues.
  • Ability to perform efficiently in a fast-paced, multi-task environment.
  • Proficiency in Microsoft Office and other computer software.

LCCU is the perfect fit for you if:
  • You are motivated to learn and grow into the best version of your professional and personal self.
  • Your core values resonate with pursuing meaningful results to make a positive difference in your community.
  • You thrive in an environment with team members who work from the heart. With employees from 20 different countries, we are a fun and multicultural team that comes together to embrace and learn from our differences. Organizational initiatives are constant.

What does LCCU have to offer you?
We provide a challenging and friendly work environment as well as a competitive salary and benefits package, including an employer-paid medical insurance plan, 401(k) plan (with a substantial company match), employer-paid life and disability plan, and generous paid time off to maintain a healthy work/life balance.
We foster a culture that incites creativity, encourages collaboration, and provides the opportunity for our employees to be their best and build their careers. Don't wait! Come and experience the purpose that comes with being part of the movement towards a stronger, more inclusive community.
Apply Now!
To learn more about Latino Community Credit Union visit our webpage, www.latinoccu.org , and to view available opportunities, please visit the Careers section.
Latino Community Credit Union is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Salary Description
$17.80-$20.00

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