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Overnight Call Center Agent Jobs (NOW HIRING)

Call Center Agent

Alpharetta, GA ยท On-site

$14.75 - $19.25/hr

Call Center Agent We are seeking a professional and customer-focused Call Center Agent to handle inbound and outbound customer calls, resolve inquiries, provide product and service information, and ...

CALL CENTER AGENT

Amarillo, TX ยท On-site

$13.75 - $18/hr

Call Center Agent JOB CLASS NUMBER: CLR077 PAY GRADE: G03 FLSA STATUS: non-exempt BUSINESS UNIT NAME: Utility Billing REPORTS TO: Call Center Supervisor/ Utility Billing Manager SUPERVISORY WORK:

Call Center Agent

Miami, FL ยท On-site

$33K - $50K/yr

Call Center Agent Location: Miami, FL Salary: $33,000 - $50,000 Are you ready to embark on an exciting journey where your communication skills and passion for customer service can shine? Capital NYC ...

Call Center Agent

Lawrence, MA ยท On-site

$15.75 - $20.75/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

Call Center Agent

Aspen, CO ยท On-site

$18.25 - $23.75/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

Call Center Agent

Aspen, CO ยท On-site

$18.25 - $23.75/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

Call Center Agent

Raleigh, NC ยท On-site

$14.50 - $19.25/hr

Call Center Agent NCMMIS is in search of 12 Call Center Agent. Labor Category - Customer Service Agent. Temporary Position (possible conversion to CSRA). Possible shift work. Selection based upon ...

Call Center Agent

Boston, MA ยท On-site

$16.25 - $21.50/hr

Call Center Agent At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand. We are ...

Call Center Agent

Boston, MA ยท On-site

$16.25 - $21.50/hr

Call Center Agent At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand. We are ...

Be Seen First

Pay: $17.00 - $20.00 per hour Call Center Agent As a Call Center Agent, you will serve as the initial point of contact for customers, addressing their inquiries via phone, chat, or email. -- Your ...

Call Center Agent

Houston, TX ยท On-site

$14.25 - $18.75/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

Call Center Agent

South Jordan, UT ยท On-site

$14.25 - $18.75/hr

Call Center Agent*South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You ...

Call Center Agent

Bay City, MI ยท On-site

$14 - $18.25/hr

Call Center Agent Location: Bay City, MI, 48708 Job Overview We are seeking a motivated and customer-focused Call Center Agent to join our team in Bay City, MI. The ideal candidate will be ...

Call Center Agent

Atlanta, GA ยท On-site

$14.50 - $19/hr

Call Center Agent Location; Remote Job Overview: As a Call Center Agent at AYS Inc, you will be responsible for handling incoming and outgoing calls from customers and providing them with excellent ...

Call Center Agent

South Jordan, UT ยท On-site

$14.25 - $18.75/hr

Call Center Agent*South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You ...

Call Center Agent

Austin, TX ยท On-site

$14.75 - $19.50/hr

Call Center Agent Location: Austin, TX Job Type: Full-time Job Summary: We are seeking a dedicated and motivated Call Center Agent to join our dynamic team. In this role, you will be the frontline ...

Showing results 41-60

Overnight Call Center Agent information

See salary details

$10

$17

$25

How much do overnight call center agent jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for overnight call center agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is an overnight call center agent?

Overnight call center agents are customer service professionals who work during nighttime hours, typically outside of standard business times. Their primary responsibilities include answering customer inquiries, resolving issues, and providing support via phone, email, or chat while most other staff are off duty. These agents are essential for businesses that offer 24/7 support or serve customers in different time zones. They often need to handle urgent or emergency calls and must be comfortable working non-traditional hours. Strong communication skills and the ability to remain alert and focused during late shifts are crucial for success in this role.

What are the key skills and qualifications needed to thrive as an overnight call center agent, and why are they important?

To thrive as an Overnight Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is essential. Patience, resilience, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities ensure efficient issue resolution, maintain customer satisfaction, and support the unique demands of overnight shifts.

What are some common challenges faced by overnight call center agents, and how can they be managed?

Overnight call center agents often face challenges such as managing fatigue, staying alert during non-traditional hours, and handling a higher volume of urgent or emergency calls. To cope, agents can maintain a consistent sleep schedule, take regular breaks, and use workplace resources like wellness programs. Many teams also foster a supportive environment by encouraging collaboration and check-ins during shifts, which helps agents stay engaged and reduce stress.

What cities are hiring for Overnight Call Center Agent jobs?

Cities with the most Overnight Call Center Agent job openings:

What are the most commonly searched types of Call Center Agent jobs?

The most popular types of Call Center Agent jobs are:

What states have the most Overnight Call Center Agent jobs?

States with the most job openings for Overnight Call Center Agent jobs include:

Call Center Agent

Ova Technologies

Alpharetta, GA โ€ข On-site

$14.75 - $19.25/hr

Other

Medical, PTO

Re-posted 3 days ago


Job description

Call Center Agent

We are seeking a professional and customer-focused Call Center Agent to handle inbound and outbound customer calls, resolve inquiries, provide product and service information, and ensure a positive customer experience. The ideal candidate will possess excellent communication skills, problem-solving abilities, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Answer incoming customer calls and respond to inquiries professionally.
  • Make outbound calls for customer follow-ups, surveys, or sales support activities.
  • Resolve customer complaints and provide appropriate solutions.
  • Accurately document customer interactions in CRM or call management systems.
  • Provide information regarding products, services, billing, and company policies.
  • Escalate complex customer issues to the appropriate department.
  • Meet individual and team performance targets, including call quality and productivity metrics.
  • Maintain customer confidentiality and data security.
  • Follow company procedures and customer service standards.
  • Participate in training and continuous improvement initiatives.
Required Qualifications
  • High School Diploma or equivalent required.
  • Associate's or Bachelor's degree preferred.
  • 1+ year of experience in a call center, customer service, or support role preferred.
  • Basic computer and data entry skills.
Required Skills
  • Excellent verbal and written communication skills.
  • Strong customer service orientation.
  • Active listening skills.
  • Problem-solving and conflict resolution abilities.
  • Ability to multitask and work under pressure.
  • Time management and organizational skills.
  • Proficiency in Microsoft Office applications.
  • Ability to work flexible shifts if required.
Preferred Skills
  • Experience with CRM software (Salesforce, Zendesk, Freshdesk, HubSpot).
  • Knowledge of call center technologies and ticketing systems.
  • Experience handling high call volumes.
Key Competencies
  • Customer Focus
  • Professionalism
  • Patience and Empathy
  • Teamwork
  • Adaptability
  • Attention to Detail
  • Accountability
Benefits
  • Competitive Salary
  • Health Insurance
  • Paid Time Off
  • Incentive Programs
  • Employee Training and Development
  • Career Advancement Opportunities
Working Conditions
  • Office-based, Remote, or Hybrid work environment.
  • May require evening, weekend, or holiday shifts.
  • Fast-paced environment with performance metrics and call volume targets.