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Overnight Call Center Agent Jobs (NOW HIRING)

City of Amarillo Texas

CALL CENTER AGENT

Amarillo, TX · On-site

$13.72/hr

JOB TITLE: Call Center Agent JOB CLASS NUMBER: CLR077 PAY GRADE: G03 FLSA STATUS: non-exempt BUSINESS UNIT NAME: Utility Billing REPORTS TO: Call Center Supervisor/ Utility Billing Manager ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT

$14.25 - $18.75/hr

Call Center Agent* South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You ...

Horizon Point Marketing

Call Center Agent

Phoenix, AZ

$15 - $19.50/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

Capital NYC

Call Center Agent

Miami, FL

$33K - $50K/yr

Call Center Agent Location: Miami, FL Salary: $33,000 - $50,000 Are you ready to embark on an exciting journey where your communication skills and passion for customer service can shine? Capital NYC ...

Biz Voice Boost

Call Center Agent

Austin, TX

$14.75 - $19.50/hr

Call Center Agent Location: Austin, TX Job Type: Full-time Job Summary: We are seeking a dedicated and motivated Call Center Agent to join our dynamic team. In this role, you will be the frontline ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT · On-site

$14.25 - $18.75/hr

Call Center Agent* South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT

$14.25 - $18.75/hr

Call Center Agent*South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT

$14.25 - $18.75/hr

Call Center Agent*South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You ...

Alphabe Insight

Call Center Agent

Columbus, OH

$14 - $18.50/hr

Call Center Agent Full-time Compensation: USD 3,700 - USD 4,350 - monthly Company Description Born out of a passion for outstanding customer service and a commitment to innovation, Biz Voice Boost ...

AYS

Call Center Agent

Atlanta, GA · Remote

$14.50 - $19/hr

Call Center Agent Location; Remote Job Overview: As a Call Center Agent at AYS Inc, you will be responsible for handling incoming and outgoing calls from customers and providing them with excellent ...

Alphabe Insight

Call Center Agent

Holland, OH

$13 - $17/hr

Call Center Agent At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients' unique needs. Based in Tampa, FL, our team is dedicated to ...

Alphabe Insight

Call Center Agent

Oklahoma City, OK

$14 - $18.25/hr

Call Center Agent At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients' unique needs. Based in Tampa, FL, our team is dedicated to ...

Petaluma Health Center

Call Center Agent

Petaluma, CA

$23.50/hr

Call Center Agent delivers exceptional patient customer service through all channels of support over the phone. Call Center Agent is responsible for promptly answering calls, scheduling appointments ...

Wolfe Eye Clinic

Call Center Agent

Marshalltown, IA · On-site

$14 - $18.25/hr

Call Center Agent Join the TEAM that generations of Iowans have trusted to provide a higher standard of eye-care excellence! In medical practice since 1919, Wolfe Eye Clinic is a multi-specialty ...

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How much do overnight call center agent jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for overnight call center agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What are overnight call center agents?

Overnight call center agents are customer service professionals who work during nighttime hours, typically outside of standard business times. Their primary responsibilities include answering customer inquiries, resolving issues, and providing support via phone, email, or chat while most other staff are off duty. These agents are essential for businesses that offer 24/7 support or serve customers in different time zones. They often need to handle urgent or emergency calls and must be comfortable working non-traditional hours. Strong communication skills and the ability to remain alert and focused during late shifts are crucial for success in this role.

What are the key skills and qualifications needed to thrive as an Overnight Call Center Agent, and why are they important?

To thrive as an Overnight Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is essential. Patience, resilience, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities ensure efficient issue resolution, maintain customer satisfaction, and support the unique demands of overnight shifts.

What are some common challenges faced by overnight call center agents, and how can they be managed?

Overnight call center agents often face challenges such as managing fatigue, staying alert during non-traditional hours, and handling a higher volume of urgent or emergency calls. To cope, agents can maintain a consistent sleep schedule, take regular breaks, and use workplace resources like wellness programs. Many teams also foster a supportive environment by encouraging collaboration and check-ins during shifts, which helps agents stay engaged and reduce stress.
What cities are hiring for Overnight Call Center Agent jobs? Cities with the most Overnight Call Center Agent job openings:
What are the most commonly searched types of Call Center Agent jobs? The most popular types of Call Center Agent jobs are:
What states have the most Overnight Call Center Agent jobs? States with the most job openings for Overnight Call Center Agent jobs include:
Overnight Call Center Agent jobs near you
CALL CENTER AGENT

CALL CENTER AGENT

City of Amarillo Texas

Amarillo, TX • On-site

$13.72/hr

Full-time

Posted 26 days ago

City Of Amarillo rating

7.5

Company rating: 7.5 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

403rd of 648 rated public administrative organizations

Job description

JOB TITLE:
Call Center Agent
JOB CLASS NUMBER:
CLR077
PAY GRADE:
G03
FLSA STATUS:
non-exempt
BUSINESS UNIT NAME:
Utility Billing
REPORTS TO:
Call Center Supervisor/ Utility Billing Manager
SUPERVISORY WORK:
No
STARTING PAY:
$13.72/hr.
SUMMARY
Under the direct supervision of the Call Center Supervisor, a Call Center Agent is an individual who works closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Agent may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
To be a successful Call Center Agent, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
ESSENTIAL RESPONSIBILITIES
  • Answers or makes calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responds efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engages in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Builds lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizes software, databases, scripts, and tools appropriately.
  • Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service.
  • Takes part in training and other learning opportunities to expand knowledge of company and position.
  • Adheres to all company policies and procedures.

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MINIMUM REQUIREMENTS
  • High School Diploma or equivalent.
  • More education or experience may be preferred.
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

KNOWLEDGE, SKILLS, AND ABILITIES.
  • Understanding of company products, services, and policies.
  • Proficiency with computers, especially with CRM software, and strong typing skills.
  • Ability to ask prying questions and diffuse tense situations.
  • Strong time management and decision-making skills.
  • Adaptability and accountability.
  • Fluency in multiple languages may be desired. Working knowledge of customer service techniques, database systems, web-based systems, and billing systems
  • Ability to deal effectively with others in a courteous manner.
  • Ability to speak in a clear and concise manner.
  • Ability to operate a variety of office equipment.
  • Ability to ask appropriate questions to obtain necessary information.
  • Ability to make sound judgments regarding customer issues.
  • Ability to apply and calculate various rates associated with City services.
  • Ability to operate a personal computer.
  • Ability to understand and operate a variety of computer programs simultaneously.
  • Ability to cope with heavy public traffic both in person and by phone with constant interruptions.
  • Ability to multi-task.

ADA PROFILE
Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this position. While performing the duties of this Job, the employee is required to exert up to 10 pounds of force occasionally, and/or up to 5 pounds of force frequently, and/or up to 5 pounds of force constantly to move objects. The employee is also required to balance, crouch, feel, finger, handle, pull, push, reach, speak, stand, stoop, talk, see, and walk. Also requires the ability to make rational decisions and preform repetitive motions.
WORK ENVIRONMENT
Will work Monday-Friday, 8am to 5pm.
The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state, and local law.
The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case-by-case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.
The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state and local law.
The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case by case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.

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