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Overnight Call Center Agent Jobs (NOW HIRING)

Milan Institute

Call Center Agent

$15.25 - $20.25/hr

Call Center Agent We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries ...

Outdoor Adventures, Inc.

Call Center Agent

Bay City, MI · On-site

$13.75 - $18.25/hr

Call Center Agent Location: Bay City, MI, 48708 Job Overview We are seeking a motivated and customer-focused Call Center Agent to join our team in Bay City, MI. The ideal candidate will be ...

A.D.S.

Be Seen First

Call Center Agent

San Bernardino, CA

$17 - $20/hr

Pay: $17.00 - $20.00 per hour Call Center Agent As a Call Center Agent, you will serve as the initial point of contact for customers, addressing their inquiries via phone, chat, or email. -- Your ...

ADS

Call Center Agent

San Bernardino, CA · On-site

$17 - $20/hr

Pay: $17.00 - $20.00 per hour Call Center Agent As a Call Center Agent, you will serve as the initial point of contact for customers, addressing their inquiries via phone, chat, or email. -- Your ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Swift7 Consultants

Call Center Agent

Dallas, TX · On-site

$15 - $19.50/hr

Call Center Agent Swift7 Consultants is seeking a motivated and detail-oriented Call Center Agent to join our growing team in Dallas, TX. In this role, you will serve as the primary point of contact ...

Outdoor Adventures

Call Center Agent

Bay City, MI · On-site

$12.50 - $16.50/hr

Call Center Agent Location: Bay City, MI, 48708 Job Overview We are seeking a motivated and customer-focused Call Center Agent to join our team in Bay City, MI. The ideal candidate will be ...

Remote Recruitment

Call Centre Agent

$15.25 - $20.25/hr

Call Centre Agent Remote Recruitment is hiring a Call Centre Agent for a UK-based employer, fully remote from South Africa. You will be the first voice UK customers hear, handling inbound calls end ...

Entertainment Travel Associates

Call Center Agent

Aspen, CO · On-site

$18.25 - $23.75/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

At Your School (AYS, Inc.)

Call Center Agent

$15.25 - $20.25/hr

Call Center Agent Atlanta, Georgia, United States Position: Call Center Agent Location: Remote Job Overview: As a Call Center Agent at AYS Inc, you will be responsible for handling incoming and ...

Biz Voice Boost

Call Center Agent

Austin, TX · On-site

$14.75 - $19.50/hr

Call Center Agent Location: Austin, TX Job Type: Full-time Job Summary: We are seeking a dedicated and motivated Call Center Agent to join our dynamic team. In this role, you will be the frontline ...

Outdoor Adventures

Call Center Agent

Bay City, MI · On-site

$14 - $18.25/hr

Call Center Agent Location: Bay City, MI, 48708 Job Overview We are seeking a motivated and customer-focused Call Center Agent to join our team in Bay City, MI. The ideal candidate will be ...

Eyouth

call center agent

$15.25 - $20.25/hr

Call Center Agent WE - Telecom Egypt Egypt Menofia Remote A senior-level opportunity for an experienced professional to work as call center agent within customer service. The position focuses on ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT · On-site

$14.25 - $18.75/hr

Call Center Agent*South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You ...

Ova Technologies

Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

Call Center Agent We are seeking a professional and customer-focused Call Center Agent to handle inbound and outbound customer calls, resolve inquiries, provide product and service information, and ...

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Overnight Call Center Agent information

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How much do overnight call center agent jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for overnight call center agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is an overnight call center agent?

Overnight call center agents are customer service professionals who work during nighttime hours, typically outside of standard business times. Their primary responsibilities include answering customer inquiries, resolving issues, and providing support via phone, email, or chat while most other staff are off duty. These agents are essential for businesses that offer 24/7 support or serve customers in different time zones. They often need to handle urgent or emergency calls and must be comfortable working non-traditional hours. Strong communication skills and the ability to remain alert and focused during late shifts are crucial for success in this role.

What are the key skills and qualifications needed to thrive as an overnight call center agent, and why are they important?

To thrive as an Overnight Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is essential. Patience, resilience, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities ensure efficient issue resolution, maintain customer satisfaction, and support the unique demands of overnight shifts.

What are some common challenges faced by overnight call center agents, and how can they be managed?

Overnight call center agents often face challenges such as managing fatigue, staying alert during non-traditional hours, and handling a higher volume of urgent or emergency calls. To cope, agents can maintain a consistent sleep schedule, take regular breaks, and use workplace resources like wellness programs. Many teams also foster a supportive environment by encouraging collaboration and check-ins during shifts, which helps agents stay engaged and reduce stress.

What cities are hiring for Overnight Call Center Agent jobs?

Cities with the most Overnight Call Center Agent job openings:

What are the most commonly searched types of Call Center Agent jobs?

The most popular types of Call Center Agent jobs are:

What states have the most Overnight Call Center Agent jobs?

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Overnight Call Center Agent jobs near you

Call Center Agent

Remote

Milan Institute
Colleges, Universities, and Professional Schools • 501 - 1,000 employees
Learn more about Milan Instituteexternal

$15.25 - $20.25/hr

Other

Posted 7 days ago

Milan Institute rating

7.1

Company rating: 7.1 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Call Center Agent

We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, resolve complaints, and provide excellent service. This role requires strong communication skills, problem-solving abilities, and the ability to work in a fast-paced environment.

Responsibilities:

  • Answer incoming calls and respond to customer inquiries professionally.
  • Make outbound calls to follow up with customers, confirm appointments, or provide updates.
  • Provide accurate information regarding products, services, and company policies.
  • Resolve customer complaints efficiently and escalate complex issues when necessary.
  • Maintain a high level of customer satisfaction through positive interactions.
  • Update customer records and document call details in the system.
  • Meet or exceed key performance metrics such as call handling time and customer satisfaction scores.
  • Follow company guidelines and standard operating procedures.

Requirements:

  • Associates Degree or equivalent required.
  • Previous experience in a call center or customer service role preferred.
  • Excellent verbal and written communication skills.
  • Ability to handle a high volume of calls efficiently.
  • Strong problem-solving and active listening skills.
  • Familiarity with CRM software and basic computer proficiency.
  • Ability to work in shifts, including weekends and holidays if required.
  • Patience, empathy, and a customer-first attitude.

This is an exciting opportunity for the right candidate as we offer a competitive salary and room for growth.

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