Outbound Operations Manager Jobs in Toronto, ON (NOW HIRING)

Join Teleperformance - Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Job Role & Profile: Trainer I

Advertised as : Sales Trainer

Location: Toronto Office (Eglinton East)- 100% on site

Reports to: Training Team Leader

Contract: Regular, Full-time

Education: College Diploma / Degree

Travel Requirements: No

For existing vacancy: Yes

About Us

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision-making skills.

• Progressive work environment- If you have skills to prove we have all ladders for you to grow

• Flexible - We believe in results

• Innovative - All ideas matter

• Inclusive - Everyone is Included and everyone wins

We are seeking a proactive Sales Trainer with a robust interest in sales training and a commitment to instructional excellence. The successful applicant will exhibit strong commercial acumen while managing intricate workflows in a fast-paced environment. This role involves leading the design and implementation of training for our Cx and Sales program, focusing on transforming technical expertise into persuasive sales storytelling for our B2B partners.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

• Collaborate with the Training Manager to design and execute curricula for various product offerings, ensuring alignment with specific needs and evolving feature releases.

• Define and document comprehensive educational paths for every role on a quarterly cycle. Integrate industry-leading techniques to boost overall commercial results and business yields.

• Serve as a technical authority for AI-powered marketing solutions, dedicating 80% of efforts to instruction and 20% to operational support, facilitating platform adoption that drives partner success.

• Partner with Sales Analysts to evaluate and report on educational impact, providing data-driven insights to leadership teams and external stakeholders.

• Engage in at least one weekly collaborative sales call to demonstrate real-world application.

• Facilitate two advanced development sessions along with a targeted microlearning module every week.

• Manage the comprehensive induction process for incoming talent cohorts.

• Communicate developmental progress and strategic observations during the weekly market business reviews.

• Conduct detailed evaluations of skills gaps and learning requirements on a quarterly basis.

Job Requirements:

• Minimum of one year experience in instructional delivery within a sales-centric organization, encompassing both inbound and outbound operations.

• Comprehensive understanding of advertising solutions and artificial intelligence product landscapes.

• Demonstrated passion for facilitating high-impact learning sessions in a live classroom environment.

• Superior command of English, with the ability to communicate fluently and idiomatically in both written and verbal forms.

• Advanced public speaking capabilities and presentation proficiency.

• Previous background operating within a highly structured commercial sales framework is preferred.

• Proven track record as an established educator or professional trainer is highly desirable.

• Aptitude for project management and organizational coordination is an asset.

What We Offer

• Base pay - $51,000 CAD per year.

• Established career path supported by self assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

• Robust career path with a full development plan and the opportunity to grow in the organization.

• Paid 4 weeks training, 2 weeks leave.

• Continuous learning through progressive training that is specific to your tenure and skills.

• Competitive salary with incentive programs

• Positive and supportive environment

• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule

• Fixed schedule Monday to Friday, 9 hrs shift from 9 AM to 6 PM.

• Full-time onsite presence required (5 days weekly).

Location

• Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence ("AI") tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations

are available on request for candidates taking part in all aspects of the selection process. Should you be

invited to participate in the selection process we are committed to accommodating you to best meet

your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.