Outbound Operations Manager Jobs in Raleigh, NC (NOW HIRING)

Syneos Health is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.
Every day we perform better because of how we work together, as one team, each the best at what we do. We bring together talented experts across a broad spectrum of business critical corporate functions. Every role plays an essential part in enabling our customers to achieve their goals. Our teams are agile, collaborative, and committed to delivering-for each other, for our customers, and ultimately for the people who rely on the services we support.
Discover what your 25,000 future colleagues already know:
Why Syneos Health
We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
We are committed to building an inclusive culture - where you can authentically be yourself. Central to this is our purpose - Driven to Deliver - which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone's life.
We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.

Job Responsibilities

Job Summary

The Account Development Representative isresponsible forproactivelyidentifying, engaging, and qualifying prospective customers to support Syneos Health's business development strategy. Serving as a critical link between Marketing-generated leads and the Sales organization, this individual contributor role focuses on high-volume outreach, thoughtful needs assessment, and seamless lead handoff. The roleleverages industry insight, data analytics, and effective messaging to cultivate early-stage and later-phase opportunities and inform sales pipeline development through nurturing client relationships.

Core Responsibilities

• Conducts outbound outreach (cold calls, emails, social engagement) toinitiatecontact with decision-makers and influencers atprospective biopharmaceutical organizations.

• Crafts and delivers compelling messages tailored to each target, clearly articulating Syneos Health's unique value proposition and service offerings.

• Executes key campaigns and conferenceactivityto broaden market awareness and deepen engagement.

• Reviews inbound Marketing leads and evaluates fit based on prospect needs, pipeline stage and strength, outsourcing preferences, current/future projects, financial status, and alignment with Syneoscapabilities.

• Leverages multiple tools to conduct high-level needs assessments todetermineopportunity quality and timing.

• Qualifies and transitions well-vetted leads to theappropriate InsideSales or Business Development team members for further engagement and negotiation.

• Maintains detailed, up-to-date documentation of all outreach activities, lead qualification outcomes, and account intelligence within CRM systems (e.g., Salesforce).

• Provides real-time feedback to Sales and Marketing on prospect engagement trends, messaging effectiveness, and areas for strategic refinement.

• Continuously engages prospects through thoughtful follow-up, sharing relevant updates and opportunities tomaintaininterest.

• Partners with Business Insights (BI) andinternal analytics teams to prioritize high-potentialaccounts and refine territory engagement strategies using data and lead-scoring insights.

• Monitors key performance indicators (KPIs) related to outreach volume, conversion quality, and lead maturity; uses data tooptimizeapproach.

• Leverages leads and insights from conferences, trade shows, and internal BD activities to source new opportunities (including actively attending Conferences and road shows aligned with the region that they support, as needed)

• Participates in cross-functional collaboration sessions to share prospect feedback, best practices, and market intelligence.

• Performs other work-related duties as assigned.

Qualifications

Education Requirements

Min/Preferred

EducationLevel

Description

Minimum

4 Year /BachelorsDegree

Required

Preferred

4 Year /BachelorsDegree

in Business, LifeSciencesor related field

Additional Qualifications

• Experience in the biopharmaceutical or healthcare industry ina sales,marketing, commercial operations, and/or business development capacity, with other industries considered based on transferable sales skills.

• Demonstrated ability to thrive in a fast-paced, agile environment with shifting priorities.

• Proven success in high-volume outbound prospecting and leadqualification.

• Strong written, verbal, and interpersonal communication skills; able to build rapport and credibility with senior-level stakeholders.

• Skilled at using CRM platforms (e.g., Salesforce) andleveragingdata analytics tools to guide outreach decisions and track effectiveness.

• Proficiencyin Microsoft Office Suite (Word, Excel, and PowerPoint).

• Highly organized and detail-oriented with the ability to manage multiple priorities simultaneously.

• Self-starter with a collaborative mindset and a commitment to continuous learning and growth.

• Ability to travel up to 10% for team meetings, training, or industry events.

Critical Skills

• Sales & Prospecting(including Lead Generation, Qualification, and Strategic Prospecting)

• Communication

• Relationship Building (both internally and externally)

• Customer Relationship Management

• Strategic Thinking (including analytical and research skills)

• Market &Product Knowledge (including Market and Industry Intelligence)

• Professional & Interpersonal Skills

AtSyneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position may include a company car or car allowance, Health benefits to include Medical, Dental and Vision, Company match 401k, eligibility to participate in Employee Stock Purchase Plan, Eligibility to earn commissions/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements.

Disclaimer

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and withno prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also beconsideredso qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, willdeterminewhatconstitutes asequivalent to the qualifications described above. Further, nothingcontainedhereinshould be construed to create an employment contract. Occasionally,requiredskills/experiences for jobs are expressed in brief terms. Any languagecontainedhereinis intended to fullycomply withall obligations imposed by the legislation of each country in which itoperates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, whenappropriate, toassistemployees or applicants to perform the essential functions of the job.

# Syneos Health Clinical BD

At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position may include a company car or car allowance, Health benefits to include Medical, Dental and Vision, Company match 401k, eligibility to participate in Employee Stock Purchase Plan, Eligibility to earn commissions/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements.

Salary Range:

The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.