Overview
We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun!" and "So Much Fun It's Scary!"
At Spencer's and Spirit, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.
One Team / One Goal
We are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.
Responsibilities
The POS Temporary Associateย assistย the Store Support Center by fielding calls from Spencer's, Spirit, and Spirit Christmas stores.ย ย They will troubleshoot Software, Hardware, and Network calls, as well asย assistingย the Store Support Center with ongoing projects.ย ย The support center runs 7 days a week, 18 hours a day divided into Day, Mid, and Night shifts.ย
- Provide first level support forย store software, including diagnosing, troubleshooting, and escalatingย issuesย as necessary
- Provide first level supportย ofย store hardware.ย ย Troubleshoot and resolveย various hardwareย relatedย issues, clearlyย guiding storesย over the phone
- Provide firstย levelย WANย supportย for the installation,ย performanceย and troubleshootingย of store WAN equipment,ย andย escalate outages and unresolvedย WANย issues to theย WAN team
- Perform operational functions of polling store data
- Collaborate with and work alongsideย Store Support Centerย Associates, Specialists and WANย techs
- Assistย with projects as necessary, configuring devices orย assistingย the POS warehouse
- Ensure that daily tasks areย completedย and all problems are either resolved or escalatedย in theย absence of a Leadership team member
- Assess initialย storeย problem identification and supporting field emergencies after business hours, including Store Maintenance, Asset Management, and Operational issues by placing serviceย callย toย appropriate contractors, or escalatingย issuesย as necessary
Qualifications
- Must haveย Highย School Diploma; further education or experienceย in IT or retail is a plus
- Mustย haveย strong communicationย skills
- Must have troubleshooting skillsย andย anย eagerness to learn
- Must be able to work weekends
The pay range reflects the potential rate for this role. Individual base pay is determined by various factors such as relevant experience and skills, and the scope and responsibilities of the position.
Pay Range$18.50 per hourEmployment Type: OTHER