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Order Management Analyst Jobs (NOW HIRING)

visionworks

Order Management Specialist

Richland Hills, TX · On-site

$18.10 - $19.73/hr

As a Specialist in Order Management, you will provide front line support to our field operators through both written and verbal communications as well as detailed analysis of requests and issues. You ...

Targeted Pet Treats

Order Management Clerk

Columbus, OH · On-site

$16 - $19.25/hr

Order Management Clerk The Order Management Clerk has the responsibility of managing retailer ... data analysis and forecasting capabilities) • Personal Effectiveness / Credibility • ...

NECI

Order Management Specialist

Clifton, NY · On-site

$55K - $59K/yr

An order management specialist must have excellent organizational and communication skills ... Proactively analyze and follow up on unshipped customer orders to ensure delivery commitments are ...

NECI

Order Management Specialist

Clifton, NY · On-site

$55K - $59K/yr

An order management specialist must have excellent organizational and communication skills ... Proactively analyze and follow up on unshipped customer orders to ensure delivery commitments are ...

Adecco

Order Management Specialist

Pittsburgh, PA · On-site

$20 - $22/hr

This role is responsible for managing overall order backlog by analyzing trends and reports, and addressing past due lines by taking appropriate actions and creating corrective measures.

NECI

Order Management Specialist

Clifton Park, NY

$55K - $59K/yr

An order management specialist must have excellent organizational and communication skills ... Proactively analyze and follow up on unshipped customer orders to ensure delivery commitments are ...

AprilAire

Order Management Specialist

Madison, WI · Hybrid

$19.75 - $26.25/hr

Perform research, determine root cause analysis, and make recommendations to management/sales to implement improved process to reduce "A-Status" orders. * Coordinate with Sales and Distributors via ...

AprilAire

Order Management Specialist

Madison, WI · Hybrid

$19.75 - $26.25/hr

Perform research, determine root cause analysis, and make recommendations to management/sales to implement improved process to reduce "A-Status" orders. * Coordinate with Sales and Distributors via ...

Collabera

Order Management Specialist

Milwaukee, WI · On-site

$19.25 - $25.50/hr

Order Management Specialist Duration: 6 Months (Could go beyond) Summary/Purpose: Essential ... on defect analysis. Qualifications/Requirements * Bachelor' s degree OR Associates degree and 5 ...

visionworks

Order Management Specialist

Richland Hills, TX · On-site

$18.10 - $19.73/hr

As a Specialist in Order Management, you will provide front line support to our field operators through both written and verbal communications as well as detailed analysis of requests and issues. You ...

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How much do order management analyst jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for order management analyst in the United States is $28.35, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $34.13 per hour, depending on experience, location, and employer.

What is an order management analyst?

An Order Management Analyst is a professional responsible for overseeing and optimizing the entire order fulfillment process within a company. They manage the flow of customer orders from receipt through delivery, ensuring accuracy, timely processing, and customer satisfaction. Their duties often include coordinating with sales, logistics, and inventory teams, analyzing order data to identify trends or issues, and recommending improvements to streamline operations. This role is crucial for maintaining efficient supply chain operations and supporting overall business goals.

What are the key skills and qualifications needed to thrive as an order management analyst?

To thrive as an Order Management Analyst, you need strong analytical abilities, attention to detail, and a background in business or supply chain management, often supported by a relevant degree. Familiarity with ERP systems like SAP or Oracle, advanced Excel skills, and experience with order processing software are typically required. Outstanding communication, problem-solving, and organizational skills help you excel in coordinating between sales, logistics, and customers. These competencies ensure accurate order fulfillment, efficient workflow, and high customer satisfaction in a dynamic environment.

What are some common challenges faced by order management analysts, and how can they be addressed?

Order Management Analysts often encounter challenges such as handling high volumes of orders, managing discrepancies between sales and inventory data, and coordinating among multiple departments like sales, logistics, and customer service. Effective communication, strong attention to detail, and proficiency with order management systems are essential to overcome these hurdles. Staying proactive in problem-solving and developing solid relationships with cross-functional teams can also help analysts resolve issues quickly and ensure smooth order fulfillment.

What is the difference between Order Management Analyst vs Customer Service Representative?

AspectOrder Management AnalystCustomer Service Representative
Required CredentialsBachelor's degree in Business, Supply Chain, or related field; ERP system knowledgeHigh school diploma or equivalent; excellent communication skills
Work EnvironmentOffice setting, often with ERP and order processing systemsCall centers, retail stores, or customer service departments
Employer & Industry UsageLogistics, manufacturing, retail companiesRetail, telecommunications, service industries
Common Search & Comparison IntentOrder processing, supply chain, logistics rolesCustomer support, client communication roles

The Order Management Analyst focuses on processing and optimizing customer orders within supply chain systems, requiring technical skills and industry knowledge. In contrast, Customer Service Representatives primarily handle direct customer interactions, addressing inquiries and resolving issues. While both roles involve communication, the Analyst role emphasizes order accuracy and system management, whereas the Representative emphasizes customer satisfaction and support.

Is order management analyst a good career?

An order management analyst is a professional responsible for overseeing and optimizing order processing and supply chain activities. The role often requires strong organizational skills, familiarity with enterprise resource planning (ERP) systems, and attention to detail. It can offer stable employment and opportunities for advancement in logistics, supply chain, and operations management fields.

What does an order management analyst do?

An order management analyst oversees the processing and tracking of customer orders to ensure accuracy and timely delivery. They analyze order data, coordinate with sales, logistics, and customer service teams, and often use software tools like ERP systems to optimize order workflows and resolve issues.
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Order Management Analyst jobs near you
Infographic showing various Order Management Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $58,959 per year, or $28.3 per hour.

Order Management Specialist

D and H Distributing Co

Harrisburg, PA • On-site

$19.25 - $25.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

D&H Distributing rating

6.1

Company rating: 6.1 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

346th of 429 rated retail wholesalers

Job description

Order Management Specialist
This is a hybrid role that can be based in either Harrisburg, PA or Clearwater, FL.
Please note, candidates must be located within 60 miles of either office location.
D&H is growing! Join 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets.
  • We are empowered by our employee Co-Owners who provide the industry's best service, and we promote a collaborative culture.
  • We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more!
  • As a D&H Co-Owner you receive numerous discounts on services.
  • We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.

Summary
The Order Management Specialist's duties include receiving customer purchase orders, entering orders, rebate navigation and processing direct fulfillment purchase orders, as needed, via various internal and external systems. Speed, accuracy, and attention to detail are a must for this position. The Order Management Specialist's purpose is to manage the end-to-end creation and submission of Sales Orders in a timely manner and share best practice processes in conjunction with other departments to align with customer requirements.
Responsibilities
  • Receive Customer Purchase Orders by various methods.
  • Enter Sales Orders into an Order Management System by collecting the customer supplied requests from the Purchase Order quickly and without mistakes.
  • Update existing Sales Orders.
  • Follow account-specific rules while entering Sales Orders.
  • Interact with Sales Reps and Sales Managers.
  • Place, track, reschedule, or cancel FD POs as needed.
  • Understand vendor specific FD requirements (order minimums, freight costs, etc.)
  • Collaborate with FD Billing Team to ensure Open FD POs are billed in a timely manner.
  • Collaborate with Strategic Initiatives Team on ETAs for Open FD POs.
  • Correspond with other departments and vendor partners as needed.
  • Review and clean up Open FD POs.
  • Provide customers with order confirmations/license confirmations.
  • Respond to all customer inquiries such as stock ETAs, direct booking ETAs, and "after the sale" requests.
  • Resolve customer issues:
  • Maintain communication with Cisco on items including but not limited to confirmation of bookings and path of D&H escalation for greater issues.
  • Project a professional company image through phone, email, and instant message interaction.
  • Process product returns (RMAs) including partnering with our RDR (Reseller Direct Return) team to initiate partner credits.
  • Perform additional work-related duties as assigned.

Requirements
  • Basic knowledge of computer hardware.
  • Proficient in Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Teams) and Web based applications.
  • Must be able to prioritize and organize information.
  • Familiarity with administrative duties.
  • Knowledge of touch-typing system is strongly preferred, Typing speed and accuracy.
  • Professional communication skills.
  • Strong attention to detail.
  • Strong analytical/data interpretation, problem solving, strategic influencing, and cross-functional leadership.
  • A change agent who possesses a creative thought process to tackle old and emerging issues with a fresh, new approach.
  • Strategic approach to solving business issues or uncovering opportunities.
  • Excellent interpersonal and communication skills, proven ability to manage relationship effectively and credibly with technical and non-technical personnel at multiple organization levels.
  • Team-orientation with proven track record of working in highly cross-functional and complex environments.
  • Ability to drive innovation, initiate continuous improvement and be a recognized change champion.
  • Ability to interact professionally with external and internal customers.
  • Ability to make effective decisions and communicate effectively.
  • Relevant professional qualifications a significant advantage.

Education
  • High school diploma or equivalent is required.
  • Associate's degree or high is preferred.

Experience
  • 1-2 years of relevant experience preferred.
  • Experience using office equipment, like fax machine and scanner.
  • Minimum Associate's degree in related field preferred or equivalent in experience required in purchasing of finished goods.
  • Minimum 5 years of relevant and technical experience, in a professional office setting, or degree equivalent.
  • Strong background in procurement, marketing, or sales.

EOE

What D&H Distributing employees say

Pay

Benefits

Hours and flexibility

Workplace

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About D&H Distributing

Sourced by ZipRecruiter

D&H is one of Forbes Top Largest Private Companies and brings the latest brands and technology solutions to etailers, retailers and providers across North America. With 106 years of experience, D&H partners with top brands to offer the latest in IT and electronics to thousands of accounts nationally. As a privately held Employee Stock Ownership Plan, D&H's team of employees are vested in the success of the company as they too are c -owners of the organization.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

1,001 - 5,000 Employees

Headquarters location

Harrisburg, PA, US

Year founded

1918

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