Application Support Analyst Location: Ann Arbor, MI Duration: 6+ Months Contract Must Have ... Experience with supporting Oracle E-Business Suite. Experience with training content creation tools ...
Application Support Analyst Location: Ann Arbor, MI Duration: 6+ Months Contract Must Have ... Experience with supporting Oracle E-Business Suite. Experience with training content creation tools ...
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Oracle Support Analyst information
See Michigan salary details
$12.99 - $16.27
9% of jobs
$19.34 is the 25th percentile. Wages below this are outliers.
$16.27 - $19.54
17% of jobs
$19.54 - $22.82
17% of jobs
The median wage is $24.09 / hr.
$22.82 - $26.09
19% of jobs
$26.09 - $29.37
11% of jobs
$30.46 is the 75th percentile. Wages above this are outliers.
$29.37 - $32.65
6% of jobs
$32.65 - $35.92
8% of jobs
$35.92 - $39.20
5% of jobs
$39.20 - $42.48
4% of jobs
$42.48 - $45.75
2% of jobs
$45.75 - $49.03
1% of jobs
$12
$27
$49
How much do oracle support analyst jobs pay per hour?
As of May 28, 2026, the average hourly pay for oracle support analyst in Michigan is $27.35, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $32.88 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an Oracle Support Analyst, and why are they important?
To thrive as an Oracle Support Analyst, you need a strong understanding of Oracle databases, SQL, troubleshooting methodologies, and often a degree in computer science or a related field. Familiarity with Oracle applications, support ticketing systems, and certifications like Oracle Certified Associate (OCA) are highly valued. Excellent problem-solving abilities, communication skills, and a customer-focused attitude help analysts effectively resolve issues and support end-users. These skills and qualities are crucial for ensuring system reliability, timely issue resolution, and high customer satisfaction in enterprise environments.
How does an Oracle Support Analyst typically collaborate with other departments to resolve technical issues?
An Oracle Support Analyst frequently works cross-functionally, partnering with IT teams, database administrators, and business users to diagnose and resolve system issues. They act as a bridge between technical and non-technical stakeholders, ensuring clear communication of problems and solutions. Collaboration often involves participating in troubleshooting sessions, documenting incidents, and following up with users to confirm resolution. This teamwork is essential for minimizing downtime and maintaining the reliability of Oracle systems.
What are Oracle Support Analysts?
Oracle Support Analysts are IT professionals who specialize in providing technical support and troubleshooting for Oracle software products, such as databases, applications, and cloud services. They assist users and organizations in resolving issues, performing system maintenance, and ensuring the optimal functioning of Oracle systems. Their responsibilities often include monitoring system performance, applying patches or updates, and collaborating with Oracle's technical support teams to address complex problems.
What is the difference between Oracle Support Analyst vs Database Support Specialist?
| Aspect | Oracle Support Analyst | Database Support Specialist |
|---|---|---|
| Certifications | Oracle Certified Associate (OCA), Oracle Certified Professional (OCP) | Oracle Database certifications, SQL certifications |
| Work Environment | IT support teams, client environments, enterprise systems | Database administration teams, data centers, enterprise IT |
| Industry Usage | Technology, finance, healthcare, retail | Technology, finance, healthcare, retail |
Both roles involve supporting Oracle database products, but Oracle Support Analysts focus on troubleshooting, user support, and issue resolution related to Oracle applications. Database Support Specialists primarily handle database maintenance, performance tuning, and backups. While their skills overlap, the Oracle Support Analyst role emphasizes customer support and issue diagnosis, whereas the Database Support Specialist concentrates on database health and optimization.
What are popular job titles related to Oracle Support Analyst jobs in Michigan? For Oracle Support Analyst jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Oracle Support Analyst jobs in Michigan look for? The top searched job categories for Oracle Support Analyst jobs in Michigan are:
Job description
Job Description
Postion: Application Support Analyst
Location: Ann Arbor, MI
Duration: 6+ Months Contract
Must Have:
Experience handling transaction databases and transaction processing applications at the second tier level
SQL query writing to research, debug, and submit statements for DBA execution for data changes
Experience with a ticket handling system (such as JIRA)
Experience with working with remote users for transaction processing application debugging.
Responsibilities:
Support Analyst for Custome application.
Continually identify ways to improve support and decrease unnecessary support calls. Identify improvements to applications, processes, and business logic to meet user needs and communicate to the project lead.
Perform data analysis tasks with SQL/Toad in order to trouble shoot errors and user questions. Work with the development team to analyze the data when necessary and promptly follow up with the user.
Create training documents and conduct periodic training for selected system super users in different business areas.
Monitor the daily jobs outputs for the applications to ensure that any errors are addressed immediately by coordinating with the project lead and communicate to the respective user groups impacted.
Deliver a high level of customer service to all users and continuous communication.
Assist with testing new application functions and work with project leads to communicate the changes in the software to the appropriate group of users.
Required Qualifications:
Bachelor's degree
A minimum of two (2) years' experience working in application support environment with custom or out of the box applications.
Excellent written and verbal communication skills.
Ability to work in a fast paced environment, ability to multi-task and work with multiple users.
Strong interpersonal, problem solving and analytical skills.
Well organized and good customer service skills.
Preferred Qualifications:
Bachelor's degree in information systems or a related area of study
Three (3) years or more experience working with custom application support.
Experience with supporting Oracle E-Business Suite.
Experience with training content creation tools and conducting application training.
Experience with communicating technical design in non-technical terms to users.
Experience with application testing and writing/executing test plans.
Qualifications
strong sql
Additional Information
All your information will be kept confidential according to EEO guidelines.
About Libsys
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Naperville, IL, US
Year founded
2002