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On-site Property Manager

Location: Mountlake Terrace, WA
Department: Operations
Reports to: Area Manager
FLSA Status: Exempt

Who We Are

MJW Investments is a premier real estate investment firm specializing in the acquisition, development, and management of multifamily and student housing properties. We focus on revitalizing communities and enhancing lifestyles through innovative urban redevelopment.

Our mission is to reposition and revitalize properties, fostering economic growth while enriching the lives of the residents we serve. Recognized by the Los Angeles Business Journal as one of Southern California’s largest developers, we are dedicated to community-driven, transformative projects.

Learn more about us on LinkedIn or visit our website!

What We’re Looking For

MJW is seeking an enthusiastic and driven Property Manager to join our team. This isn't a just a desk job- were looking for someone who thrives in a collaborative environment, seamlessly connects with tenants, vendors and team members and takes pride in maintaining beautiful, well managed properties.

You will be the link between our centralized property management team and the day-to-day operations of our properties.

Fostering tenant retention, and preserving asset value through strategic management, cultivate strong relationships, address concerns, and drive initiatives that enhance community satisfaction and operational efficiency.

The Property Manager plays a pivotal role in ensuring an exceptional living experience for our residents in Mountlake Terrace, WA.

What You’ll Be Doing

Resident & Tenant Relations

• Foster strong relationships with residents by creating a positive and engaging community experience.
• Address tenant concerns promptly, ensuring a high standard of customer service.
• Oversee move-in and move-out processes, ensuring lease compliance and smooth transitions.

Property Operations & Compliance

• Manage daily property operations, ensuring efficiency and adherence to company policies.
• Coordinate maintenance requests and ensure timely resolution to maintain property standards.
• Conduct property inspections to ensure compliance with company, local, state, and federal regulations.

Team Leadership & Vendor Management

• Lead, manage, and mentor onsite teams, fostering a culture of accountability and high performance.
• Build and maintain vendor relationships, ensuring timely service and cost-effective operations.
• Collaborate with corporate leadership to implement best practices in property management.

Financial & Asset Management

• Work with the management team to develop and monitor property budgets.
• Oversee rent collection, enforce lease policies, and reduce delinquency rates.
• Implement asset management strategies to enhance property value and financial performance.
• Work with maintenance supervisor to ensure property turns are completed within the policy standard. Give direction to maintenance, vendors, and rehab activities.
• Maintain the appearance of the property and ensure repairs are completed if any. Make sure follow ups are completed with work orders. Handle all emergencies with property, staff, vendors, residents, and property. Manage orders for the property.
• Implement resident retention program and multiple resident events on a monthly basis.
• Ensure all policy and procedures are being followed with staff.
• Communicate with supervisor on all items related to property. Attend weekly strategy calls.
• Ensure the property meets the budgeted goals set. Manage expenses and the process of invoicing.
• Financial management.
• Weekly pricing calls to determine where rents should be given the market.
• Meet quarterly metrics set for the property's delinquency, NOI, and occupancy goals.
• Manage Section 8 & City Agencies on select assets

Exposure & Work Environment

Onsite & Office Presence: Combination of onsite property management and office-based work.

Travel: Light travel may be required between properties within the region.

Outdoor & Indoor Work: Periodic site inspections may require exposure to varying weather conditions.

Stakeholder Engagement: Frequent interaction with tenants, vendors, contractors, and internal teams.

Property & Maintenance Oversight: Walking through active maintenance or construction areas as needed.

What You’ll Bring

• Minimum of two years of experience in multifamily property management or a similar industry.
• Strong tenant relations skills with a proven track record in resident retention and lease compliance.
• Experience leading teams and optimizing property operations.
• Proficiency in property management software (Yardi or similar preferred).
• Excellent communication, organizational, and problem-solving skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.

Preferred but not required:

Performance Metrics & Bonus Eligibility

Performance expectations, including key metrics, will be determined by the assigned portfolio and discussed with the employee by their manager. These metrics may include, but are not limited to, financial performance, lease renewals, resident retention rates, and delinquency management. Bonuses and performance-based incentives are calculated based on these metrics, aligning with company goals and property performance