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Optical Service Representative Jobs (NOW HIRING)

Outsourced Licensee Network Inc

Be Seen First

Sales Service Representative

Sanford, CA · On-site

$75K - $95K/yr

... services ... Fiber-optic technology provides businesses with fast, reliable internet connectivity designed to ...

New

Outsourced Licensee Network Inc

Be Seen First

Sales Service Representative

Sanford, CA · On-site

$75K - $95K/yr

... services ... Fiber-optic technology provides businesses with fast, reliable internet connectivity designed to ...

New

EssilorLuxottica SA

Customer Service Representative

Compton, CA · On-site

$16.25 - $22/hr

Customer Service Representative Brand: Essilor and Subsidiaries Location: Rancho Dominguez, CA, US ... Previous experience in the optical industry, full knowledge of Luxottica's optical products and a ...

Pierpoint

Customer Service Representative

San Jose, CA

$18.75 - $25.50/hr

Company Description Leader in optical components, modules and subsystems for the core optical ... Service Representative will provide delivery of pre- and post-sales services and support to ...

Pierpoint

Customer Service Representative

San Jose, CA · On-site

$18.75 - $25.50/hr

Company Description Leader in optical components, modules and subsystems for the core optical ... Service Representative will provide delivery of pre- and post-sales services and support to ...

EssilorLuxottica

Customer Service Representative

CA · On-site

$16.25 - $22/hr

GENERAL FUNCTION The Customer Service Representative handles calls from new and existing business ... Previous experience in the optical industry, full knowledge of Luxottica's optical products and a ...

EssilorLuxottica

Customer Service Representative

Compton, CA · On-site

$16.25 - $22/hr

GENERAL FUNCTION The Customer Service Representative handles calls from new and existing business ... Previous experience in the optical industry, full knowledge of Luxottica's optical products and a ...

Essilor

Customer Service Representative

Rancho Dominguez, CA · On-site

$16.25 - $22/hr

GENERAL FUNCTION The Customer Service Representative handles calls from new and existing business ... Previous experience in the optical industry, full knowledge of Luxottica's optical products and a ...

Fuse Solutions

Customer Service Representative

Westbury, NY · On-site

$16.50 - $22.50/hr

We're currently representing a top telecommunications client that specializes in fiber-optic ... We offer face-to-face Customer Service on their behalf so they can focus on delivering the best ...

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Optical Service Representative information

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$26K

$48.4K

$73K

How much do optical service representative jobs pay per year?

As of Sep 10, 2026, the average yearly pay for optical service representative in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What is an optical service representative?

An Optical Service Representative is a professional who assists customers in selecting and purchasing eyewear, such as glasses and contact lenses, at optical retail stores or eye care clinics. They help customers choose frames and lenses that suit their needs, provide information about lens options and coatings, and ensure prescriptions are accurately filled. Additionally, Optical Service Representatives handle customer service, manage orders, and may assist with minor adjustments or repairs to eyewear. Their role is essential in helping clients achieve optimal vision and a positive experience during their visit.

How does an optical service representative collaborate with optometrists and customers during the eyewear selection process?

Optical Service Representatives play a crucial role as a bridge between optometrists and customers. They often assist customers with frame and lens selection after their eye exams, ensuring that the chosen eyewear meets both the prescription requirements and the customer's preferences. Collaboration involves consulting with optometrists on complex prescriptions, explaining lens options and features to customers, and making sure orders are accurate and completed on time. This teamwork helps deliver a seamless and personalized experience for each customer.

What are the key skills and qualifications needed to thrive as an optical service representative?

To thrive as an Optical Service Representative, you typically need a solid understanding of optical products, customer service experience, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, optical ordering software, and insurance billing platforms is often required. Strong interpersonal communication, attention to detail, and problem-solving abilities help you excel in assisting customers with eyewear selection and resolving concerns. These skills are vital for ensuring customer satisfaction, accurate order processing, and efficient daily operations in a retail optical environment.

What is the difference between Optical Service Representative vs Optical Technician?

AspectOptical Service RepresentativeOptical Technician
CredentialsCustomer service skills, high school diploma or equivalentTechnical training, certification or associate degree often preferred
Work EnvironmentOptical retail stores, eyewear clinics, customer-facing rolesLaboratories, optical shops, manufacturing settings
Employer & Industry UsageOptical retailers, eye care clinics, eyewear brandsOptical labs, manufacturing companies, eye care facilities

Optical Service Representatives primarily focus on customer service, assisting clients with eyewear selection, and managing appointments. In contrast, Optical Technicians handle the technical aspects of lens fitting, frame adjustments, and optical equipment. Both roles are essential in the optical industry but differ in their responsibilities and required skills.

How to become an optical service representative?

To become an optical service representative, candidates typically need a high school diploma or equivalent and may benefit from training in optical or healthcare settings. Customer service skills, knowledge of optical products, and familiarity with optical equipment are important, and some employers offer on-the-job training or certification programs.

What cities are hiring for Optical Service Representative jobs?

Cities with the most Optical Service Representative job openings:

What states have the most Optical Service Representative jobs?

States with the most job openings for Optical Service Representative jobs include:

What are popular job titles related to Optical Service Representative jobs?

For Optical Service Representative jobs, the most frequently searched job titles are:

Optical Service Representative jobs near you

Customer Service Representative

Newark, NJ • On-site

Global Channel Management
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Global Channel Managementexternal

$16.75 - $22.75/hr

Other

Re-posted 10 hours ago

Job description

About the job Customer Service Representative
Customer Service Representative requires:

  • GED, high school diploma
  • SAP
  • Optical experience
  • 1+ years' customer service, hospitality, call center
  • MS Office
  • Good computer navigation skills
  • Ability to work from home
  • Laptop
  • LAN connected, no WIFI
DUTIES:
  • Answers incoming calls and processes orders.
  • Resolves customer complaints, troubleshoots issues to determine best path for resolution.
  • Correctly documents customer interactions and tracks call types.
  • Maintains support service levels and upholds Luxottica's Customer Service standards.
  • Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
  • Takes inbound phone calls for up-to 90% of assigned shift.
  • Performs all other duties as assigned.
Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Social media

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